Complete this task to collect a problem determination data file
from the storage unit. You can send it to IBM technical support, save a copy
to your local workstation, or delete it.
- In the navigation, select Real-time Manager, Manage
Hardware, and then Storage units.
- Select the appropriate storage unit.
- In the Select Action drop-down list, select Copy
and Send Problem Determination Data and
then Go. The Collect New PD Files page
is displayed.
- Select the type of information that you want to collect. You can
select Traces, Dumps, or both file types. Select traces as the
default option. The dumps option is primarily used if you are being instructed
to do so by IBM technical support.
- Type a description for the problem determination data file set
that you are creating. This description is saved with the file
set and can help distinguish the file set from other file sets. You must provide
a description before you can proceed to the next step. You can edit this information
in the Manage/Send Existing PD Files page.
- Click Copy. The system collects
and copies Traces (PE packages) and Dumps (statesaves) into files and displays
them in the form of hyperlinks that can be managed from the Manage/Send Existing
PD Files page. Click on the hyperlink to display additional information about
the file set.
Note: You can also select file sets and click the Save
to Local disk button or the Delete button.
- Navigate to the Manage/Send Existing PD Files page. The
table at the top of this page lists the problem determination data file sets
that you created from the Collect New PD Files page.
- Select the problem determination data file sets that you want to
send to IBM technical support.
- Click the Send to IBM support button to
send the selected files to IBM technical support.
Note: To modify
the description that you provided earlier, click on the file name hyperlink
in the table and click Edit description.