Manage/send existing problem determination files (real-time only)

Use this page to manage and send problem determination (PD) data files to IBM technical support.

Introduction

From this page, you can determine which data files have been copied from the storage unit and whether they have been sent to IBM Technical Support. These files can be downloaded to a local machine, sent to IBM Technical support, or deleted. Click on the hyperlink file name to display additional information about the file.

Use the Refresh button to obtain current information.

Menu path

Real-time manager > Manage hardware > Storage units > Select a storage unit > Select Action: Copy and Send Problem Determination Data > Go

Fields

Refresh button

Refreshes the information in the summary table. The last refresh date and time are also updated.

Storage Unit

The storage unit that you want to send problem determination data files from.

Select

Allows you to select a problem determination data file set to perform additional actions.

File name

The name that is generated for the problem determination data file set. This name contains the machine type and machine serial number, as well as a time stamp. Click on the file name to populate the attribute section with the values for that file set.

Size

The size of the file set in kilobytes (KB).

Sent

Indicates whether the selected file has been sent to IBM technical support. A Ready status indicates that the file set is ready to be sent to IBM technical support. A Sending value indicates that the file set is currently being sent to IBM technical support. A Sent value indicates that the file set has previously been sent to IBM technical support.

Send to IBM Support button

Sends the selected problem determination data files to IBM technical support.

Save to Local Disk button

Saves the selected problem determination data files to the local workstation.

Delete button

Deletes the selected problem determination data files. These files might contain the only information about an incident, and deleting them can hinder any further problem determination efforts.

Attribute/Values

Displays the values for the file names in the list. Details only will display if you click on a file name hyperlink.

File Name: The name of the problem determination data file set.
Storage unit serial number: The serial number of the storage unit where the problem determination data originated.
Server: The DS server that generated the problem determination data.
Created timestamp: The timestamp of the data contained in the PD file.

Status

The status of the file transmission to IBM Support.

Problem description

The description information that you provided during the previous collect new PD files operation.

Edit description button

Allows you to edit the problem description information that you submitted on the previous collect new PD Files page.