This list provides explanations and actions that you can use to correct problems that are identified through problem logs, SMTP messages, SIM alerts, or SNMP messages.
A system resource code (SRC) is one method that can be used to identify the problem that has caused an SNMP alert. Each of the following SRCs provides a problem explanation and action that you can take to resolve the problem.
The storage unit reports an internal error.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The following SRCs apply to message 1:
0xBE801E00 |
0xBE80204A |
0xBE80CE72 |
0xBE830118 |
A test problem log entry has been created.
Action
Verify that you have received an SNMP trap or SIM notification message if you have configured your storage unit to use SNMP or SIM alert messages. You must manually close this problem log entry.
SRCs: The 0xBE810081 SRC applies to message 3.
A server enclosure processor card, the hardware resource that controls all I/O and RAID operations, is faulty or missing. The storage unit is currently using the remaining processor card to control all I/O and RAID operations for the entire storage unit. The currently operable processor card can fail if any one of the hardware resources that are associated with the operable processor card fails. If multiple paths from the host to the storage unit have not been provided, there can be loss of access to the data on the storage unit.
Action
Replace the failed processor card.
SRCs:
The following SRCs apply to message 4 only if the server enclosure processor card is associated with the problem that generated the SRC:
0xBE808850 |
0xBE850004 |
The following SRCs apply to message 4 in all instances:
0xBE802021 |
0xBE802629 |
0xBE80265F |
0xBE802691 |
0xBE8026C3 |
A server enclosure processor card, the hardware resource that controls all I/O and RAID operations, is partially faulty. The processor card is still operating, but access to the data or the ability for the processor card to communicate with the storage unit can be lost if any one of the hardware resources, such as the battery backup unit or power supply, that are associated with the processor card fails.
Action
SRCs:
The following SRCs apply to message 5, only if the server enclosure processor card is associated with the problem that generated the SRC:
0xBE831000 |
0xBE850022 |
0xBE8A8850 |
0xBE8A8856 |
The following SRCs apply to message 5 in all instances:
0xBE874000 |
0xBE8A2623 |
0xBE8A265C |
0xBE8A2691 |
0xBE8A26C6 |
A server enclosure processor card, the hardware resource that controls all I/O and RAID operations, is reporting errors. This can be caused by a problem with the cables, by incorrect enclosure and network connections, or by a fault in the processor card itself.
Action
SRCs: The 0xBE860000 and 0xBE860001 SRCs apply to message 6.
An expansion enclosure processor card, the hardware resource that controls the disks in an expansion enclosure, is faulty or missing. The expansion enclosure is operating using the single remaining expansion enclosure processor card. The remaining processor card can fail if any one of the supporting hardware resources that are associated with it fail. This can cause loss of access to data.
Action
Replace the failed expansion enclosure processor card.
SRCs:
0xBE808850 |
0xBE850004 |
An expansion enclosure processor card, the hardware resource that controls the disks in an expansion enclosure, is reporting errors. This can be caused by a problem with the cables, by incorrect enclosure and network connections, or by a fault in the processor card itself.
Action
SRCs: The following SRCs apply to message 8, only if the expansion enclosure processor card is associated with the problem that generated the SRC: .
0xBE831000 |
0xBE8A8851 |
A front display panel is faulty or missing. This problem has no effect on the operation of the storage unit, but problem alerts and light path LEDs might not display correctly.
Action
SRCs: The following SRCs apply to message 9, only if the front display panel is associated with the problem that generated the SRC: 0xBE831000, 0xBE850004, 0xBE85001B, 0xBE850022, 0xBE850052, and 0xBE850072. The 0xBE8100C6 SRC applies to message 9 in all instances.
A rear operator panel is faulty or missing. This problem has no effect on the operation of the storage unit, but expansion enclosure serial numbers might be reported incorrectly and problem alerts and light path LEDs might not display correctly.
Action
0xBE831000 |
0xBE850042 |
A rear operator panel is inappropriate for its enclosure. This might result in the loss of access to the storage unit if the problem is not resolved before you power on the enclosure. Also, the expansion enclosure machine serial numbers might be reported incorrectly and problem alerts and light path LEDs might not display correctly. Only a previously unused rear operator panel can be substituted for a faulty rear operator panel.
Action
Replace the rear operator panel with a previously unused rear operator panel that does not contain enclosure machine serial number information.
0xBE8100A0 |
0xBE850040 |
Action
SRCs:
The following SRCs apply to message 12, only if the power supply is associated with the problem that generated the SRC: 0xBE831000, 0xBE850004, 0xBE85001B, 0xBE850022, 0xBE850052, 0xBE850072.
The following SRCs apply to message 12 in all instances:
0xBE808860 |
0xBE808878 |
0xBE808888 |
0xBE80888E |
The storage unit is overheating. This might be caused by a missing or failing power supply unit. If overheating persists, the storage unit shuts down and you lose access to data.
Action
If a power supply unit is missing, install it as soon as possible. If a power supply unit is failing, replace it as soon as possible.
SRCs: The 0xBE800850 SRC applies to message 13.
A battery backup unit (BBU), the hardware resource that prevents the loss of data when ac power is not supplied to the processor card, is faulty or missing. The storage unit is operating using the processor card that is associated with the other fully functional BBU. This can cause the loss of data if any one other hardware resource that is associated with the operable processor card fails. If multiple paths from the host system to the storage unit are not available, loss of access to data can occur if any one other hardware resource that is associated with the operable processor card fails.
Action
SRCs:
The following SRCs apply to message 14, only if the battery backup unit is associated with the problem that generated the SRC: 0xBE831000, 0xBE850004, 0xBE85001B, 0xBE850022, 0xBE850052, 0xBE850072.
The following SRCs apply to message 14 in all instances:
0xBE80890A |
0xBE808931 |
0xBE808942 |
0xBE808949 |
A disk drive module (DDM) is faulty or missing.
Action
SRCs:
The following SRCs apply to message 15, only if the disk drive module is associated with the problem that generated the SRC:
0xBE831000 |
0xBE850052 |
The following SRCs apply to message 15 in all instances:
0xBE80CE73 |
0xBE83000A |
0xBE876002 |
0xBE876010 |
There are not enough disk drive modules (DDMs) in the storage unit. One or more spare DDMs are no longer available as spare DDMs because they have replaced DDMs that have been removed or that have failed. The risk of losing access to data is now higher than allowed during the initial configuration.
Action
Install one or more new disk drive modules to help restore the required number of spare DDMs.
SRCs: The 0xBE830100 SRC applies to message 16.
The specified disk drive module (DDM) is inappropriate for its location.
Action
Replace the specified DDM with a DDM that has the same speed and capacity as the other DDMs in the array.
SRCs: The 0xBE830007 SRC applies to message 17.
The storage unit has detected a hardware error with the host system cables or SFPs.
Action
Ensure that all host system cables and SFPs are in good repair and connected correctly. Correct any cabling problems and replace any faulty cables or SFPs. Manually close this problem log entry.
SRCs: The 0xBE80264B, 0xBE80264C, and 0xBE80264D SRCs apply to message 20.
An array from another storage unit has been detected. This can be caused by a cabling error or the insertion of a disk drive module (DDM) that is a member of a different storage unit.
Action
Ensure that none of the expansion enclosures that are connected to the server enclosure are from another server enclosure. Ensure that no DDMs in the storage unit (server enclosure and attached expansion enclosures) are from a different storage unit. If either situation exists but it is not intentional, remove the DDM or unattach the expansion enclosure and insert the DDM or reattach the expansion enclosure to the appropriate storage unit. If either situation intentionally exists, bring the DDM online or replace the DDM with a new DDM. Bringing the DDM online initiates the formatting process and deletes any information that is contained on the DDM.
SRCs: The 0xBE810090 SRC applies to message 22.
A heartbeat record was generated. Heartbeat records are generated periodically, indicating that the storage unit is "healthy" enough to communicate with the outside world. If the Call Home option is enabled, your SMTP server is configured properly and the IP network is operable, a Call Home record is sent to IBM.
Action
None.
SRCs: The 0xBE8FFFFF SRC applies to message 23.
Due to a software problem, the machine might not report all hardware errors or hardware resource changes.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE8D0000 and 0xBE8DFFFF SRCs apply to message 28.
Due to a software problem, the system management process on the storage unit is only semioperational. Configuration commands can fail.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE8D0001 SRC applies to message 29.
A software problem occurred on one or more of the disk drive modules (DDMs). These DDMs are not used by the storage unit.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE8D0002 SRC applies to message 30.
The system management process on the storage unit is fully functional. However, the rear operator panel vital product data (VPD) cannot be updated due to a software problem.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE8D0003 SRC applies to message 31.
The system management process on the storage unit is fully functional. However, the light path indicators or the enclosure ID on the enclosure might not be set correctly due to a software problem.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE8D0004 SRC applies to message 33.
The interenclosure cabling cannot be checked because of a software problem. There are no error indications if the enclosures are cabled incorrectly.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE8D0005 SRC applies to message 34.
The information on the rear operator panel cannot be retrieved because of a software problem.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE8D0006 SRC applies to message 35.
The information on the processor card cannot be retrieved because of a software problem.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE8D0007 SRC applies to message 36.
The information on the power supply cannot be retrieved because of a software problem.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE8D0008 SRC applies to message 37.
The information on the battery backup unit cannot be retrieved because of a software problem.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE8D0009 SRC applies to message 38.
Some configuration commands might fail because of a software problem.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE862000 SRC applies to message 39.
There is loss of access to data because of a software problem.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE862001 SRC applies to message 40.
One of the processor cards is not operational, possibly because of a hardware problem. The other processor card is now controlling all I/O operations and is vulnerable to failure if any one of the other hardware resources that are associated with the operable processor card fails. This can cause loss of data and loss of access to data if you have not provided multiple paths from the host system to the storage unit.
Action
Check the problem logs to verify that there is an open problem log entry that is associated with one of the processor cards, one of the battery backup units, or with a firmware update. If there is an open problem log entry, follow the instructions in the problem log entry to correct the problem. If there is no open problem log entry, collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE862002 SRC applies to message 41.
The firmware update on the upper processor card has failed.
Action
Manually close this problem log entry and then invoke a firmware update from the command-line interface or the DS Storage Manager. If the problem persists, collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE861003 SRC applies to message 42.
The firmware update on the lower processor card has failed.
Action
Manually close this problem log entry and then invoke a firmware update from the command-line interface or the DS Storage Manager. If the problem persists, collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE861004 SRC applies to message 43.
The firmware update on the left battery backup unit has failed.
Action
Manually close this problem log entry and then invoke a firmware update from the command-line interface or the DS Storage Manager. If the problem persists, collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE861002 SRC applies to message 44.
The firmware update on the right battery backup unit has failed.
Action
Manually close this problem log entry and then invoke a firmware update from the command-line interface or the DS Storage Manager. If the problem persists, collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE861001 SRC applies to message 45.
The power cable of the power supply is not connected.
Action
Insert the cable correctly and manually close this problem log entry.
SRCs: The 0xBE808873 and 0xBE808874 SRCs apply to message 46.
Some configuration operations might not succeed because of a software problem.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE8D000A SRC applies to message 48.
Information on the front display panel cannot be retrieved because of a software problem.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE8D000B SRC applies to message 49.
The storage unit has detected a hardware error with the cables or the SFPs that connect the server enclosure to the expansion enclosures on loop 1. The server enclosure loop 1 connectors are connected to more than one expansion enclosure.
Action
Inspect the interenclosure cabling between the server enclosure and the first expansion enclosure on loop 1 and correct any miscabling problems. Inspect the SFPs on the server enclosure and replace any faulty SFPs.
SRCs: The 0xBE850043 SRC applies to message 50.
The storage unit had detected a hardware error with the cables or the SFPs that connect the expansion enclosures on loop 0.
Action
Inspect the interenclosure cabling between the enclosures on loop 0 and correct any miscabling problems. Inspect the SFPs on the enclosures on loop 0 and replace any faulty SFPs.
SRCs: The following SRCs apply to message 51: 0xBE850046, 0xBE850048, 0xBE85004A, 0xBE85004C.
The storage unit has detected a hardware error with the cables or the SFPs that connect the expansion enclosures on loop 1.
Action
Inspect the interenclosure cabling between the enclosures on loop 1 and correct any miscabling problems. Inspect the SFPs on the enclosures on loop 1 and replace any faulty SFPs.
SRCs: The following SRCs apply to message 52: 0xBE850047, 0xBE850049, 0xBE85004B, 0xBE85004D.
The storage unit has detected more than three expansion enclosures that are connected on loop 0. A maximum of three enclosures is allowed on loop 0.
Action
Disconnect the extra expansion enclosures on loop 0.
SRCs: The 0xBE85004E SRC applies to message 53.
The storage unit has detected more than four expansion enclosures that are connected on loop 1. A maximum of four enclosures is allowed on loop 1.
Action
Disconnect the extra expansion enclosures on loop 1.
SRCs: The 0xBE85004F SRC applies to message 54.
The storage unit has detected an expansion enclosure that is connected to both loop 0 and loop 1.
Action
Inspect the interenclosure cabling for each expansion enclosure. Correct the cabling on the expansion enclosure that is connected to both loop 0 and loop 1.
SRCs: The 0xBE850051 SRC applies to message 55.
The storage unit has detected a hardware error with the cables or SFPs that connect the server enclosure to the expansion enclosure on loop 0.
Action
Inspect the interenclosure cabling between the enclosures on loop 0 and correct any miscabling problems. Inspect the SFPs on the enclosures on loop 0 and replace any faulty SFPs.
SRCs: The following SRCs apply to message 56: 0xBE850005, 0xBE850006, 0xBE850007, 0xBE850008.
Data might have been lost.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE804900 and 0xBE8049FF SRCs apply to message 57.
An unsupported or problematic configuration state has been detected.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page. Do not perform any configuration operations because they might result in the loss of the previous configuration or data.
SRCs: The following SRCs apply to message 58: 0xBE830302, 0xBE830303, 0xBE830304, 0xBE830305.
The code level on the two processor cards or the hardware resources that are associated with those processor cards does not match.
Action
Manually close this problem log entry and then invoke a firmware update from the command-line interface or the DS Storage Manager. If the problem persists, collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE802120 SRC applies to message 59.
Global data is inaccessible at the moment. This can cause configuration operations to fail.
Action
If the problem persists, collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE840000 SRC applies to message 60.
The storage unit has detected a hardware error with the cables or the SFPs that connect the server enclosure to the expansion enclosures on loop 1. Not all server enclosure loop 1 connections are connected to the expansion enclosure.
Action
Inspect the interenclosure cabling and SFPs between the server enclosure and the expansion enclosure on loop 1. Correct any miscabling problems and replace any faulty SFPs.
SRCs: The 0xBE850053 SRC applies to message 61.
A battery backup unit (BBU), the hardware resource that prevents data loss when ac power is not supplied, is offline. The storage unit is now using only the processor card that is associated with the working BBU, and the storage unit can fail if the BBU or any other hardware resource that is associated with the operable processor card fails. There can be a loss of data or loss of access to data if you have not configured multiple paths from the host system to the storage unit.
Action
SRCs: The 0xBE810011 SRC applies to message 62, only if the battery backup unit is associated with the problem that generated the SRC.
A server enclosure processor card, the hardware resource that controls all I/O and RAID operations, is offline. The storage unit is now using only one processor card, and the storage unit might lose data if any one of the hardware resources, such as the BBU and power supply, that are associated with the remaining processor card fail. There can be loss of access to data if you have not configured multiple paths from the host system to the storage unit.
Action
SRCs: The 0xBE810011 SRC applies to message 63, only if the server enclosure processor card is associated with the problem that generated the SRC.
All of the logical subsystems (LSSs) are inaccessible.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE80FC08 SRC applies to message 64.
All the odd-numbered logical subsystems (LSSs) are inaccessible.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE800C09 SRC applies to message 65.
All the even-numbered logical subsystems (LSSs) are inaccessible.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE800C08 SRC applies to message 66.
The storage unit has detected a fibre-channel loop problem with one of the interenclosure cabling loops.
Action
Correct and close any open problems that are associated with the processor cards, disk drive modules, or enclosure cabling before manually closing the problem log entry. If there are no open problem log entries with the processor cards, disk drive modules, or enclosure cabling, collect the PE package and contact IBM technical support through the Contact IBM page.
0xBE803208 |
0xBE8740D4 |
The rear operator panel on the server enclosure is faulty or missing. The machine serial number cannot be read. The system management process on the storage unit is semi-operational. Configuration commands can fail.
Action
Replace the rear operator panel on the server enclosure with a new rear operator panel that contains a correct machine serial number.
SRCs: The 0xBE850034, 0xBE850035, and 0xBE850036 SRCs apply to message 68.
The SMTP server that you have provided for the Call Home function is not correct. Call Home notifications cannot be sent.
Action
Correct the SMTP server address in the Configure Notifications page and manually close this problem log entry. If a DNS server is unavailable, the SMTP address must be a valid IP address.
SRCs: The 0xBE860101 SRC applies to message 69.
Call Home notifications cannot be sent due to an internal error.
Action
If this problem persists, collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE860102 and 0xBE860107 SRCs apply to message 70.
The SMTP port number that you provided for the Call Home function is not correct. Call Home notifications cannot be sent.
Action
Correct the SMTP port number in the Configure Notifications page and manually close this problem log entry.
SRCs: The 0xBE860103 SRC applies to message 71.
The storage unit is unable to communicate with the SMTP server that you provided for the Call Home function. Call Home notifications cannot be sent.
Action
Check, and correct if necessary, the SMTP server address and the SMTP port number in the Configure Notifications page. Check, and correct if necessary, the availability and permissions of the SMTP server and manually close this problem log entry.
SRCs: The 0xBE860104, 0xBE860105, and 0xBE860109 SRCs apply to message 72.
The customer contact e-mail address that you provided for Call Home notifications is incorrect. Call Home notifications cannot be sent.
Action
Use the Contact Information page to enter a valid e-mail address and manually close this problem log entry.
SRCs: The 0xBE860106 SRC applies to message 73.
The SMTP server that you provided for Call Home notifications is rejecting commands from the storage unit. Call Home notifications cannot be sent.
Action
Check, and correct if necessary, the SMTP server permissions that are defined by your Internet service provider, and then manually close this problem log entry.
SRCs: The 0xBE860108 SRC applies to message 74.
The information regarding the rear operator panel firmware level might be incorrect because of a software problem.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE850090 SRC applies to message 75.
The storage unit has detected a disconnected cable in one of the interenclosure fibre-channel cabling loops.
Action
Check the cable and SFP that are connected to the specified OUT port. If the cable is disconnected, connect it as described in the help section for "Connecting expansion enclosures." If the cable is connected, try replacing the SFPs on both cable ends, one at a time, or try replacing the fibre-channel cable until the problem log entry automatically closes.
SRCs: The 0xBE850100 SRC applies to message 76.
The storage unit has detected a problem with the cabling in one of the interenclosure fibre-channel cabling loops. The specified port is connected to the wrong expansion enclosure. All four OUT ports of an enclosure must be connected to the same expansion enclosure.
Action
Check the cable that is connected to the specified OUT port. Connect the other end of the cable to the next expansion enclosure in the loop. This is the expansion enclosure to which the majority of the OUT ports of this enclosure are connected. See the help section for "Connecting expansion enclosures for more information."
SRCs: The 0xBE850101 SRC applies to message 77.
The storage unit has detected a problem with the cabling in one of the interenclosure fibre-channel cabling loops. The specified OUT port is connected to the wrong processor card in the next expansion enclosure in the loop.
Action
Check the cable that is connected to the specified OUT port. If the specified OUT port is on the upper processor card, connect the other end of the cable to the corresponding IN port on the upper processor card of the next expansion enclosure in the loop. If the specified OUT port is on the lower processor card, connect the other end of the cable to the corresponding IN port on the lower processor card of the next expansion enclosure in the loop. See the help section for "Connecting expansion enclosures" for more information.
SRCs: The 0xBE850102 SRC applies to message 78.
The storage unit has detected a problem with the cabling in one of the interenclosure fibre-channel cabling loops. The specified OUT port is connected to the wrong IN port of the next expansion enclosure in the loop.
Action
Check the cable that is connected to the specified OUT port. If the specified port is the left OUT port, connect the other end of the cable to the left IN port of the next expansion enclosure in the loop. If the specified port is the right OUT port, connect the other end of the cable to the right IN port of the next expansion enclosure in the loop. See the help section for "Connecting expansion enclosures" for more information.
SRCs: The 0xBE850103 SRC applies to message 79.
The storage unit has detected a problem with the cabling between the server enclosure and the first expansion enclosure in loop 1. The specified port is not connected to the server enclosure.
Action
Check the cable that is connected to the specified IN port. Connect the cable to the Disk Controller OUT port on the server enclosure as described in the help section for "Connecting expansion enclosures" on loop 1.
SRCs: The 0xBE850104 SRC applies to message 80.
There are either no disk drive modules in the storage unit, or the storage unit has detected a cabling problem with one of the inter-enclosure fibre-channel cabling loops.
Action
SRCs: The 0xBE862004 SRC applies to message 81.
Status reporting, error reporting, and storage configuration are disabled on one of the server enclosure processor cards. Some configuration commands are unavailable. If a battery backup unit or a server enclosure processor card are failed or missing, this state is expected.
Action
If one of the battery backup units is faulty, missing, or offline, correct the problem. If there are any open problem log entries with the server enclosure processor cards where the recommended action is to replace the processor card, replace the specified server enclosure processor card. If the problem persists, collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE862003 SRC applies to message 82.
The specified expansion enclosure that was previously connected to this storage unit is missing. Access to data might be lost.
Action
If you intentionally removed or powered off the expansion enclosure, manually close this problem log entry. Otherwise, reconnect or power on the expansion enclosure. When you manually close this problem log entry, information about the enclosure and associated hardware resources is deleted.
SRCs: The 0xBE8100C4 SRC applies to message 83.
The system management process encountered too many failures and was nonoperational until manually reactivated.
Action
Collect the PE package and manually close this problem log entry.
SRCs: The 0xBE862005 SRC applies to message 84.
You are attempting to delete a rank. A disk drive module in the array site of the selected rank has failed. The delete rank operation attempts to format the array site of the selected rank. The format array site operation did not fully complete because it cannot format a failed disk drive module.
Action
Replace the faulty disk drive module.
SRCs: The 0xBE830011 SRC applies to message 85.
You cannot send Call Home notifications because the storage unit cannot communicate with the SMTP server that is defined for the Call Home function. Your defined SMTP server replies with the Extended Simple Mail Transfer Protocol (ESMTP) responses but the storage unit does not support the ESMTP protocol.
Action
Define a Call Home SMTP server that uses SMTP instead of ESMTP protocol, and then manually close this problem log entry.
SRCs: The 0xBE860110 SRC applies to message 86.
The storage unit has detected a disconnected cable in one of the interenclosure fibre-channel cabling loops.
Action
Ensure that the cabling is correct. Check the cables and SFPs that are connected to the specified ports. If the cable is disconnected, connect it or replace it with a known good cable. If the cable is connected, replace the SFPs on both cable ends, one at a time. If the problem persists, turn off the power to the storage unit, wait until the storage unit has powered off completely, and then turn on the power to the storage unit.
SRCs: The 0xBE850105 SRC applies to message 87.
The storage unit has detected a problem with the cabling in one of the interenclosure fibre-channel cabling loops. The specified port is connected to the wrong expansion enclosure. All four OUT ports of an enclosure must be connected to the same expansion enclosure.
Action
Turn off the power to the storage unit. Check the cable that is connected to the specified OUT port. This port has a lit amber alert LED. Connect the other end of the cable to the next expansion enclosure in the loop. The correct next expansion enclosure is the enclosure that is connected to the OUT ports that have unlit amber alert LEDs. Turn on the power to the storage unit. See the help section for "Connecting expansion enclosures for more information."
SRCs: The 0xBE850106 SRC applies to message 88.
The storage unit has detected a problem with the cabling in one of the interenclosure fibre-channel cabling loops. The specified OUT port is connected to the wrong processor card in the next expansion enclosure in the loop.
Action
Turn off the power to the storage unit and check the cable that is connected to the specified OUT port. If the specified OUT port is on the upper processor card, connect the other end of the cable to the corresponding IN port on the upper processor card of the next expansion enclosure in the loop and turn on the power to the storage unit. If the specified OUT port is on the lower processor card, connect the other end of the cable to the corresponding IN port on the lower processor card of the next expansion enclosure in the loop and turn on the power to the storage unit. See the help section for "Connecting expansion enclosures" for more information.
SRCs: The 0xBE850107 SRC applies to message 89.
The storage unit has detected a problem with the cabling in one of the interenclosure fibre-channel cabling loops. The specified OUT port is connected to the wrong IN port of the next expansion enclosure in the loop.
Action
Turn off the power to the storage unit and check the cable that is connected to the specified OUT port. If the specified port is the left OUT port, connect the other end of the cable to the left IN port on the next expansion enclosure in the loop and turn on the power to the storage unit. If the specified port is the right OUT port, connect the other end of the cable to the right IN port of the next expansion enclosure in the loop and turn on the power to the storage unit. See the help section for "Connecting expansion enclosures" for more information.
SRCs: The 0xBE850108 SRC applies to message 90.
The storage unit has detected a problem with the cabling between the server enclosure and the expansion enclosure in loop 1. The specified port is either not connected to the server enclosure or is connected incorrectly.
Action
Turn off the power to the storage unit and check the cable that is connected to the specified IN port. Connect the cable to the Disk Controller OUT port on loop 1 of the server enclosure as described in the help section for connecting expansion enclosures, and turn on the power to the storage unit.
SRCs: The 0xBE850109 SRC applies to message 91.
A software problem occurred on one or more of the interenclosure fibre-channel ports. These ports are not used by the system.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE850110 SRC applies to message 92.
The storage unit encountered an internal error.
Action
Do not manually close this problem log entry. Do not remove the rear operating panel from the server enclosure until this problem is resolved. Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE850073 and 0xBE850074 SRCs apply to message 93.
Contact e-mail notification is enabled. However, either no contact e-mail addresses were provided or one or more of the addresses were formatted incorrectly.
Action
Enter at least one valid e-mail address in the Customer Contact page and manually close this problem log entry.
SRCs: The 0xBE86010A SRC applies to message 94.
The storage unit is using a dynamic ssh key that has been generated from a default value. The next reboot of the storage unit generates a more secure dynamic ssh key from a random non-default value.
Action
Reboot the storage unit to use the more secure dynamic ssh key.
SRCs: The 0xBE850067 SRC applies to message 95.
The storage unit failed to generate a Call Home notification through the modem.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE860111 SRC applies to message 96.
The storage unit has detected a problem with the cabling between the server enclosure and the first expansion enclosure on loop 1. Partial or complete access to all expansion enclosures on loop 1 has been disabled to avoid data loss.
Action
Correct the cabling between the server enclosure and the expansion enclosure in loop 1 as described in the help section for connecting expansion enclosures. You must correct the problem before you can manually close this problem log entry.
SRCs: The 0xBE80CECA SRC applies to message 97.
The storage unit has detected a problem with the cabling between the server enclosure and the first expansion enclosure on loop 1. Not all of the cables are connected.
Action
Correct the cabling between the server enclosure and the first expansion enclosure on loop 1 as described in the help section for connecting expansion enclosures. You must correct the problem before you can manually close this problem log entry.
SRCs: The 0xBE80CECC and 0xBE80CECD SRCs apply to message 98.
A software problem occurred on the storage unit. This can prevent the storage unit from reporting cabling problems between the server enclosure and the expansion enclosures. Also, the storage unit might not be using all of the possible paths to access expansion enclosures on loop 1.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE850068 SRC applies to message 99.
Some configuration operations might fail because the storage unit contains volume groups that have IDs that are not valid.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE840001 SRC applies to message 100.
Due to a fibre-channel loop problem, the system management process on the storage unit is only semioperational. Some configuration commands might fail.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE850083 SRC applies to message 101.
Information on the processor card cannot be retrieved and attributes of the processor card can be incorrect. This might be caused by a software problem or corrupted product data that is stored on the processor card.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE850064 and 0xBE850065 SRCs apply to message 102.
Information on the power supply cannot be retrieved and attributes of the power supply can be incorrect. This might be caused by a software problem or corrupted product data that is stored on the power supply.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE850066 SRC applies to message 103.
Information on the battery backup unit cannot be retrieved and attributes of the battery backup unit can be incorrect. This might be caused by a software problem or corrupted product data that is stored on the battery backup unit.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE850201 SRC applies to message 104.
The storage unit has recovered from a software error. There might have been a temporary loss of access to data if multiple paths from the host to the storage unit have not been provided or if both processor cards rebooted at the same time.
Action
Collect the PE package and contact IBM technical support through the Contact IBM page.
SRCs: The 0xBE864001 SRC applies to message 105.
The storage unit is in single cluster mode. The storage unit is using only one server enclosure processor card and might lose data if another component fails. You might lose access to data if you have not defined paths from hosts to storage that use the remaining server enclosure processor card.
Action
Collect the PE package and contact IBM support for further assistance. Navigate to the Contact IBM page or call the next level of support.
SRCs: The 0xBE8025C6 SRC applies to message 106.
Both server enclosure processor cards are not operational. This might be caused by replacing both server enclosure processor cards at the same time.
Action
If you have replaced both server enclosure processor cards at the same time, return one of the original cards and reboot the server enclosure, and then replace the original card. If the problem persists, collect the PE package and contact IBM support for further assistance. Navigate to the Contact IBM page or call the next level of support.
SRCs: The 0xBE8025C4 SRC applies to message 107.
A battery backup unit might have reached its end of life. The battery backup unit is the hardware component that prevents data loss when ac power is not supplied.
Action
The estimated end of life of a battery backup unit is six years. If the battery backup unit is less than six years old, ensure that the current date is set correctly on the storage unit. If the battery backup unit is six years old, replace the battery backup unit as soon as possible. Ensure that the fault/service LED indicator for the battery backup unit is a solid amber before you remove it. If it is not, or if the battery backup unit state is INTER_FAILED and the fault/service LED indicator is not lit, take the battery backup unit offline before you remove it. If the problem persists, collect the PE package and contact IBM support for further assistance. Navigate to the Contact IBM page or call the next level of support.
SRCs: The 0xBE850300 SRC applies to message 108.
The storage unit has encountered an internal error. There might be a SCSI Enclosure Services software problem or a processor controller card hardware problem.
Action
Collect the PE package and contact IBM support for further assistance. Navigate to the Contact IBM page or call the next level of support.
SRCs: The 0xBE870119 SRC applies to message 109.
A rear operator panel is inappropriate for its enclosure. The machine serial number for this enclosure cannot be read. The storage enclosure machine serial numbers might be reported incorrectly and problem alerts might be displayed incorrectly.
Action
Replace the rear operator panel with a new rear operator panel that contains a correct enclosure machine serial number.
SRCs: The 0xBE850037 and 0xBE850039 SRCs apply to message 110.
The storage unit is overheating. This might be caused by open slots in the enclosure or by excessive room temperature. If overheating persists, the storage unit shuts down and you lose access to data.
Action
Ensure that there are no open slots in the enclosure. Ensure that the room temperature is within specified limits. If you have corrected the cause of the problem, close this problem log manually. If the problem persists, collect the PE package and contact IBM technical support for further assistance. Navigate to the Contact IBM page or call the next level of support.
SRCs: The 0xBE800851 SRC applies to message 111.
The storage unit is too cold. This might be caused by the room temperature being colder than specified limits. If the storage unit remains too cold, the storage unit shuts down and access to data is lost.
Action
Ensure that the room temperature is within specified limits. If you have corrected the cause of the problem, close this problem log manually. If the room temperature is within specified limits and the problem persists, collect the PE package and contact IBM technical support for further assistance. Navigate to the Contact IBM page or call the next level of support.
SRCs: The 0xBE800852 SRC applies to message 112.
The following SRCs have been removed from previous code levels. If you encounter any of these SRCs, ignore the message and manually close the problem log entry.
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