You cannot collect problem determination data unless you provide a company name. If you select a storage unit, the company name is defaulted from the Customer account information tab of the Customer Contact page of the storage unit. If you do not select a storage unit, you must enter a company name. One reason that you might not select a storage unit is if you are collecting only management console logs.
If you have selected a storage unit and a company name is not displayed, enter a company name on the Customer account information tab of the Customer Contact page of the storage unit and then resubmit the task. If you have not selected a storage unit, enter a company name and resubmit the task.