DW Spectrum User Manual

The best possible way to help the support team investigate an issue is to provide remote access via one of the following application:

•Team Viewer – In order to avoid possible delays due to different time zones and to speed up the investigation process, we kindly ask you to set up unattended access by following these instructions.

For Linux and Mac, it is also possible to open SSH access (default port is 22, requires a fixed public IP address).

Lastly, a public IP address is necessary for the following investigations:

•Ability to connect remotely to the System and debug issue on the client side (server should be accessible via Internet).

•Camera issues investigations. For this purpose the camera should be accessible via Internet using a public IP address.