CS-RCS Technical Support Information
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Thank you for using CS-RCS. 

*** Support Policy ***

Evaluation sites of CS-RCS are eligible for free technical support during the evaluation period. (You commit nothing by asking for technical support.)
Registered sites are eligible for free technical support for 12 months. If needed, a support agreement may be signed with ComponentSoftware after this period. 

*** CS-RCS FAQ ***

If you have problems or questions, first have a look at the CS-RCS FAQ (Frequently Asked Questions). In many cases you will find your answer there.
The CS-RCS FAQ address is: http://www.ComponentSoftware.com/csrcs/faq/

*** Getting Technical Support Online ***

To get technical support online, point your browser to: http://www.ComponentSoftware.com/csrcs/techsupp.htm

Important: Your CS-RCS version is 2.5.140 ; Fill it out on the technical support request form.

*** Getting Technical Support by Email ***

Fill the "Technical Support Request Form" below and email to: csrcs-support@ComponentSoftware.com

Normally, we answer your call within one business day.

*** Stay Informed ***

To get up-to-date CS-RCS information, visit http://www.ComponentSoftware.com/csrcs/joinlst.htm and join the CS-RCS mailing list. You can join in less than one minute and remove yourself anytime if you choose so.

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CS-RCS Technical Support Request Form
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Product: CS-RCS version 2.5.140

Site number: ______ 
(If you don't have your site number yet, be sure to attach the "Environment Description Form" below.)

Request type: ( ) How do I ...?   ( ) Missing feature ( ) Program anomaly

Details: (Use as much space as needed; attach example files if possible)
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CS-RCS Environment Description Form:
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Name:  ____________________

E-mail: _______________________

Phone: ______(____)_____________

Workstation operating system: [ ] Win95  [ ] Win98 [ ] NT 4.0  [ ] Windows 2000

Multi-platform environment (Windows/UNIX ): ( ) Yes ( ) No

Number of users: ( ) Single user ( ) Workgroup

Archive files structure: ( ) Repository tree ( ) Local RCS directory

Archive files are stored on:
	( ) Local workstation
	( ) Windows 95 shared drive
	( ) Windows NT shared drive
	( ) Windows NT Advanced Server
	( ) NetWare Novell
	( ) UNIX NFS
	( ) UNIX SMB Server
	( ) Other ___________

Connection to archive files:
	[ ] LAN [ ] Corporate WAN [ ] Internet [ ] Dial-up [ ] Other ______

Product is used for: (check all that apply)

[ ] Office documents

[ ] WWW documents

[ ] C/C++ files

[ ] Visual Basic files

[ ] Java Files

[ ] Other : _______________

GNU RCS experience: ( ) None ( ) Good ( ) Excellent 

Where have you heard about the product?  (optional) _________________
 