______________________________________________

FOOTPRINTS README FILE
FootPrints Version 4.3.6
(C) Copyright 1996-2000 UniPress Software, Inc. and The Software Foundry
All rights reserved.
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Welcome to FootPrints Version 4.3.6 for Windows NT.  To begin installation 
of the software, simply unzip the file and run "Setup.exe". 

FootPrints System Requirements:
------------------------------

Server
------
-NT Server or Workstation 
-Microsoft IIS Web Server v3 or v4. 
-Must be installed on an NTFS drive (FAT is not supported) 
		
Clients
-------

FootPrints is a completely web-based application, so no client software 
is required.  Users can access FootPrints from most web browsers, including 
Internet Explorer and Netscape.  Browser must support Frames and Javascript.
--------------------------------


Table of Contents 

I.   *Warning* Regarding IIS v4
II.  Installation and Licensing instructions
III. New Features in 4.3.x
IV.  Contact information
____________________________


I. *******WARNING******** PLEASE READ!

We have found that Microsoft IIS v4 requires the Perl extension to be added manually to
the Internet Service Manager.  This MUST be done before FootPrints can be accesssed.

It cannot be done until the FootPrints aliases have been added to your IIS settings.  
If you chose to allow FootPrints to do this automatically during installation, 
please follow the instructions below before rebooting your server.  If you chose to set
up IIS yourself, please follow the instructions on adding the 5 FootPrints aliases found 
later in this README, THEN perform the steps outlined below.  Contact UniPress for 
more information.

To add the Perl extension to IIS:

1. Go to Start | Programs | Windows 4.0 Option Pack | Microsoft Internet Information Server 
    | Internet  Server Manager.

2. In the Management Console, highlight your Default Web Site.  In the right pane, there 
   should be 5 FootPrints directories aliased:  footprints, help, MRcgi, tmp, and MRimg.

3. Right-click on "MRcgi", and choose "Properties".

4. On the "Virtual Directory" tab, click the "Configuration" button. If you don't have
   this button, click the button which says "Create".

5. In the App Mappings tab, click the "add" button.

6. For "Executable", enter:

		C:\perl\bin\perl.exe %s%s

7. For "Extension", enter:

		.pl

8. Click OK.  Click "Apply", then OK on the App Mappings tab.

9. Click OK on the MRcgi Properties.

10. Close IIS and save any changes.

_____________________________________________________________


II. Installation Instructions
    =========================


1. Run the FootPrints "Setup.exe" contained in the FootPrints installation zip file.
   Just follow the prompts and enter the information required.  Make sure to write down your 
   FootPrints user i.d. and password.

***If you chose to have the FootPrints setup wizard configure your Web 
   Server, you can skip step #2 on web server configuration.

2. In order to run properly, FootPrints requires the following directory
   aliases to be made in your web server. IIS 3 and IIS 4 have different
   interfaces for entering this infomation.


	Directory                       Alias                      Permissions

	C:\footprints\cgi               MRcgi                    read and execute
	C:\footprints\html              footprints                    read
	C:\footprints\html\help         help                          read
	C:\footprints\html\tmp          tmp                           read
	C:\footprints\html\MRimg        MRimg                         read


If you have IIS 3:
------------------

	a. Open the Microsoft Internet Server, and choose Microsoft
           Internet Service Manager.

	b. Make sure that your WWW server is started. Then double
           click your WWW server to bring up the Service Properties
	   window.

	c. Choose 'directories.' Then choose 'Add.'

	d. add the directories listed above with the proper aliases 
	   and permissions on the screen for the C:\footprints\html 
	   directory, set the default document to be index.html.

	Click ok on each add window for each directory. When you
	have added all entries, click Apply.

If you have IIS 4:
------------------

	a. Open the Internet Service Manager.

	b. All of the directories listed above must be created under
	   the 'Default Web Site.' This means that for EACH directory,
	   you must do the following:

		1. Right Click on 'Default Web Site'
		2. Select 'New' then click on 'Virtual Directory'
		3. Enter the Alias name listed above (without a slash) and click                                'OK'.
		4. Select the right permissions and click 'OK' again.

	c. When you have done step b for each directory, click on 'Default
	   website' again, then click on the stop service button (the square
	   button on the toolbar) then click on the start service button
	   to make sure that the changes were applied.

-----------------------------------------------------------------

3. If you haven't rebooted your server machine after installing FootPrints,
   do so now.  You must close the Winzip dialog box before rebooting.


4. To access FootPrints, point your web browser to:
	
		http://mywebservername/footprints/

    where myservername is your URL.

	NOTE:
	The current release of the Netscape web server for NT has 
	problems running perl scripts. We only support IIS at this point.
	For more information please contact info@unipress.com


5. Login to FootPrints with the user ID and password creating during installation, and click LOGIN. 
   Once you've logged in, you can add new users.

   NOTE: If you have IIS v4, and receive an error 405 upon login, please refer 
	 to the instructions at the top of this README.

   NOTE#2: The initial password for that UserID is 'root'.  Please change this after
           you login under "My Preferences".


6. To start using FootPrints, you must obtain a license.  The first time you login, a 
   9-character license code will be displayed on the screen.  Click the link for "licensing 
   page".  This will open up a second window that brings you to the UniPress automatic 
   licensing page.

7. Fill in the short form on this page, and click GO. You will immediately receive a 
   36-character license string via email. 

8. Enter the 36-character license string in the "License String" field on the FootPrints 
   screen and click GO. This provides you with a 30-day evaluation license for 5 internal 
   users and unlimited Group user (i.e. end user) access. 
 
   NOTE: If you purchased FootPrints, you should instead obtain a permanent license and 
         input it on this screen. Please email support@unipress.com for your license.

 
9. You will be able to evaluate FootPrints for 30 days. If you want to continue to use 
   FootPrints after 30 days, you will need to contact UniPress for an extended evaluation 
   license or to purchase a real license. There is no limit on the number of users for the 
   evaluation period.  Contact info is listed below.

You are ready to use FootPrints!  Please read the Admin Guide (Also called the Admin Getting
Started Guide) for information on adding users, custom fields, custom settings, etc. 

	NOTE: If you have any trouble with your FootPrints system, please
	use your web browser to check the UniPress FootPrints Support site.
	Login to http://www.unipress.com/footprints. If your questions are not 
        answered, you can leave a request for the FootPrints support department from
        this site.

---------------------------------------------------------------------------------



III. Partial List of New Features in Version 4.3.x:
     ===========================================

For a more complete list of new features, see CHANGELOG.txt.

*Windows 2000 compliant

*Performance enhanced for all versions.

*New email features:

 -Outgoing mail enhancements: FootPrints notification emails now fully customizable.  
 -Link to details page in email notification: Email notification will now contain a 
  hypertext link that that ticket in FootPrints (with password authentication).
 -Incoming mail enhancements for standard users, including updating of status 
  and priority via email, and submission of Address Book fields via email
 -Incoming mail from group users now links to user's Address Book contact information automatically.
 -Better error handling for incoming email.

*Cross-project move/copy: Entries can now be copied or moved between projects with a click.

*Select Solution: allows the helpdesk analyst to search the knowledge base for Solutions from 
 the ticket edit page, and then import that Solution right into the ticket.

*Default priority can be set by Project Administrator for new entries/requests.

*Historical reporting: New historical data report generator.

*Any Saved Search can now be used for the default homepage list.

*Optional automatic JavaScript refresh of homepage set at intervals (every 15 minutes, etc.).

*Homepage can now be sorted on any Address Book field.

*Time tracking enhancements: time tracking is now a project option (can be disabled); manual time tracking, 
 if enabled, can be made mandatory.

*Login page no longer requires clicking the Login button - hitting ENTER will work in 
 Netscape and Internet Explorer.

*New status dialog in Search and Report screens.  Includes "Request" and "Solved".  Multiple 
 statuses can now be selected.

*Various small fixes
____________________________________________________________


IV. Contact Information
    ===================

We hope you like FootPrints. Please tell us what you think.

Contact UniPress at:

	UniPress Software
	2025 Lincoln Hwy
	Edison, NJ 08817

	732-287-2100
	800-222-0550
	fax: 732-287-4929

	http://www.unipress.com

	fpuser@unipress.com -- Footprints Group
	support@unipress.com - Support Group
	sales@unipress.com  -- Sales Department
   
Versions of Footprints for many Unix machines are also available. Look at
the UniPress web page. 



