Welcome to UltraBac Technical Support
QuickStart
Frequently Asked Questions
Online Support Manual
Contact Tech Support

Read the readme.txt included with UltraBac

Please visit Tech Support Online at
http://www.ultrabac.com/new/support

Get your Permanent License Key by Email Now!

Tech Support Availability
All types of Tech Support are Free to those evaluating our software!

Support via: | Contact | Availability | Cost
--- | --- | --- | ---
Phone | (425) 644-6000 | Mon-Fri 7:30 AM - 5:30 PM Pacific Time | Free for First 90 Days after Purchase*
Fax | (425) 644-8222 | Answered Mon-Fri 7:30 AM - 5:30 PM Pacific Time | Free for First 90 Days after Purchase*
Email | Email Tech Support | Answered Mon-Fri 7:30 AM - 5:30 PM Pacific Time | Free for First 90 Days after Purchase*
Internet | Online Documentation / FAQ | Always | Free
* - If you have a maintenance contract all types of Technical Support are Free of Charge. If you are interested in a maintenance contract please contact us for pricing.

During evaluation period of any product, Tech Support is Free.
Tech Support is also free during the first 90 days after purchasing any product
Previous two statements do not apply to UB Safe (Not Sorry) See pricing below.

Maintenance Costs
Product | Annual Subscription | Per Incident
--- | --- | ---
UB Safe (Not Sorry) | N/A | $ 49.00
Network Enterprise Subscription | $ 400.00 | $ 125.00
Network Server Subscription | $ 250.00 | $ 125.00
Single Server Subscription | $ 250.00 | $ 125.00
Small Business Server Subscription | $ 250.00 | $ 125.00
Server Disaster-Recovery Subscription | $ 100.00 | $ 100.00
Stand Alone Server Disaster-Recovery Subscription | $ 215.00 | $ 125.00
SQL Backup Agent Subscription | $ 100.00 | $ 100.00
Exchange Backup Agent Subscription | $ 100.00 | $ 100.00
Novell Backup Agent Subscription (Available Soon) | $ 100.00 | $ 100.00
Lotus Notes Backup Agent Subscription (Available Soon) | $ 100.00 | $ 100.00
Autoloader Control Module Subscription | $ 50.00 | $ 50.00
TAPECOPY Module Subscription | $ 50.00 | $ 50.00

BEI Corporation reserves the right to modify pricing at anytime.
This list may not be current. Please see our website at http://www.ultrabac.com for more information.

Copyright ©1998, Barratt Edwards International Corporation, All rights reserved.
Last revised: August 13, 1998 02:01:44 PM