IBM Application Development / VisualAge for Smalltalk

### North American Support

    Program   |Program Description       |Number to Call            |Cost/Purchase           |Hours of Operation |
    ----------+--------------------------+--------------------------+------------------------+-------------------+
    Standard  |- Annual agreement        |United States 800-992-4777|For information, call   |8 AM to 5 PM       |
    Support   |- Toll-free number        |Canada 800-465-2222       |800-799-7765.           |customer time zone,|
    Agreement*|- Two named contacts      |Software support for the  |                        |Monday-Friday      |
              |- Unlimited calls         |Personal Systems (work-   |                        |                   |
              |- Technical assistance    |station) products         |                        |                   |
              |- Problem                 |You may be instructed     |                        |                   |
              |  diagnosis/assistance    |to call 512-339-5000      |                        |                   |
              |- Installation assistance |(800-237-5511 Software    |                        |                   |
              |- Monthly activity report |Support for all other     |                        |                   |
              |- Other available         |IBM software)             |                        |                   |
              |  options:                |                          |                        |                   |
              |  - Support 24 hours/day  |                          |                        |                   |
              |    7 days/week           |                          |                        |                   |
              |  - Priority handling of  |                          |                        |                   |
              |    support calls         |                          |                        |                   |
              |  - Additional named      |                          |                        |                   |
              |    contacts              |                          |                        |                   |
    ----------+--------------------------+--------------------------+------------------------+-------------------+
    Premium   |- Annual agreement        |United States 800-992-4777|For information, call   |24 hours/day       |
    Support   |- All features of Standard|Canada 800-465-2222       |800-799-7765.           | 7 days/week       |
    agreement*|  Support Agreement       |                          |                        |                   |
              |- All optional features   |                          |                        |                   |
              |  of Standard Support     |                          |                        |                   |
              |  Agreement               |                          |                        |                   |
              |- Support for all IBM     |                          |                        |                   |
              |  products in support     |                          |                        |                   |
              |  offering                |                          |                        |                   |
              |- Additional named        |                          |                        |                   |
              |  contacts                |                          |                        |                   |
    ----------+--------------------------+--------------------------+------------------------+-------------------+
    Pay-per-  |Telephone support on a    |United States 800-992-4777|For information, call   |8 AM to 5 PM       |
    call*     |per call basis            |Canada 800-465-2222       |800-799-7765            |customer time zone,|
              |                          |                          |                        |Monday - Friday    |
    ----------+--------------------------+--------------------------+------------------------+-------------------+
    CompuServe|Dedicated CompuServe      |GO VISUAL, select         |Free, CompuServe        |24 hours/day       |
    Forum     |forum for technical ques- |VisualAge for Smalltalk.  |charges apply for non-  | 7 days/week       |
              |tions. Interact with the  |Sections include Visual-  |IBM corporate account   |                   |
              |other VisualAge develop-  |Age Bugs for bug reports  |                        |                   |
              |ers and the world-wide    |and other general dis-    |                        |                   |
              |IBM community. Library of |cussion sections.         |                        |                   |
              |frequently asked          |                          |                        |                   |
              |questions and answers.    |                          |                        |                   |
    ----------+--------------------------+--------------------------+------------------------+-------------------+
    TalkLink  |Dedicated TalkLink forum  |VABUGS cforum for bug     |Free, TalkLink charges  |24 hours/day       |
    Forum     |for technical questions.  |reports; other discus-    |apply                   | 7 days/week       |
              |Interact with the other   |sion cforums are based    |                        |                   |
              |VisualAge developers and  |on component.  See the    |                        |                   |
              |the Worldwide IBM         |forum header in VABUGS    |                        |                   |
              |community. Library of     |for a complete list.      |                        |                   |
              |frequently asked          |Call 800-547-1283 for     |                        |                   |
              |questions and answers.    |more information.  In     |                        |                   |
              |                          |Canada, call 800-465-7999,|                        |                   |
              |                          |ext. 228.  Outside of     |                        |                   |
              |                          |North America, call 404-  |                        |                   |
              |                          |IBM-LINK for more informa-|                        |                   |
              |                          |tion. Information can also|                        |                   |
              |                          |be received on the        |                        |                   |
              |                          |World-Wide Web at         |                        |                   |
              |                          |www.ibmlink.ibm.com       |                        |                   |
    ----------+--------------------------+--------------------------+------------------------+-------------------+
    Defect fax|Free for defect           |Fax number,               |Free, applies to        |24 hours/day       |
    support*  |submission for the        |800-426-8602              |defects only            | 7 days/week       |
              |product service life.     |                          |                        |                   |
    ----------+--------------------------+--------------------------+------------------------+-------------------+
    Internet  |Defect submissions, fre-  |World-Wide Web URL:       |Free                    |24 hours/day       |
    Access    |quently asked questions   |ps.boulder.ibm.com        |                        | 7 days/week       |
              |and answers, APAR data-   |Select Electronic Service |                        |                   |
              |base.                     |for AIX, OS/2 and DOS.    |                        |                   |
              |                          |Select Personal Services  |                        |                   |
              |                          |(OS/2, DOS). Select       |                        |                   |
              |                          |Electronic Services.      |                        |                   |
              |                          |                          |                        |                   |
              |                          |Alternatively, you may    |                        |                   |
              |                          |anonymous FTP to          |                        |                   |
              |                          |ps.boulder.ibm.com and    |                        |                   |
              |                          |see the README_PS for     |                        |                   |
              |                          |instructions.             |                        |                   |
    ----------+--------------------------+--------------------------+------------------------+-------------------+
    IBM       |Provides consultation in  |800-547-1283              |For information, call   |Negotiated with    |
    Consult   |the areas of systems man- |                          |800-799-7765.           |customer           |
    Line      |agement and performance,  |                          |                        |                   |
              |evaluation of designs.    |                          |                        |                   |
    ----------+--------------------------+--------------------------+------------------------+-------------------+
    House     |"On-site" assistance cus- |Contact your local IBM    |For information, call   |Negotiated with    |
    Calls     |tomized to specfic needs. |branch office for         |800-799-7765.           |customer           |
              |                          |details.                  |                        |                   |
    ----------+--------------------------+--------------------------+------------------------+-------------------+
    * See license information for further details.

### Support Outside North America...

[ VisualAge More Information | VisualAge for Smalltalk ]