IBM Application Development /
VisualAge for Smalltalk
North American Support
Program |Program Description |Number to Call |Cost/Purchase |Hours of Operation |
----------+--------------------------+--------------------------+------------------------+-------------------+
Standard |- Annual agreement |United States 800-992-4777|For information, call |8 AM to 5 PM |
Support |- Toll-free number |Canada 800-465-2222 |800-799-7765. |customer time zone,|
Agreement*|- Two named contacts |Software support for the | |Monday-Friday |
|- Unlimited calls |Personal Systems (work- | | |
|- Technical assistance |station) products | | |
|- Problem |You may be instructed | | |
| diagnosis/assistance |to call 512-339-5000 | | |
|- Installation assistance |(800-237-5511 Software | | |
|- Monthly activity report |Support for all other | | |
|- Other available |IBM software) | | |
| options: | | | |
| - Support 24 hours/day | | | |
| 7 days/week | | | |
| - Priority handling of | | | |
| support calls | | | |
| - Additional named | | | |
| contacts | | | |
----------+--------------------------+--------------------------+------------------------+-------------------+
Premium |- Annual agreement |United States 800-992-4777|For information, call |24 hours/day |
Support |- All features of Standard|Canada 800-465-2222 |800-799-7765. | 7 days/week |
agreement*| Support Agreement | | | |
|- All optional features | | | |
| of Standard Support | | | |
| Agreement | | | |
|- Support for all IBM | | | |
| products in support | | | |
| offering | | | |
|- Additional named | | | |
| contacts | | | |
----------+--------------------------+--------------------------+------------------------+-------------------+
Pay-per- |Telephone support on a |United States 800-992-4777|For information, call |8 AM to 5 PM |
call* |per call basis |Canada 800-465-2222 |800-799-7765 |customer time zone,|
| | | |Monday - Friday |
----------+--------------------------+--------------------------+------------------------+-------------------+
CompuServe|Dedicated CompuServe |GO VISUAL, select |Free, CompuServe |24 hours/day |
Forum |forum for technical ques- |VisualAge for Smalltalk. |charges apply for non- | 7 days/week |
|tions. Interact with the |Sections include Visual- |IBM corporate account | |
|other VisualAge develop- |Age Bugs for bug reports | | |
|ers and the world-wide |and other general dis- | | |
|IBM community. Library of |cussion sections. | | |
|frequently asked | | | |
|questions and answers. | | | |
----------+--------------------------+--------------------------+------------------------+-------------------+
TalkLink |Dedicated TalkLink forum |VABUGS cforum for bug |Free, TalkLink charges |24 hours/day |
Forum |for technical questions. |reports; other discus- |apply | 7 days/week |
|Interact with the other |sion cforums are based | | |
|VisualAge developers and |on component. See the | | |
|the Worldwide IBM |forum header in VABUGS | | |
|community. Library of |for a complete list. | | |
|frequently asked |Call 800-547-1283 for | | |
|questions and answers. |more information. In | | |
| |Canada, call 800-465-7999,| | |
| |ext. 228. Outside of | | |
| |North America, call 404- | | |
| |IBM-LINK for more informa-| | |
| |tion. Information can also| | |
| |be received on the | | |
| |World-Wide Web at | | |
| |www.ibmlink.ibm.com | | |
----------+--------------------------+--------------------------+------------------------+-------------------+
Defect fax|Free for defect |Fax number, |Free, applies to |24 hours/day |
support* |submission for the |800-426-8602 |defects only | 7 days/week |
|product service life. | | | |
----------+--------------------------+--------------------------+------------------------+-------------------+
Internet |Defect submissions, fre- |World-Wide Web URL: |Free |24 hours/day |
Access |quently asked questions |ps.boulder.ibm.com | | 7 days/week |
|and answers, APAR data- |Select Electronic Service | | |
|base. |for AIX, OS/2 and DOS. | | |
| |Select Personal Services | | |
| |(OS/2, DOS). Select | | |
| |Electronic Services. | | |
| | | | |
| |Alternatively, you may | | |
| |anonymous FTP to | | |
| |ps.boulder.ibm.com and | | |
| |see the README_PS for | | |
| |instructions. | | |
----------+--------------------------+--------------------------+------------------------+-------------------+
IBM |Provides consultation in |800-547-1283 |For information, call |Negotiated with |
Consult |the areas of systems man- | |800-799-7765. |customer |
Line |agement and performance, | | | |
|evaluation of designs. | | | |
----------+--------------------------+--------------------------+------------------------+-------------------+
House |"On-site" assistance cus- |Contact your local IBM |For information, call |Negotiated with |
Calls |tomized to specfic needs. |branch office for |800-799-7765. |customer |
| |details. | | |
----------+--------------------------+--------------------------+------------------------+-------------------+
* See license information for further details.
[
VisualAge More Information |
VisualAge for Smalltalk
]