Creative Writer: GP Fault After Choosing Jokes with Dell 32K
PSS ID Number: Q108339
Article last modified on 10-24-1994
PSS database name: HOMEKIDS

1.00
WINDOWS

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The information in this article applies to:

 - Microsoft Creative Writer for Windows, version 1.0
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SYMPTOMS
========
If you save your document after you have selected jokes multiple times
(clicked the Jester in the Carpet Bag), you may receive a general
protection fault (GP fault). This may occur if you are using version 1.3
of the Dell 640 x 480 32,000-color video driver.
Microsoft is researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.

RESOLUTION
==========
To avoid this problem, do one of the following:
 - Use the Dell 640 x 480 16-color driver.
 - Use the Dell 640 x 480 256-color driver.
 - Use the Microsoft S3 driver, version 1.4.
 - Use a standard VGA video driver.
NOTE: Version 1.4 of this video driver does not include a 32,000-color
mode.
The Microsoft S3 v. 1.4 video driver is included in the Windows
Driver Library (WDL).

MORE INFORMATION
================
If you have a modem, you can obtain the WDL at no charge on CompuServe,
GEnie, Microsoft OnLine, and the Microsoft Download Service (MSDL).
However, note that standard connect-time fees and long-distance
telephone charges, if any, will still apply during downloading. When
you connect to any of these services, please read the WDL.TXT file
for downloading instructions and a complete list of devices supported
in the WDL.
The phone number for the MSDL is (206) 936-MSDL (6735). There is no
connect-time charge for using this service.
On CompuServe, the WDL is in the Microsoft Software Library, which can
be reached by typing "go msl" (without quotation marks) at the system
prompt. (To find WDL.TXT, search on S13354.)
On the GEnie and Microsoft OnLine systems, the WDL is in the Microsoft
Software Library. (To find WDL.TXT, search on S13354.)
If you do not have a modem, you can obtain an individual WDL driver on
disk by calling Microsoft Product Support Services at (206) 637-7098.
For more information on Dell video drivers, contact Dell Computer
Corporation's technical support department at (800) 624-9896.

KBCategory: kbvideo kbprb kbfile
KBSubcategory:
Additional reference words: 1.00 32K thousand screen display error gpf
kids win

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Copyright Microsoft Corporation 1994.