Knowledge Base |

# PC WRmt: Err Msg: Mail Remote Driver Not Compatible...

Article ID: 101367

Article Last Modified on 10/30/2006

APPLIES TO

- Microsoft Mail Remote 3.2

This article was previously published under Q101367

## SYMPTOMS

In version 3.2 of Microsoft Mail Remote for Windows, with the option Connect on Exit of Mail selected, the following incorrect error message may appear if you do not have mail to send in your Outbox when you exit:
This Microsoft Mail Remote driver is not compatible with your messaging system.
This message is incorrect and misleading.
If you have mail waiting in your Outbox, this error message does not appear.
This problem is also documented in the README.TXT file under section 2J. The README.TXT file is located on Disk 1.
NOTE: To find the Connect on Exis option, click Session Setup on the Mail menu. Then slect Connection Times.

## STATUS

Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail Remote for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

## MORE INFORMATION

If there is mail in the Outbox, the error message does not appear. Instead, this message appears:
There is unsent mail in your Outbox. Do you wish to send it?
If you select Yes, the connection occurs and mail exits. If you select No, Mail exits with no error message. This behavior is the same whether or not the Connect At Exit option has been selected.
If you are using the Microsoft Mail System Selector and have an active mail session in which you have selected the Connect On Exit Of Mail option, the selector appears to stop responding to mouse input after the incorrect error message appears. If you select OK with the keyboard (by pressing the ENTER key), the selector closes as it should.

Additional query words: 3.20 hang err msg errmsg alert

Keywords: KB101367