Encarta: encart94.exe GP Fault in dmcolor.drv or <epson>.drv
PSS ID Number: Q106617
Article last modified on 11-19-1993
PSS database name: MMTitles

1994

WINDOWS


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The information in this article applies to:

 - Microsoft Encarta, 1994 edition
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SYMPTOMS
========

You may encounter general protection (GP) faults if you run Encarta on
a system with a video card that uses a Cirrus/Logic chipset. These
problems occur if you are using a video mode of 256 colors or more.

If you print using 12-point Lucida Sans (the default font) to an Epson
or Panasonic 24-pin printer, you may receive the following error
message:

   Application Error
   ENCART94.EXE caused a General Protection Fault in module 
   EPSON24.DRV at xxxx:xxxx.

where xxxx:xxxx is the address of the memory conflict.

If you are running Windows in a large fonts video mode, you may receive the
following error message immediately after starting Encarta:

   Application Error
   ENCART94.EXE caused a General Protection Fault in module 
   DMCOLOR.DRV at xxxx:xxxx.

where xxxx:xxxx is the address of the memory conflict.

NOTE: These problems also occur in Bookshelf 1993 and Cinemania 1994,
but currently there are no corrections for those applications.

RESOLUTION
==========

There is a maintenance release of Encarta available that corrects this
problem. To obtain this release, Encarta version 1994 1.0a, contact
the Microsoft Sales Information Center at (800) 426-9400.

Additional reference words: 1994 multi media multimedia multi-media
gpf

Copyright Microsoft Corporation 1993.