PowerPoint: Setup Fails on Disk 6
PSS ID Number: Q103312
Article last modified on 09-15-1993
PSS database name: W_PowerPt

3.00

WINDOWS


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The information in this article applies to:

 - Microsoft PowerPoint for Windows, version 3.0
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SYMPTOMS
========

When you are installing PowerPoint, the Setup program may fail on Disk
6. You may receive "cannot write" or "cannot read" error messages, or
a general protection (GP) fault may occur. A variety of different
error messages have been reported.

Microsoft is researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION
==========

To avoid this problem, do the following:

 1. If a general protection (GP) fault has occurred, exit from Windows 
    and restart.

 2. Start the PowerPoint Setup program again.

 3. When the dialog box appears offering you the choice between a
    Complete Installation and a Custom Installation, choose Custom
    Installation.

 4. In the Custom Installation dialog box, clear the PowerPoint
    Viewer check box (the second-to-last item in the list). Leave all 
    the other check boxes selected, and choose Install Now.

The Setup program should run successfully. It will not ask you to
insert Disk 6. (The only file that is not installed when you install
PowerPoint using this method is PowerPoint Viewer.)

NOTE: PowerPoint Viewer is not necessary for the operation of
PowerPoint. It is a utility that you can use to run PowerPoint
presentations on computers that do not have the PowerPoint program
installed.

To install PowerPoint Viewer, do the following:

1. After Setup is complete, start File Manager.

2. Insert Disk 6 in your floppy disk drive. In File Manager, click the
   drive letter that contains the floppy disk.

3. One file, PPTVIEW.EXE, should be listed on the disk. Click this
   filename and choose Copy from the File menu.

4. In the To field of the Copy dialog box, enter the drive and
   directory name where you installed PowerPoint. For example:

      C:\POWERPNT

   Choose OK.

This copies the file to your PowerPoint directory. Because this file
is not compressed, you do not need to use the Setup program to install
the file for it to be usable.

To create an icon for PowerPoint Viewer, follow these steps:

1. Locate the Program Manager program group where you want the 
   PowerPoint Viewer icon to appear.

2. Size the File Manager window so that you can see the program
   group you have selected.

3. In File Manager, switch to the drive where you installed
   PowerPoint and locate the PowerPoint directory. Open it and locate
   PPTVIEW.EXE, the file you just copied.

4. Using your mouse, drag the file PPTVIEW.EXE out of the File Manager
   window until the file is over the program group where you want the 
   icon to appear. Release the mouse button.

Additional reference words: 3.00 power point powerpt crash hang lock
gpf gp fault gpfault err msg stops crashes freezes freeze hangs locks
up lock

Copyright Microsoft Corporation 1993.