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# Norton Antivirus Causes Windows 95 to Hang on Exit

Article ID: 121229

Article Last Modified on 11/15/2006

APPLIES TO

- Microsoft Windows 95

This article was previously published under Q121229

## SYMPTOMS

When you exit or shut down Windows 95, your computer stops responding (hangs).

## CAUSE

Norton Antivirus (NAVTSRW.EXE) from Norton Desktop for Windows 3.0 does not restore INT 21 when it is terminated. This causes Windows 95 to hang when you exit.

## WORKAROUND

At this time, the only workaround is to remove or remark out the NAVTSRW.EXE line in the WIN.INI file.
In the [Windows] section of the WIN.INI file, change

       Load=NAVTSRW.EXE

       to:

       ;Load=NAVTSRW.EXE

       or to:

       Load=

## MORE INFORMATION

Norton Desktop for Windows is manufactured by Symantec Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 3rdparty nav ndw

Keywords: KB121229