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# FAX: ErrMsg: Cannot Find or Open M:\FAX\*.ICX file

Article ID: 118994

Article Last Modified on 10/30/2006

APPLIES TO

- Microsoft Mail Gateway to Fax 3.0
- Microsoft Mail Gateway to Fax 3.0a

This article was previously published under Q118994

## SYMPTOMS

When an incoming fax image is received, the Microsoft Mail Gateway to FAX may generate the error message "Cannot find or open *.ICX" if you are using the spool printing option on a Novell Netware network. (The option sends the fax image to the printer on receipt. When it is on, the PROFILE.GLB file has the FAXIn Mode set to SPOOL orVIEW+SPOOL.)

## CAUSE

The FAX Gateway spawns the program MAKEDCX.EXE and generates the *.ICX file, which the PPB.EXE program uses to print the fax image. The error indicates that the MAKEDCX.EXE program is failing to create or open the *.ICX file because the network operating system is not finding the file.

## RESOLUTION

Use the Novell MAP ROOT command to define the Microsoft Mail database and executables drives and directories to be at the root level.

Additional query words: 3.00 3.00a Novell

Keywords: KB118994