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# PC Adm: Err Msg: Moving User 'UserName' Failed

Article ID: 113166

Article Last Modified on 10/30/2006

APPLIES TO

- Microsoft Mail for PC Networks 3.2

This article was previously published under Q113166

## SYMPTOMS

In version 3.2 of Microsoft Mail for PC Networks, the following error message may appear when you try to run the MOVEUSER.EXE utility to move a user from one postoffice to another.
Moving user '<UserName>' failed.

## CAUSE

One possible cause of this error is a missing or renamed Mail message file (MMF). The MOVEUSER utility extracts the location information for the placement of the MMF (either local or server). To successfully run MOVEUSER, the MMF must be defined with the location of "server."

## RESOLUTION

To resolve this problem, copy or restore the user's MMF to the MMF subdirectory of the Mail database.

## MORE INFORMATION

The MOVEUSER utility is provided with MVUSR.EXE on the Microsoft Download Center.
You can find MVUSR.EXE, a self-extracting file, on the following services:

- Microsoft's World Wide Web Site on the Internet

  On the www.microsoft.com home page, click the Support icon.
  Click Knowledge Base, and select the product.
  Enter kbfile MVUSR.EXE, and click GO!
  Open the article, and click the button to download the file.

- Internet (anonymous FTP)

  ftp ftp.microsoft.com
  Change to the Softlib/Mslfiles folder.
  Get MVUSR.EXE

- The Microsoft Network

  On the Edit menu, click Go To, and then click Other Location.
  Type `mssupport`.
  Double-click the MS Software Library icon.
  Find the appropriate product area.
  Locate and Download MVUSR.EXE.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Additional query words: 3.20 admin

Keywords: KB113166