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# FAX: FAXVIEW Incorrectly Displays Driver on Multiple Ports

Article ID: 119049

Article Last Modified on 10/30/2006

APPLIES TO

- Microsoft Mail Gateway to Fax 3.0

This article was previously published under Q119049

## SYMPTOMS

The Microsoft Mail Windows FAXVIEW.EXE incorrectly displays only one printer name for a printer driver installed on multiple ports.

## CAUSE

The cause of this problem is under investigation.

## RESOLUTION

Use a Windows application (instead of FAXVIEW.EXE) to view printer drivers installed on multiple ports.

### STEPS TO REPRODUCE CONDITION

1. Use the Windows Control Panel and install a Laserjet III printer on LPT1:.
2. Install another Laserjet III printer driver on LPT2:.*
3. Install another Laserjet III printer driver on FILE:.
4. Now view the installed printers in any Windows application by selecting File Menu, then Printer Setup. The dialog box correctly displays three drivers, one for each port (LPT1:, LPT2:, and FILE).
5. Now view the installed printers while in FAXVIEW.EXE. The dialog box incorrectly displays one printer driver as follows:

   HP Laserjet III, on FILE:, LPT1:, LPT2.

Note: The expected results are those found in step 4 above.

## STATUS

Microsoft has confirmed this to be a problem in the Microsoft Gateway to Fax, version 3.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.00

Keywords: KB119049