Knowledge Base |

# PC Forms: Routing Stopped by Client Without E-Form Software

Article ID: 111895

Article Last Modified on 10/30/2006

APPLIES TO

- Microsoft Exchange Electronic Forms Designer 5.0, when used with:
  - Microsoft Mail for PC Networks 3.0
  - Microsoft Mail for PC Networks 3.2

This article was previously published under Q111895

## SYMPTOMS

When you send a message using the Routing form included with Electronics Form Designer, the serialized routing of the file may not be completed. This occurs if one of the recipients in the Routing form is not an E-form client. This can include MS-DOS, Macintosh, and Windows clients that do not have the E-form software installed.

## CAUSE

In the Routing form message, the routing information is stored in an MEF package and can only be read and interpreted by an E-form client. Mail clients that do not have the E-form software installed receive a text-only version of the message and can not access the MEF package (MEFPKG.DAT). Since the next recipient in the routing list cannot be determined, the routing cycle is terminated.

## STATUS

Microsoft has confirmed this to be a problem in version 1.0 of Electronic Forms Designer. We are researching this problem and will post new information in the Microsoft Knowledge Base as it becomes available.

Additional query words: 1.00

Keywords: KB111895