No Sound in Animations in Bookshelf
PSS ID Number: Q104629
Article last modified on 09-28-1993
PSS database name: MMTitles

1991 1992 1993

WINDOWS


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The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1991, 1992, and 1993 editions
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SYMPTOMS
========

Narrated animations may play without sound if you are using a machine
with an NEC CD-ROM drive.

NEC CD-ROM drives can be configured for use with either SCSI1 or SCSI2
adapters. For Bookshelf to run correctly, this setting must be
correctly set on the CD-ROM drive. If it is not, problems with CD-ROM
applications may occur.

MORE INFORMATION
================

To confirm that the CD-ROM drive is not configured for the correct
SCSI adapter, perform the following steps:

1. From an MS-DOS prompt, change the drive to the CD-ROM.

2. Using the MS-DOS DIR command, obtain a directory listing of the drive 
   and note the files and directories listed in the root directory.

3. Change the directory to one of the subdirectories on the CD-ROM.
   Obtain another directory listing. If the CD-ROM is not configured
   correctly, the directory listing will show the root directory and
   not the contents of the subdirectory.

Consult your CD-ROM drive's installation or user's guide for more
information about configuring for use with SCSI1 or SCSI2 adapters. If
your CD-ROM drive came with the Multimedia Upgrade Kit, contact NEC or
Media Vision:

 - NEC Technologies Inc.         (800) 832-4636  general information
 - NEC Technologies Inc.         (708) 860-9500  general information
 - NEC Technologies Inc.         (800) 388-8888  service and support

 - Media Vision                  (510) 770-9905  general information

Additional reference words: 1992 1993 multi media multimedia
multi-media stop error stops stopped hang hung narration narrated
spoken sections voice hear

Copyright Microsoft Corporation 1993.