MCI: First Contact Form for MCI Gateway
  
PSS ID Number: Q114402
Article last modified on 09-19-1995
 
2.10b
 
MS-DOS
 

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The information in this article applies to:
 
 - Microsoft Mail Gateway to MCI, version 2.1b
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Please use the checklist in this article to collect information about your
system before calling Microsoft Product Support Services. You will be able
to work more effectively with a Microsoft Support Engineer if all the
information needed to trace and solve your problem is available. Include
any troubleshooting steps you have taken in an effort to resolve the
problem. Please be as complete and specific as possible when you fill out
this form.
 
There are ten articles of this type--one for each gateway product. Each
is different, so find the one suited to your case by searching these
keywords (without the spaces):
 
    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c            c o n n f c c
 
               MICROSOFT MCI GATEWAY PROBLEM REPORT FORM
 
Gateway version: ______________
 
Network: ______________  Version: ______________
 
MICROSOFT MAIL           Postoffice version: ____________________
 
                               Network name: ____________________
 
                            Postoffice name: ____________________
 
What type of machine (286, 386, etc.) is MCI host running on? ___________
 
What type of modem? __________________
 
What script are you using? ______________________________
 
Are you using the XPC driver?   YES/NO
 
What phone number is the MCI Gateway dialing? __________________
 
Has this worked before?   YES/NO
 
If yes, when did it quit working? ___________________
 
Is problem seen on foreign mail system?    YES/NO
 
Is problem seen on local (MS Mail) system?   YES/NO
 
Is this local to one user, or is it global? __________________
 
Intermittent or consistently reproducible? ___________________
 
Can mail be sent from foreign mail system to MS Mail?   YES/NO
 
Can mail be sent from MS Mail to foreign mail system?   YES/NO
 
List any error messages
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Describe the problem
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Additional reference words: mcifcc
KBCategory: kb3rdparty
KBSubcategory: MailGWMCI
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Copyright Microsoft Corporation 1995.
