Help Displays "This Resource Cannot Be Displayed" Message
PSS ID Number: Q112735
Article last modified on 10-13-1994
PSS database name: WORD6

6.00 6.00a
WINDOWS

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The information in this article applies to:

- Microsoft Word for Windows, versions 6.0, 6.0a
- Microsoft Windows operating system version 3.1
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SYMPTOMS
========
In place of certain Help elements, Word or WordBasic Help displays the
message "This resource cannot be displayed" in certain Help windows. (These
are not error messages that appear in normal dialog boxes.)

CAUSE
=====
The Help support files SHARERES.DLL and WORDRES.DLL may be improperly
installed.

 - SHARERES.DLL must be installed in the SYSTEM subdirectory of the Windows
   program directory.

 - WORDRES.DLL must be installed in one of the directories specified in the
   PATH= line of the [MS SHARERES] section of the WIN.INI file.

There should be only one copy of SHARERES.DLL and WORDRES.DLL on your
computer. You should delete outdated versions of these files.

RESOLUTION
==========
Check the [MS SHARERES] section of the WIN.INI file, and be sure a line
points to the location of the SHARERES.DLL and WORDRES.DLL files. For
example:

   [MS SHARERES]
   PATH=C:\WINDOWS\SYSTEM

REFERENCES
==========
WDREADME.HLP file, Word for Windows Product Update, If Help displays "This
resource cannot be displayed" message

KBCategory: kbsetup
KBSubcategory:
Additional reference words: 6.00 6.00a  error winword display

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Copyright Microsoft Corporation 1994.