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# Windows NT Err Msg: MSWORD/PP3 Caused Segment Load Failure...

Article ID: 103234

Article Last Modified on 11/1/2006

APPLIES TO

- Microsoft Windows NT Advanced Server 3.1
- Microsoft Windows NT Workstation 3.1
- Microsoft Windows NT Advanced Server 3.1

This article was previously published under Q103234

## SYMPTOMS

You may receive the following error message when running Microsoft Word for Windows 2.0 or PowerPoint for Windows 3.0:
MSWORD caused a segment load failure in module OLESVR.DLL

       -or-

PP3 caused a segment load failure in module OLESVR.DLL

## CAUSE

This error is caused by a damaged or corrupt OLESVR.DLL located in the %SYSTEMROOT%\SYSTEM32 directory, where SYSTEMROOT is the directory that contains your Windows NT system files.

## RESOLUTION

To correct this problem, rename OLESVR.DLL in the %SYSTEMROOT%\SYSTEM32 directory and expand the original file from the compact disc (CD) by doing the following:

1. At the command prompt, change to the CD-ROM drive.
2. Change to the I386 directory.
3. Type

   expand olesvr.dl_ %systemroot%\system32\olesvr.dll

To expand from the floppy disks:

1. Insert disk 22 in the disk drive.
2. At the command prompt change to the appropriate drive.
3. Type

   expand olesvr.dl_ %systemroot%\system32\olesvr.dll

Additional query words: prodnt PowerPoint Winword cdg power point macppt winppt

Keywords: kbinterop KB103234