Microsoft Support Network: Priority Support for U.S. & Canada
PSS ID Number: Q104266
Article last modified on 10-01-1993
PSS database name: PSS






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Microsoft Support Network: Priority Support for United States
and Canada (October 1, 1993)
=============================================================

Priority Support puts customers in touch with Microsoft Support
whenever they need it, 24 hours a day, 7 days a week. Whether the
focus is on information systems management, development, help desk or
general usage, Priority Support offers a range of options designed to
meet those needs. Priority Support customers also can access a broad
range of around-the-clock electronic information services.

Priority Support offers:

 - Choices. You can choose either annual or per-incident support.
   Annual support is ideal for customers desiring an ongoing relationship
   with Microsoft support; customers preferring incremental, individually
   accessed support can choose from a variety of per- incident options.
   Three separate options are available, based on how the customer is
   using Microsoft products: Priority Comprehensive, Priority Development
   with Desktop, and Priority Desktop.

 - 24-hours a day, 7 days a week. Helping to ensure key issues are
   addressed in a timely manner, Microsoft support is available anytime
   of the day or night.

 - Toll-free telephone access. Priority Support provides unlimited
   telephone access through an 800 number for all Priority Support annual
   customers and for customers accessing Priority Support with a credit
   card.

 - Prompt issue management. Priority Support offers an issue-management
   process in which all appropriate Microsoft resources are applied to
   resolve customer issues promptly and to the customer's satisfaction.

 - Access by phone or electronically. Customers can access Priority
   Support 24 hours a day, 7 days a week, either through an 800 number or
   with Microsoft OnLine software for the Microsoft Windows operating
   system. The latter option provides quick and confidential electronic
   communications with Microsoft support engineers, including the ability
   to send and retrieve information. NOTE: Microsoft OnLine is not
   available for Priority Desktop.

 - Pricing. Pricing varies according to the option chosen:

   a. Priority Comprehensive support for users of Microsoft's Advanced
      Systems products and all other Microsoft products is priced as
      follows:

      - Annual subscription for $7,500
      - 10-pack of incidents for $995
      - $150 per incident. Either call (800) 936-5900 and use your
        credit card or call (900) 555-2100.

   b. Priority Development with Desktop for development issues, desktop
      applications, and personal operating systems is priced as follows:

      - Annual subscription for $1,495
      - 10 Pack of incidents at $750
      - 900 number, (900) 555-2300, $2.00/minute, $95 cap per incident
      - Credit card, (800) 936-5800, $95 per incident

   c. Priority Desktop for users of desktop applications and personal
      operating systems is priced as follows:

      - Annual subscription for $195
      - 900 number, (900) 555-2000, $2.00/minute, $25 cap per incident
      - Credit card, (800) 936-5700, $25 per incident

 - Canadian Pricing and Service Information. Call (800) 668-7975 for
   information on pricing and services offered in Canada.    

Copyright Microsoft Corporation 1993.