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# Policy about helping a user with a forgotten password for Money files

Article ID: 121220

Article Last Modified on 8/1/2007

APPLIES TO

- Microsoft Money Plus Deluxe
- Microsoft Money Plus Home & Business
- Microsoft Money Plus Premium
- Microsoft Money 2007 Deluxe
- Microsoft Money 2007 Home & Business
- Microsoft Money 2007 Premium
- Microsoft Money 2006 Deluxe
- Microsoft Money 2006 Premium
- Microsoft Money 2006 Small Business
- Microsoft Money 2006 Standard
- Microsoft Money 2005 Deluxe Edition
- Microsoft Money 2005 Premium Edition
- Microsoft Money 2005 Small Business Edition
- Microsoft Money 2005 Standard Edition
- Microsoft Money 2004 Deluxe Edition
- Microsoft Money 2004 Premium Edition
- Microsoft Money 2004 Small Business Edition
- Microsoft Money 2004 Standard Edition
- Microsoft Money 2003 Deluxe Edition
- Microsoft Money 2002 Deluxe Edition
- Microsoft Money 2001 Standard Edition
- Microsoft Money 2000 Standard Edition
- Microsoft Money 2000 Business & Personal Edition
- Microsoft Money 99 Standard Edition
- Microsoft Money 98 Standard Edition
- Microsoft Money 98 Deluxe Edition
- Microsoft Money 98 Financial Suite Edition
- Microsoft Money 97 Standard Edition

This article was previously published under Q121220

## SUMMARY

The following is our policy about assisting customers with their forgotten passwords for their Microsoft Money files:

Microsoft cannot help users in opening files that have been protected with a password. There are legal risks associated with doing this. We do not have the resources available to thoroughly investigate such requests to guarantee that there are no misrepresentations nor disputes of ownership of files. Software and consultants are available to help users to legitimately regain access to files they have protected with a password.

## MORE INFORMATION

There are third-party software programs that can help users regain access to password-protected files for some programs.

Additional query words: w_money forget lost unknown wrong money97 money98 money99 money2000 planet money2001 money2002 money2003 security passwords forgot money2006

Keywords: kbsecurity kb3rdparty kbinfo kbpolicy KB121220