Troubleshooting the Windows Printing System
  
PSS ID Number: Q100181
Article last modified on 09-09-1996
 
1.00
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Windows Printing System version 1.0
 - Microsoft Windows operating system versions 3.1, 3.11
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SUMMARY
=======
 
Treat the Windows Printing System (WPS) software as you do any other
Windows printer driver when you are troubleshooting a problem. First
make sure that the printer functions correctly with the appropriate
Windows Hewlett-Packard (HP) LaserJet driver without the WPS cartridge
installed. Also, make sure that the cartridge is installed in one of
the supported HP LaserJet printers. (The cartridge is not supported on
any printer not manufactured by Hewlett-Packard).
 
MORE INFORMATION
================
 
First check to make sure the WPS cartridge is installed correctly by
using the following procedure:
 
1. Make sure that the cartridge is properly inserted in the printer's
   left-most slot.
 
2. Take the printer offline.
 
3. Choose one of the following key combinations for the proper model
   printer:
 
   Printer Model                         Front Panel Key Combination
   -------------                         ---------------------------
 
   IIP IIIP IIP+                               MENU +
   II III IID IIID                             CONTINUE MENU
 
4. Press the appropriate front panel keys briefly, then wait 10
   seconds.
 
If the printer front panel displays "WPS 1.00 READY," the cartridge is
correctly installed and should function correctly. If any other
message appears, such as "Copies ####" or "00 READY," turn off the
printer, reinsert the cartridge in left-most slot, and repeat the
above procedure. If the printer panel continues to display an improper
message, the WPS cartridge is probably defective.
 
If the cartridge is installed properly, start Windows in standard mode
and try to print a test page with the following steps:
 
1. In Control Panel, choose the Printers icon.
 
2. In the Printers dialog box, make sure that WPS is selected.
 
3. Choose the Setup button.
 
4. In the Setup dialog box, choose the Test Printer button.
 
If this is unsuccessful, you should clean boot the computer and try
the test page again.
 
For more information, refer to "Streamline the CONFIG.SYS and
AUTOEXEC.BAT files" section on page 99 of the "Windows Getting
Started" manual, or query on the following words in the Microsoft
Knowledge Base:
 
   clean and boot and windows  3.1
 
If the problem still exists, continue with the following steps:
 
 - Check the [386Enh] section of the SYSTEM.INI file for third-party
   virtual device drivers.
 
 - In the [386Enh] section of the SYSTEM.INI file, comment out
   DEVICE=VCD.386 and DEVICE=WPSLJVPD.386 by adding a semicolon to the
   beginning of each line, and add the line DEVICE=*VCD to the [386Enh]
   section.
 
 - Comment out the Load= and Run= lines in the WIN.INI file if they
   contain anything.
 
 - In the WPS.INI, set BIDI= from 1 to 0. This may allow the system to
   work without bidirectional communications.
 
The WPS is not supported while using any type of electronic switching
device. Always remove any switching device when testing the WPS to
ensure the integrity of the data being sent to the printer.
Bidirectional communications may be lost if a switch is used.
 
For more information about the Windows Printing System, query on the
following word in the Microsoft Knowledge Base:
 
   WPS
 
KBCategory: kbprint
KBSubCategory:
Additional reference words: wps 3.10 windrvr 3.11 tshoot
 
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Copyright Microsoft Corporation 1996.