Microsoft Support Network: Standard Support for U.S. & Canada
PSS ID Number: Q104271
Article last modified on 10-01-1993
PSS database name: PSS






This is one of several articles that describe the Microsoft Support
Network (MSN). To find the other articles about MSN, query on the
following word in the Microsoft Knowledge Base:

   MSN

Microsoft Support Network: Standard Support for United States
and Canada (October 1, 1993)
===============================================================

Standard Support is Microsoft's base level of technical support,
designed to provide high-quality, responsive support to help customers
become productive with Microsoft's desktop applications, personal
operating systems, and development products. Standard Support
customers can also access a broad range of around-the-clock electronic
information services.

Standard Support includes the following:

 - Technical support for all issues related to a product. (It is not
   limited to setup and installation information.)

 - Unlimited no-charge support for Microsoft's desktop applications
   (Microsoft FoxPro, Microsoft Access, Microsoft Office, and other
   applications for the Microsoft Windows and Macintosh operating
   systems).

 - 90-day no-charge support for Microsoft personal operating systems
   and development tools. The 90-day no-charge support period begins with
   your first call to Microsoft Product Support Services.

NOTES
-----

There is no charge for Standard Support; however, toll telephone
charges do apply.

Standard Support is accessed through a toll telephone line and is
available 6 A.M. to 6 P.M., Pacific time, Monday through Friday,
excluding holidays.

In Canada, hours of operation are 8 A.M. to 8 P.M. Eastern time,
Mounday through Friday, excluding holidays. Call (905) 568-3503.

Original equipment manufacturers (OEMs) continue to be the source
of technical support for OEM-licensed versions of Microsoft software.

Copyright Microsoft Corporation 1993.