Knowledge Base |

# Remote Access Error 1055: The Service Database Is Locked

Article ID: 103126

Article Last Modified on 11/1/2006

APPLIES TO

- Microsoft Windows NT Advanced Server 3.1
- Microsoft Windows NT Advanced Server 3.1
- Microsoft Windows NT Workstation 3.1

This article was previously published under Q103126

## SUMMARY

You cannot start Remote Access Phone Book with the Network Control Panel RAS configuration screen open if you have the RAS Server service running. Doing so results in a popup error message:
Cannot Start RAS Manager. Error 1055: The service database is locked.
Go to Control Panel and start the Network application. Select RAS from the installed software box and choose Configure. If you start RAS Phone Book in this state, you receive the above error.
When you initially start RAS Phone Book, you are actually starting the Remote Access Connection Manager service. If you go to a command prompt and type "net start" (without the quotation marks) with RAS running, you see this service. The error is actually caused because this service is unable to read the Registry while it is in use by the Network application. In addition, if you edit a RAS entry in Control Panel, you must close the Network application out before starting RAS Phone.
This error is not found in the normal RAS Phone help error list.

Additional query words: prodnt NCPA

Keywords: KB103126