## Component Not Removed During 4.2 PowerMac Maintenance Setup

Q125187

The information in this article applies to:

- Microsoft Office for the Power Macintosh, version 4.2

## SYMPTOMS

When you run Microsoft Office for the Power Macintosh Setup in maintenance mode, and you choose to remove components, some of the components that you choose to remove are not removed from your hard disk drive.

## CAUSE

This behavior occurs when you install the Microsoft Office for the Power Macintosh upgrade without first removing the Microsoft Office for the Macintosh files.
When you install Microsoft Office for the Macintosh, a counter is incremented for each component that you choose to install. If you install Microsoft Office for the Power Macintosh, without removing the Microsoft Office for the Macintosh files first, the counter for each component that you install is incremented again. When you run the Microsoft Office Setup program in maintenance mode, and you choose to remove a component, the component is only removed if the counter for that component is one. If the counter for that component is greater than one, the counter decrements by one, and the component is not removed.
This means that if you install the Microsoft Office for the Power Macintosh Upgrade package, without removing the Microsoft Office for the Macintosh files first, when you run the Microsoft Office Setup program again in maintenance mode, and you choose to remove a component, that component may not be removed.

## WORKAROUNDS

To avoid these problems, do the following to install Microsoft Office for the Power Macintosh when Microsoft Office for the Macintosh is installed on your computer:

1. Run the Microsoft Office Setup program in maintenance mode. Choose the Remove All button.
2. Insert the Microsoft Office for the Power Macintosh Installation Disk 1 in your floppy disk drive. Run Setup from Installation Disk 1.
3. Choose the installation type that you want to use. Continue with the Setup program.

NOTE: Not all of the Microsoft Office for the Power Macintosh disks will be requested during Setup. The Microsoft Office for the Power Macintosh upgrade package ships with eleven disks: Install Disk 1, and Install Disks 30-40. The upgrade package compliments the 68K version of Microsoft Office version 4.2, which was shipped with 29 disks.

## MORE INFORMATION

The above information about installing Microsoft Office for the Power Macintosh upgrade if Microsoft Office for the Macintosh is installed on your computer is documented in the "Readme Before Installing" file on the Microsoft Office for the Power Macintosh Install Disk 1. However, this information is not contained in the Cover letter that is shipped in the Microsoft Office for the Power Macintosh upgrade package.

Additional query words: 4.20 ppc error delete

Keywords : kbsetup
Issue type :
Technology :

Last Reviewed: November 3, 2000 © 2001 Microsoft Corporation. All rights reserved. Terms of Use.