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# PC WRmt: Err Msg: MAILSPL Caused a GP-Fault in MSRMT.DLL

Article ID: 119427

Article Last Modified on 10/30/2006

APPLIES TO

- Microsoft Mail Remote 3.2

This article was previously published under Q119427

## SYMPTOMS

When you launch version 3.2 of Microsoft Mail Remote for Windows, a network disconnect icon may be displayed at the bottom right corner of the message view center. When you try to send a message by choosing View, Connect Now, the following error message may be displayed:
MAILSPL--An error has occurred in your application
When you choose Close, the following error messages may be displayed:
MAILSPL caused a General Protection Fault in module MSRMT.DLL
MSMAIL caused a General Protection Fault in module USER.EXE

## CAUSE

This may be caused by a missing OUTBOX.MBG and possibly a missing OUTBOX.KEY.

## RESOLUTION

Create a new OUTBOX.MBG file in the C:\WINDOWS\MSMAIL\MSRMT\MBG subdirectory and an OUTBOX.KEY file in the C:\WINDOWS\MSMAIL\MSRMT\KEY subdirectory.

### To Create a New OUTBOX.KEY File

c:\windows\msmail\msrmt\key>debug outbox.key
File not found
-rcx
CX 0000
:230
-f100,32f,0
-w
-q

### To Create a New OUTBOX.MBG File

c:\windows\msmail\msrmt\mbg> type nul > outbox.mbg

Additional query words: 3.20 gpf

Keywords: KB119427