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# Multimedia Works Cannot Run Help While Encarta Help Runs

Article ID: 106619

Article Last Modified on 1/18/2007

APPLIES TO

- Microsoft Encarta Encylopedia 1994 Edition
- Microsoft Works 3.0 Multimedia Edition

This article was previously published under Q106619

## SYMPTOMS

If you try to start Help from Multimedia Works while Encarta Help is already running, you may receive the following error message:
Microsoft Works Cannot Run Help
You also may receive a Segment Load Failure error in Mviewer2.exe if you close Encarta Help with the wrong CD-ROM is in the drive.

## CAUSE

This problem occurs because Encarta and Works are both trying to run Viewer from the CD-ROM.

## RESOLUTION

Microsoft has confirmed this to be a problem in Encarta 1994, version 1.0. These problems are corrected in the Encarta 1994 maintenance release, version 1.0a.
To obtain this release, contact the Microsoft Sales Information Center at (800) 426-9400. In the maintenance release, Encarta runs Viewer from the hard drive. This allows Works and Encarta to each run different instances of Viewer.

Additional query words: w_works c-d compact disc disk conflict

Keywords: KB106619