## "System Error" Running Word Help on DEC Pathworks Network

Q112380

The information in this article applies to:

- Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

## SYMPTOMS

When you select a Word for Windows Help topic, the following network error message may occur:

> System error. Network error on drive ?

After this error occurs, your computer may hang (stop responding), and you may need to restart (reboot) it.

## CAUSE

This error occurs when you are running Word at a DEC Pathworks network workstation from a VAX/VMS server if Word searches for SHARERES.DLL and WORDRES.DLL on a logical network drive. When you start Word Help, Word looks for the SHARERES.DLL and the WORDRES.DLL files: first in the root directory of the server, then in the MSOFFICE directory, then in the directories in your MS-DOS PATH statement. If your PATH statement contains a logical network drive, Word searches it and the above error occurs.
This problem does not occur when you run Word over other networks.

## STATUS

We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

## WORKAROUND

Method 1: Multiple attemps to Cancel (rather than Retry) may allow you to continue and Help to resume.
Method 2:

> Verify that path in the [MS Shareres] section of the the WIN.INI reads as follows:

> > [MS Shareres]
> > path = x:\

> where x is the net drive letter.

Method 3:

> Copy the SHARERES.DLL and WORDRES.DLL files from the MSOFFICE\SYSTEM subdirectory to the root directory of the server so Word can find the file without searching your path.

Additional query words: 6.0 online winword word6

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Last Reviewed: November 4, 2000 © 2001 Microsoft Corporation. All rights reserved. Terms of Use.