Second Monitor Unexpectedly Highlights in Striped Pattern
  
PSS ID Number: Q117470
Article last modified on 03-07-1997
 

 

 

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4.00 5.00 5.10
MACINTOSH
kbhw
 
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The information in this article applies to:
 
 - Microsoft Word for the Macintosh, versions 4.0, 5.0, 5.1
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SYMPTOM
=======
 
Scrolling in Word causes text on a secondary monitor to unexpectedly
highlight in a striped pattern, with alternating lines of text highlighted.
 
CAUSE
=====
 
The problem appears to be caused by Word. The problem has been duplicated
and reported on configurations that include onboard video, one color
monitor, and one monochrome monitor. In all cases, the problem occurred on
the secondary monitor, the one without the menu bar.
 
STATUS
======
 
Microsoft is researching this problem, and we will post new information
here in the Microsoft Knowledge Base as it becomes available.
 
WORKAROUND
==========
 
You may be able to work around the problem by positioning the Word window
so that it slightly overlaps the primary monitor.
 
MORE INFORMATION
================
 
This problem has been duplicated by Microsoft and reported by a limited
number of customers. Specifically, the problem has been duplicated on:
 
 - A Quadra 950 with an Apple 13-inch color monitor and an Apple monochrome
   12-inch monitor
 
 - A PowerBook 180 with an Apple 13-inch color monitor
 
In addition, customers have reported the problem in the following
configurations:
 
 - A Quadra 800 or Centris 650 with an Apple 16-inch monitor and the A4
   Apple 19-inch monitor
 
 - Quadra 800 with an Apple 13-inch color and Apple Portrait Monitor
 
 - Quadra 800 with a 16-inch color monitor running off a Radius Precision
   color card and a Radius TPD 21-inch gray scale monitor
 
KBCategory: kbhw
KBSubcategory:
Additional reference words: stripe striped select selection arrow up
macword5 down display 4.00 5.00 5.10  macword
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Copyright Microsoft Corporation 1997.