Money Cannot Access Modem Using TURBOCOM.DRV Driver
  
PSS ID Number: Q117331
Article last modified on 12-12-1997
 
3.00 3.00a
 
WINDOWS
 

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3.00 3.00a
WINDOWS
kbprint
 
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The information in this article applies to:
 
 - Microsoft Money versions 3.0, 3.0a
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SYMPTOMS
========
 
Using TURBOCOM.DRV in place of COMM.DRV causes Money to return the
following error message:
 
   Your modem is turned off, improperly configured, or in use by
   another application. Press F1 for more information.
 
NOTE: Street Smart, the investment tracking program from Charles
Schwab, loads the TURBOCOM.DRV driver by default. It is possible to
run a custom installation of Street Smart and cancel the selection of
TURBOCOM.DRV to prevent it from loading.
 
RESOLUTION
==========
 
To uninstall TURBOCOM.DRV loaded by Street Smart:
 
1. Insert Disk 1 of Street Smart.
 
2. From the File menu in Program Manager, choose Run.
 
3. In the Command Line box, type the following, where <drive> is the
   name of the floppy disk drive containing Disk 1:
 
      <drive>:\setup
 
4. Choose the Custom Install option.
 
5. Check the Uninstall TURBOCOM.DRV option. Choose OK.
 
6. Street Smart will remove the TURBOCOM.DRV driver entries from your
   SYSTEM.INI and your CONFIG.SYS file.
 
MORE INFORMATION
================
 
To cancel (disable) TURBOCOM.DRV and use the Windows COMM.DRV driver
instead:
 
1. Open the SYSTEM.INI file in a text editor such as Notepad.
 
2. Disable the TURBOCOM.DRV driver in the [BOOT] section by adding a
   semicolon (;) to the line that reads
 
     COMM.DRV=TURBOCOM.DRV
 
   so it reads:
 
     ;COMM.DRV=TURBOCOM.DRV
 
3. To re-enable the Windows COMM.DRV driver in the [BOOT] section,
   remove the semicolon from the line that reads
 
    ;COMM.DRV=COMM.DRV
 
   so it reads:
 
     COMM.DRV=COMM.DRV
 
4. Disable the two TURBOCOM.DRV virtual drivers in the [386Enh] section.
To
   disable the drivers, change the following lines
 
     Device=TurboVcd.386
     Device=TurboBuf.386
 
   so they read:
 
     ;Device=TurboVcd.386
     ;Device=TurboBuf.386
 
5. Re-enable the Windows default virtual communications drivers in
   the [386Enh] section. To enable the drivers, make changes to the
   following two lines:
 
     ;Device=*VCD
     ;Device=*combuff
 
   so they read:
 
     Device=*VCD
     Device=*combuff
 
6. Open the CONFIG.SYS file in a text editor such as Notepad.
 
7. Change the following line from:
 
   Device=C:\TURBOCOM.SYS
 
   To the following:
 
   Rem Device=C:\TURBOCOM.SYS
 
8. Save the changes, exit Windows, and restart your computer.
 
For more information about Street Smart, contact Charles Schwab at (800)
334-4455.
 
KBCategory: kbsetup
KBSubcategory: kbonline
 
Additional query words: 3.00
 
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Keywords          : kbonline 
Version           : 3.00 3.00a
Platform          : WINDOWS
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Copyright Microsoft Corporation 1997.