## Some Objects Don't Print with HPPCL5E.DRV on LaserJet 4

Q110071

The information in this article applies to:

- Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

## SYMPTOMS

When you print to a Hewlett-Packard (HP) LaserJet Series 4 printer, some objects (including drawing-layer objects, objects inserted as icons, and colored text) may not be printed.

## CAUSE

This problem occurs if the version of the HPPCL5E.DRV printer driver is 31.v1.20 or earlier and the Graphics Mode option is set to Raster.

## RESOLUTION

To correct this problem, upgrade the HPPCL5E.DRV printer driver to version 31.v1.26 or later, and set the Graphics Mode option to HP-GL/2. To obtain an updated HP LaserJet 4/4M driver, contact the Hewlett-Packard Fulfillment Center at (303) 353-7650 or Hewlett-Packard Technical Support at (208) 323- 2551.
After you install the driver, set the Graphics Mode option to HP-GL/2 by choosing Print from the File menu, choosing the Options button, and then choosing Options again. In the Graphics Mode box, select HP-GL/2, and then choose OK.

## MORE INFORMATION

The HPPCL5E.DRV printer driver is manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 6.0 hewlett packard laser jet IV word6 winword

Keywords : kbprint
Issue type :
Technology :

Last Reviewed: November 4, 2000 © 2001 Microsoft Corporation. All rights reserved. Terms of Use.