CD Sampler: System Hangs If CD Is Removed During Demo
  
PSS ID Number: Q115817
Article last modified on 12-16-1994
 
1994
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Home CD Sampler, Spring 1994
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SYMPTOMS
========
 
Your system may hang if you remove the Home CD Sampler disc from your CD-
ROM drive after the Main Menu appears. If your system hangs, replacing
the CD will not correct the problem. Also, if you try to restart your
machine by pressing CTRL+ALT+DEL, you may find that your computer no longer
recognizes the CD-ROM drive.
 
Microsoft is researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.
 
RESOLUTION
==========
 
If your system hangs when you remove the Home CD Sampler disc, you must
turn off your computer, and then turn it back on. Simply replacing the CD
or pressing CTRL+ALT+DEL will not work.
 
To avoid this problem, do not remove the Home CD Sampler disc while the
program is running. It is never a good idea to remove any disk or CD
while your computer is reading it.
 
KBCategory: kbusage kbprb kbmm
KBSubcategory:
 
Additional reference words: 1994 multi media multimedia multi-media
power down shutdown lock up crash disk disc cd-rom
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Copyright Microsoft Corporation 1994.