# Microsoft Knowledge Base

## WPS: Printing Problem After Installing HP Deskjet 560c Driver

Last reviewed: September 16, 1996 Article ID: Q125190
The information in this article applies to:

- Microsoft Windows Printing System version 1.0

## SYMPTOMS

If you have the Hewlett-Packard Deskjet 560c, version 4.0 or 5.0, printer driverloaded on your computer, you may receive no output or garbled output when you print using the Windows Printing System.

## CAUSE

The Hewlett-Packard Deskjet 560c printer driver Setup overwrites a line in the WIN.INI file that is needed by the Windows Printing System.

## RESOLUTION

Edit the WIN.INI file. Locate the [spooler] section of the file and change the line that reads

       QP.LPTx = HPVQPR.DLL

to:

       QP.LPTx = WPSLJQP.DLL

NOTE: Making this change will let you print with the Windows Printing System, but you will not be able to print using the Deskjet 560c manually. To print using the Deskjet 560c manually, change the WIN.INI file back to its original setting, or revert to a previous version of the Deskjet printer driver.

## MORE INFORMATION

The HP 560c version 5.0 driver, creates the following entry in the [spooler] section of the WIN.INI. The same resolution as above applies.

       [spooler]
       QP.LPTx=HPVUI.DLL

> KBCategory: kbprint
> KBSubCategory:
> Additional reference words: 1.00
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Last reviewed: September 16, 1996
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