WinWord Uses Wrong Page Size Setting with Windows NT
PSS ID Number: Q103662
Article last modified on 02-03-1994

2.00 2.00a 2.00a-CD 2.00b 2.00c

WINDOWS


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The information in this article applies to:

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b,
   2.0c
 - Microsoft Windows NT operating system version 3.1
 - Microsoft Windows NT Advanced Server version 3.1
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SYMPTOMS
========

If two or more forms (custom page sizes) under Windows NT have the
same paper size, Word for Windows can only use one of them.

For example, if you create a form named "Letterhead" with a page size
of 8.5-by-11 inches (which is the same dimension as the standard
Letter page size in the U.S. version), Word includes this form on the
Page Size list in the Format Page Setup dialog box. If you select
Letterhead from the Page Size list, choose OK, then reopen the Page
Setup dialog box, Word changes the Page Size setting to Letter. Word
selects the first item on the Page Size list that matches the
specified dimensions.

CAUSE
=====

A Word document retains information about page size based on the form
size, not its name. Word uses the first selection on the Page Size
list that matches the specified dimensions, which means that Word may
not select the correct form when more than one has the same
dimensions.

Word includes the custom forms you define in Windows NT in the Page
Size list box in the Format Page Setup dialog box.

STATUS
======

We are researching this problem and will post new information here in
the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION
================

In Windows NT, the administrator can define forms in addition to the
standard forms supported by the printer (such as Letter, Legal or
Envelope #10). These forms are defined by any name and any size.
Windows NT also allows more than one form to be defined as the same
size. When the Windows printer driver reports the paper sizes to Word,
Word includes the custom-defined forms in the Paper Size list.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c w4wlayout
wrong page setting selection

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Copyright Microsoft Corporation 1994.
