PPT4: PP4BOOT Caused a GP Fault in KRNL386.EXE
  
PSS ID Number: Q119274
Article last modified on 05-16-1998
 
windows:4.0,4.0a,4.0c
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft PowerPoint for Windows, versions 4.0, 4.0a, 4.0c
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SYMPTOMS
========
 
When you run PowerPoint for Windows while using PC Tools version
1.x, or Norton Desktop for Windows as the Windows shell, you may get
the following error message:
 
   PPT4BOOT caused a General Protection Fault in Module
   KRNL386.EXE at xxxx:xxxx.
 
RESOLUTION
==========
 
If you receive this general protection (GP) fault message, try the
following:
 
1. Copy the SYSTEM.INI file (in your Windows directory) to a backup disk,
   and rename the file on the backup disk to SYSTEM.OLD. The following
   instructions involve editing your SYSTEM.INI file. SYSTEM.OLD is your
   backup file in case you make a mistake editing your SYSTEM.INI file.
 
2. Open SYSTEM.INI in a text editor such as Notepad.
 
3. Find the line in SYSTEM.INI that begins:
 
      Shell=
 
4. Comment this line by placing a semicolon (;) at the beginning of the
   line, as follows:
 
      ;Shell=
 
5. Add the following line immediately beneath the ";Shell=" line:
 
      Shell=PROGMAN.EXE
 
6. Save your SYSTEM.INI file.
 
7. If you are running any anti-virus software in your AUTOEXEC.BAT file,
   disable it by doing the following.
 
   If you have MS-DOS 6.2 or later:
 
   a. Restart your machine.
 
   b. When the following message appears on your screen, press the F8
      key:
 
         Starting MS-DOS
 
      This causes MS-DOS to ask you whether or not to execute each line
      in your AUTOEXEC.BAT and CONFIG.SYS files.
 
   c. If your machine asks you if you want to execute your anti-virus
      software (it will have a filename such as CPAV.EXE or NAV.EXE).
      Press the "n" key.
 
      If you have MS-DOS 6.0 or earlier:
 
      a. Open your AUTOEXEC.BAT file in a text editor and place the
         letters "REM " (without the quotation marks) at the beginning
         of each line that starts an anti-virus program.
 
      b. Restart your machine.
 
7. Run PowerPoint Setup from disk 1, and choose the Reinstall
   option.
 
Try running PowerPoint from Program Manager. If the problem no longer
occurs, you can switch back to PC Tools or Norton Desktop as your
shell, as follows:
 
1. Open your SYSTEM.INI file using a text editor such as Notepad.
 
2. You will have the following two lines in the [boot] section
   of SYSTEM.INI:
 
      ;Shell=<whatever the value was before you changed it>
      Shell=PROGMAN.EXE
 
3. Remove the semicolon from the first of these two lines and
   place the semicolon in front of the second of the two lines. For
   example:
 
      Shell=<whatever the value was before you changed it>
      ;Shell=PROGMAN.EXE
 
4. Save SYSTEM.INI and restart Windows.
 
If the general protection fault reoccurs, contact Central Point or
Symantec technical support.
 
The third-party products included here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
 
Additional query words: Version 4.0 Windows power point powerpt
winppt 4.00c PC Tools Norton Desktop gpf pctools gpf
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Keywords          : kb3rdparty kberrmsg kbdta
Version           : windows:4.0,4.0a,4.0c
Platform          : WINDOWS
Hardware          : x86
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.