Knowledge Base |

# Schedule+ Err Msg: Mailbox Name or Password Is Incorrect...

Article ID: 118424

Article Last Modified on 10/20/2003

APPLIES TO

- Microsoft Windows for Workgroups 3.1
- Microsoft Windows for Workgroups 3.11

This article was previously published under Q118424

## SYMPTOMS

When you sign in to Schedule+ for Windows for Workgroups, one of the following error messages appears even though the mailbox name and password are correctly specified in the Mail Sign-In dialog box:
The mailbox name or password is incorrect.

-or-

Your passwords don't match. Type your schedule file password.

## CAUSE

If Schedule+ is started offline the first time the program is run, the following message is displayed after the calendar file is created:

                        Microsoft Schedule+

       A new file has been created for you. Your password has been set to
       'PASSWORD'. You can change it by using the Change Password command.

Schedule+ uses the default password `PASSWORD` to access the calendar file. If Schedule+ is started offline the first time the program is run, the password is set to the default one regardless of the password selected by the user.

## RESOLUTION

After you start Schedule+ by using the default password, you can change the password to any one you want. To change the password, choose Change Password from the Options menu. The original password is then requested. Type `PASSWORD`. The old password appears as asterisks as you type it. Choose OK. Enter a new password. Confirmation of the new password is then requested.

Additional query words: 3.10 3.1 3.11 schedule plus

Keywords: KB118424