Encarta: Encarta Button Unavailable in Multimedia Works
PSS ID Number: Q106624
Article last modified on 11-12-1993
PSS database name: MMTitles

1994

WINDOWS


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The information in this article applies to:

 - Microsoft Encarta, 1994 edition
 - Microsoft Multimedia Works, version 3.0
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SYMPTOMS
========

You may find that the Encarta button is unavailable (dimmed) when
you choose Find Information from the Edit menu in a Multimedia Works
Word Processor document. This occurs if you have installed Encarta
using the minimum (slower) setup, This problem is caused by an
incorrect entry in the ENCARTA.INI file.

Microsoft has confirmed this to be a problem in Encarta version 1994.
We are researching this problem and will post new information here in
the Microsoft Knowledge Base as it becomes available.

RESOLUTION
==========

To correct this problem, reinstall Multimedia Works. This reinstalls
the updated version of the ENCARAPI.DLL file.

MORE INFORMATION
================

This problem occurs if the earlier version of ENCARAPI.DLL (the version
shipped with Encarta 1994) has somehow been copied over the updated
version of ENCARAPI.DLL that is shipped with Multimedia Works 3.0.

Additional reference words: 1994 multi media multimedia multi-media
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Copyright Microsoft Corporation 1993.