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# PC WRmt: Mail Remote for Windows Doesn't Accept Incoming Calls

Article ID: 103384

Article Last Modified on 10/30/2006

APPLIES TO

- Microsoft Mail Remote 3.2

This article was previously published under Q103384

## SUMMARY

Version 3.2 of Microsoft Mail Remote for Windows provides no way to accept incoming calls from the External Mail program. Windows Remote users can only be set up as Request and not as Call/Request.
Versions of the Mail Remote client earlier than version 3.2 support the use of the Listen program. The Listen program is a terminate-and-stay-resident (TSR) program that allows the user's machine to interrogate the phone line for incoming mail from the External Mail program while the user operates other programs on his or her machine. In this case, the Mail administrator would set up the user to be a Call/Request user (this procedure is explained in Chapter 10 of the Microsoft Mail version 3.2 "Administrator's Guide").
In the Mail Remote for Windows client, the Listen program is no longer supported because of the nature of the interaction between Windows and most TSR programs. The user therefore cannot be set up as a Call/Request user because there is no way for Mail Remote for Windows to receive the calls.

Additional query words: 3.20

Keywords: KB103384