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# Help File Generates Error Message: Routine Not Found

Article ID: 102563

Article Last Modified on 10/31/2006

APPLIES TO

- Microsoft Windows NT Advanced Server 3.1
- Microsoft Windows NT Workstation 3.1
- Microsoft Windows NT Advanced Server 3.1

This article was previously published under Q102563

## SYMPTOMS

You may receive the error "Routine Not Found" when starting Windows Help (WINHELP.EXE).
NOTE: This message also appears when the WINHELP.INI file incorrectly points to Help files.

## CAUSE

This error occurs when the index file is not being loaded correctly, which happens if Windows Help is invoked in any of the following ways:

- By typing `winhelp <file.hlp>` (where <file.hlp> is the filename of the help file you want to run) at the MS-DOS command prompt. Do not type the quotation marks.
- By running WINHELP.EXE and choosing Open from the File menu.
- If you add `winhelp <file.hlp>` (where <file.hlp> is the name of the help file) as an icon in Program Manager. Do not type the quotation marks.

## WORKAROUND

To work around this problem, start Windows Help using one of the following methods:

- Double-click the .HLP file in File Manager.
- Select the .HLP file and drag it into Program Manager to create an icon.
- Enter the .HLP file in Program Manager, specify the working directory and ONLY enter the .HLP file and its path in the Command Line box.

Additional query words: prodnt

Keywords: kbother KB102563