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# PC Adm: Postoffice Diagnostics Utility Version 3.2.1

Article ID: 125245

Article Last Modified on 10/30/2006

APPLIES TO

- Microsoft Mail Client 2.1
- Microsoft Mail Client 3.0
- Microsoft Mail Client 3.2
- Microsoft Mail Client 3.2

This article was previously published under Q125245

## SUMMARY

Microsoft provides a utility named PODIAG.EXE that checks and fixes Microsoft Mail databases on version 2.1, 3.0, and 3.2 postoffices. Microsoft designed this utility to enable you to better administer and maintain your postoffice without relying on Microsoft Product Support Services for assistance.
For complete information about obtaining and installing PODIAG.EXE, see the following sections:

- To download the utility
- To install PODIAG.EXE

## MORE INFORMATION

WARNING: To avoid any risk of data loss or data corruption, please make a backup copy of your Microsoft Mail postoffice. DO NOT RUN THIS UTILITY ON A PRODUCTION POSTOFFICE WITHOUT A BACKUP BEING AVAILABLE. If an error occurs during a fix, you can restore the backup made immediately before you used the diagnostics utility to perform the fix. In all other circumstances, you should restore the database from your most recent, regularly scheduled backup.
The Microsoft Mail Postoffice Diagnostics utility is a Windows-based utility that checks and fixes Microsoft Mail databases on version 2.1, 3.0, and 3.2 postoffices. Microsoft designed this utility to enable you to better administer and maintain your postoffice without relying on Microsoft Product Support Services for assistance.
You can use the diagnostics utility tools to diagnose and resolve potential corruption problems on the postoffice. The diagnostics utility contains a General Postoffice Summary tool and four tools that check the following:

- Address and group files
- User mail files
- Server folder files
- Directory synchronization (Dir-Sync) files (version 3.0 and 3.2 postoffices only)

The utility adds to the utility log file any problems it finds in the database. You can also use the diagnostics utility tools to check and fix the database. When you use the check and fix tools, you decide which problems the utility fixes.

WARNING: If you use the diagnostics utility to check and fix the database, no users or programs should access the postoffice while the utility is running. It is also best to check the database when there is little or no activity on the postoffice; checking the database when users are logged on to the postoffice can cause inaccurate error reporting. The Check & Fix option should be used with the utmost discretion and only when a current backup of the production postoffice is available.

To download the utilityThe following file is available for download from the Microsoft Download Center:

Download Wa0883.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
After you download PODIAG.EXE to a clean directory, run it (by typing `podiag` at the MS-DOS prompt) to extract the contents of the file. You should receive the following files:

    AGCHECK. PO_  ( 76,078 bytes, dated 09-28-94, 11:00 P.M.)
    CTL3DV2. DL_  ( 11,249 bytes, dated 09-28-94, 11:00 P.M.)
    DSCHECK. PO_  ( 67,285 bytes, dated 09-28-94, 11:00 P.M.)
    GENPOSUM.PO_  ( 16,268 bytes, dated 09-28-94, 11:00 P.M.)
    MFC200.DL_    (154,314 bytes, dated 09-28-94, 11:00 P.M.)
    MSCOMSTF.DL_  ( 37,722 bytes, dated 09-28-94, 11:00 P.M.)
    MSCUISTF.DL_  (  8,272 bytes, dated 09-28-94, 11:00 P.M.)
    MSDETECT.IN_  (  3,742 bytes, dated 09-28-94, 11:00 P.M.)
    MSDETSTF.DL_  ( 13,519 bytes, dated 09-28-94, 11:00 P.M.)
    MSINSSTF.DL_  ( 36,858 bytes, dated 09-28-94, 11:00 P.M.)
    MSSHARED.IN_  (  1,032 bytes, dated 09-28-94, 11:00 P.M.)
    MSSHLSTF.DL_  (  8,234 bytes, dated 09-28-94, 11:00 P.M.)
    MSUILSTF.DL_  (  3,611 bytes, dated 09-28-94, 11:00 P.M.)
    PODIAG.EX_    ( 51,659 bytes, dated 09-28-94, 11:00 P.M.)
    PODIAG.HL_    ( 91,428 bytes, dated 09-28-94, 11:00 P.M.)
    README.TXT    (  5,876 bytes, dated 01-16-95)
    README2.TXT   (  6,231 bytes, dated 01-13-95, 03:07 P.M.)
    SETUP.EXE     ( 24,624 bytes, dated 09-28-94, 11:00 P.M.)
    SETUP.IN_     (    757 bytes, dated 09-28-94, 11:00 P.M.)
    SETUP.LST     (    680 bytes, dated 09-28-94, 11:00 P.M.0
    SETUP.LY_     (    720 bytes, dated 09-28-94, 11:00 P.M.)
    SETUPAPI.IN_  ( 11,015 bytes, dated 09-28-94, 11:00 P.M.)
    SFCHECK.PO_   ( 72,729 bytes, dated 09-28-94, 11:00 P.M.)
    UMCHECK.PO_   ( 82,757 bytes, dated 09-28-94, 11:00 P.M.)
    VER.DL_       (  5,653 bytes, dated 09-28-94, 11:00 P.M.)
    _MSSETUP.EX_  (  6,622 bytes, dated 09-28-94, 11:00 P.M.)
    _MSTEST.EX_   ( 49,647 bytes, dated 09-28-94, 11:00 P.M.)
    _MSTEST.MS_   (  2,906 bytes, dated 09-28-94, 11:00 P.M.)
    README.TXT

### REQUIREMENTS

To use this utility, you must have:

- A Microsoft Mail postoffice version 2.1, 3.0, 3.2, or 3.2a
- Administrator access rights to the postoffice
- Full network operating system access rights to the postoffice and all its subdirectories
- The hardware and software required for Microsoft Windows

### INSTALLING AND STARTING THE DIAGNOSTICS UTILITY (PODIAG.EXE)

1. Start Windows.
2. In Windows Program Manager, choose Run from the File menu.
3. In the Command Line box, type the following and press ENTER

   `<path>:setup`

   where <path> is the drive and directory where you ran the self- extracting PODIAG.EXE file. For example, if you ran the self-extracting file from the TEST directory on drive D, type the following command:

   `d:\test\setup`

### To start the diagnostics utility

In the MS Mail PO Diag 3.2.1 group in Program Manager, double-click the MS Mail PO Diagnostics 3.2.1 icon. The Microsoft Mail Postoffice Diagnostics dialog box appears.

### MAINTAINING THE NETWORK CONNECTION

It is important to maintain the network connection to the postoffice when you use the diagnostics utility. If you are disconnected from the network while the diagnostics utility is running, the tools may report missing files or directories.

### FINDING INFORMATION ABOUT THE DIAGNOSTICS UTILITY

The documentation for the diagnostics utility is in an online Help file.
To view the table of contents for Help, choose Contents from the Help menu.
To view Help instructions, choose How To Use Help from the Help menu.

Additional query words: 2.10 3.00 3.20 3.20a

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