## CG1x: "Cannot Find CTL3DV2.DLL" Error Starting ClipArt Gallery

Q119926

The information in this article applies to:

- Microsoft ClipArt Gallery, version 1.1

## SYMPTOMS

When you start ClipArt Gallery from any OLE container application in Windows, the following error message is displayed:

> File Error
> Cannot find CTL3DV2.DLL.

The only option is to choose OK. When you choose OK, the following error message is displayed:

> The server application cannot be found.
> Make sure that the application is properly installed, or exists in your DOS path, and that it has not been deleted, moved, or renamed.

## CAUSE

This condition is caused by a damaged, deleted, or missing CTL3DV2.DLL file. This file should be in the Windows SYSTEM subdirectory and is required by ClipArt Gallery version 1.1.

## RESOLUTION

1. Search the hard disk for any instances of CTL3DV2.DLL.
2. Delete all instances of CTL3DV2.DLL.
3. Insert the first disk for the product and copy DECOMP.EXE into your C:\WINDOWS directory.
4. Insert the disk containing CTL3DV2.DL_ into your disk drive. At the MS- DOS prompt, type the following command and press ENTER:

   > C:\WINDOWS\DECOMP.EXE A:\CTL3DV2.DL_ C:\WINDOWS\SYSTEM\CTL3DV2.DLL

   This command assumes that your floppy disk is drive A: and that Windows is installed in the C:\WINDOWS directory.

## MORE INFORMATION

Microsoft ClipArt Gallery ships with Office versions 4.0, 4.2, and 4.3 for Windows and PowerPoint version for Windows 4.0. The latest version of ClipArt Gallery can also be obtained as an Application Note from Microsoft Product Support Services. For information about obtaining this Application Note, query on the following words in the Microsoft Knowledge Base:

> ge1031 and appnote

Additional query words: 1.10 cag mspub powerpoint ppt office

Keywords : kberrmsg kbtool
Issue type : kbprb
Technology :

Last Reviewed: November 23, 1999 © 2001 Microsoft Corporation. All rights reserved. Terms of Use.