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# FFAPI: First Contact Form for FFAPI Gateway

Article ID: 114401

Article Last Modified on 10/28/2006

APPLIES TO

- Microsoft Mail Gateway to FFAPI 2.1
- Microsoft Mail Gateway to FFAPI 3.0

This article was previously published under Q114401

## SUMMARY

Please use the checklist in this article to collect information about your system before you call Microsoft Product Support Services. You are able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.
There are ten articles of this type, one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

        x 4 0 0 f c c          m s f c c
        3 c o m f c c          p r o f s f c c
        m c i f c c            s m t p f c c
        f f a p i f c c        s n a d s f c c
        f a x f c c            c o n n f c c

## MORE INFORMATION

                   MICROSOFT FFAPI GATEWAY PROBLEM REPORT FORM

    Version of SDK:   3.0    2.1C    2.1(Consumers)   2.0(Consumers)

    MICROSOFT MAIL           Postoffice version:____________________

                                   Network name:____________________

                                Postoffice name:____________________

    Network operating system:  LAN Man     Novell    Pathworks    NFS

                  Other: _________________________

    Components involved/command line options 2.00:

            Courget

            CourPut

            CourCfg

    Components involved/command line options 3.0:

            GTWCFG        APPDIR

            GTWGET        APPGET        RMTGET

            GTWPUT        APPPUT        RMTPUT

    List any error messages:

    Does it consistently do this when changing machines or accounts? YES/NO

For additional information about how to address a foreign mail system using the basic file format, click the article number below to view the article in the Microsoft Knowledge Base:

94410 FFAPI: Basic Address Formats for Gateways

Additional query words: ffapifcc

Keywords: kbinfo KB114401