DOCUMENT:Q121029  26-MAY-2001  [homemm]
TITLE   :Copying Audio Does Not Produce Sound in Destination
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:; :'96-'97,1993 edition,1994 edition,1995 edition
OPER/SYS:
KEYWORDS:kbenv kbmm kbole kbsound kbimu

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The information in this article applies to:

 - Microsoft Bookshelf for Windows, 1991, 1992, 1993, 1994, 1995 editions 
 - Microsoft Bookshelf '95 for Windows 95 
 - Microsoft Bookshelf '96-'97 for Windows 
 - Microsoft Encarta 1994 The Complete Multimedia Encyclopedia 
 - Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh 
 - Microsoft Encarta 96 Encyclopedia for Windows 
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SYMPTOMS
========

When you copy a sound clip from an article in either Bookshelf or Encarta, paste
the sound clip into another program, and then attempt to play the sound clip in
that program, you may receive an error message about problems with the
object/link, or you may not be able to play the sound clip.

CAUSE
=====

This behavior can occur if either of the following conditions are true:

 - The entry for Sound Recorder in the Windows Registry is missing or damaged.

 - Sound Recorder is not installed.

RESOLUTION
==========

To resolve this issue, verify that Sound Recorder is properly installed. To do
so, use the appropriate method for your version of Microsoft Windows.

Windows 98
----------

To verify that Sound Recorder is installed in Windows 98, follow these steps:

1. Click Start button, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Windows Setup tab, click Multimedia, and then click Details.

4. Click the Sound Recorder check box to clear it, and click OK. If the Sound
   Recorder check box is already cleared, proceed to step 7.

5. Click Apply.

6. On the Windows Setup tab, click Multimedia, and then click Details.

7. Click the Sound Recorder check box to select it, and click OK.

8. Follow the instructions on the screen to finish installing Sound Recorder.

9. To register Sound Recorder information in the Windows registry, click Start,
   point to Programs, point to Accessories, point to Entertainment, and then
   click Sound Recorder.

If the issue continues to occur, reinstall Windows 98.

Windows 95
----------

To verify that Sound Recorder is installed in Windows 95, follow these steps:

1. Click Start button, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Windows Setup tab, click Multimedia, and then click Details.

4. Click the Sound Recorder check box to clear it, and click OK. If the Sound
   Recorder check box is already cleared, proceed to step 7.

5. Click Apply.

6. On the Windows Setup tab, click Multimedia, and then click Details.

7. Click the Sound Recorder check box to select it, and click OK.

8. Follow the instructions on the screen to finish installing Sound Recorder.

9. To register Sound Recorder information in the Windows registry, click Start,
   point to Programs, point to Accessories, point to Multimedia, and then click
   Sound Recorder.

If the issue continues to occur, reinstall Windows 95 and select the option to
replace missing or damaged files.

Windows 3.1x
------------

1. In the Accessories group in Program Manager, verify that Sound Recorder is
   installed.

2. To register Sound Recorder information in the Windows registry, double-click
   the Sound Recorder icon.

3. If the issue continues to occur, reinstall Encarta 95.

   NOTE: Encarta 1995 Setup examines the Reg.dat file and attempts to Repair any
   invalid Sound Recorder entries.

4. If the issue continues to occur, rebuild the Reg.dat file.

For additional information about how to rebuild the Reg.dat file in Windows 3.1x,
please see the following article in the Microsoft Knowledge Base:

   Q80393 How to Rebuild the Default Windows REG.DAT File


MORE INFORMATION
================

OLE-compatible programs use Sound Recorder to play sound clips. If the registry
entries for Sound Recorder are missing or damaged, you may experience problems
when you attempt to play a sound clip in an OLE- compatible program.

Additional query words: 1995 multi media multimedia multi-media err msg doc cannot can't won't snd

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Keywords          : kbenv kbmm kbole kbsound kbimu 
Technology        : kbHWMAC kbOSMAC kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbBookshelfSearch kbEncartaEncycSearch kbBookShelf1995 kbBookShelf1996 kbBookShelf1997 kbEncartaEnCyc1996 kbEncartaEnCyc1994 kbEncartaEnCyc1995Mac
Version           : WINDOWS:; :'96-'97,1993 edition,1994 edition,1995 edition
Issue type        : kbprb

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