IBM PS/2 Hangs Running CAPTURE.COM
  
PSS ID Number: Q103050
Article last modified on 11-03-1994
 

 

 

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5.50 6.00
MS-DOS
kbother
 
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The information in this article applies to:
 
 - Microsoft Word for MS-DOS, versions 5.5, 6.0
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SYMPTOMS
========
 
Your IBM PS/2 computer may hang (stop responding) when you use the
CAPTURE.COM utility, supplied with Word for MS-DOS, if all four of the
following conditions are true:
 
1. You are running with MS-DOS or PC-DOS version 4.0x.
 
2. You use the MS-DOS utility KEYB.COM to switch between two country
   settings for your keyboard.
 
3. You select the Clipping option in CAPTURE.COM.
 
4. You capture a graphics screen or you capture a text screen within
   an application.
 
   Note: When you capture a text screen within an application, the
   computer hangs later, after you modify and/or accept the proposed
   filename.
 
CAUSE
=====
 
CAPTURE.COM and KEYB.COM are incompatible when running with MS-DOS or
PC-DOS version 4.0x.
 
STATUS
======
 
We are researching this problem and will post new information here in
the Microsoft Knowledge Base as it becomes available.
 
KBCategory: kbother
KBSubcategory:
Additional reference words: 6.00 5.50 hang hung crash crashed locks
locked frozen freezes crashing quit quits stopped wdother
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Copyright Microsoft Corporation 1994.