Mac Works 2.0: Unexpectedly Quits with DeskWriter C Driver 3.0
  
PSS ID Number: Q103771
Article last modified on 03-17-1998
 
2.0
 
MACINTOSH
 

======================================================================
2.00
MACINTOSH
kbprint
 
-------------------------------------------------------------------
The information in this article applies to:
 
 - Microsoft Works for the Macintosh, version 2.0
-------------------------------------------------------------------
 
SYMPTOMS
========
 
Works 2.0 quits unexpectedly if you use it with version 3.0 of the Hewlett-
Packard (HP) DeskWriter C printer driver. The problem occurs when you
choose Page Setup from the File menu and try to change the page
orientation, or choose Options or Colors. Works quits and an error
message type 1, 2, or 3 appears. You may not be able to change the
Media Size or Media option.
 
NOTE: This problem also occurs when you use Works 2.0e under System 7
(with 32-bit addressing disabled) if you are printing to an HP DeskWriter
550C, using version 2.0 of the printer driver.
 
RESOLUTION
==========
 
Works 3.0 and 4.0 do not experience the same problem with version 3.0 of
the DeskWriter C printer driver. To resolve this problem, upgrade to Works
4.0. While you can work around this problem by using version 2.0 of the
DeskWriter C driver, it is recommended that you upgrade to Works 4.0 to
avoid this problem.
 
To obtain pre-sales information about new or updated Microsoft products,
call the Microsoft Sales Information Center at (800) 426-9400. If you are
outside the United States, contact the Microsoft subsidiary for your area.
To locate your subsidiary, call the Microsoft International Sales
Information Center at (425) 936-8661.
 
MORE INFORMATION
================
 
The DeskWriter C driver is available from Hewlett-Packard, and should
be included on disks with your DeskWriter 550C printer. To order this
driver, contact Hewlett-Packard at (208) 323-6000. For technical
support, contact Hewlett-Packard at (208) 323-2551 or (800) 752-0900.
 
The HP products included here are manufactured by a vendor independent
of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.
 
KBCategory: kbprint
KBSubcategory: macworkskb
 
Additional reference words: 2.00 mac lock freeze crash hang drop
mwksprint
======================================================================
Keywords          : macworkskb kbprint
Version           : 2.0
Platform          : MACINTOSH
Issue type        : kbprb
=============================================================================
Copyright Microsoft Corporation 1998.