Mac Works: HP DeskWriter Driver 3.9 Won't Reset to US Letter
  
PSS ID Number: Q103837
Article last modified on 10-22-1998
 
2.0 3.0 3.0a 4.0
 
MACINTOSH
 

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The information in this article applies to:
 
 - Microsoft Works for the Macintosh, versions 2.0, 3.0, 3.0a and 4.0
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SYMPTOMS
========
 
When you use the Hewlett-Packard (HP) DeskWriter driver 3.9 to print
envelopes in Microsoft Works, the driver does not reset the printer to
request paper from the regular paper tray.
 
After printing envelopes that must be fed manually, you might open the
Page Setup dialog box, select US Letter, and send a new job to the printer.
Page Setup may look fine, but the printer will not reset and will not pull
paper from the tray. The printer waits for something to be fed under the
rollers.
 
RESOLUTION
==========
 
To reset the printer you may:
 
1. Use an earlier driver and select US Letter.
 
2. Turn off the printer and turn it back on.
 
   If a job has been sent, but not printed, turning off the printer
   may cause the computer to stop responding (hang) or the application to
   quit unexpectedly.
 
To properly reset your printer after printing envelopes using the HP
DeskWriter driver 3.9:
 
1. From the File menu, choose Page Setup.
 
2. Select US Letter as your Media Size.
 
3. Turn off the printer.
 
4. Turn on the printer.
 
5. Send a print job to the printer.
 
MORE INFORMATION
================
 
Hewlett-Packard has confirmed this to be a problem in its DeskWriter
driver 3.9. For more information about this problem, contact HP technical
support at (208) 323-2551 or (800)752-0900. To order a driver, contact
Hewlett-Packard at (208) 323-6000.
 
The HP products included here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.
 
Additional query words: 2.00 3.00 3.00a mac hang freeze quit hewlet
packard desk writer re-set
 
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Keywords          : kbbuglist
Version           : 2.0 3.0 3.0a 4.0
Platform          : MACINTOSH
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.