MSN: Electronic Information Services for U.S. & Canada
PSS ID Number: Q104270
Article last modified on 09-23-1993
PSS database name: PSS






This is one of several articles that describe the Microsoft Support
Network (MSN). To find the other articles about MSN, query on the
following word in the Microsoft Knowledge Base:

   MSN

Microsoft Support Network: Electronic Information Services
for United States and Canada (October 1, 1993)
==========================================================

All Microsoft customers have access to Microsoft's wide range of
no-cost and low-cost Electronic Information Services options 24 hours
a day, 7 days a week. These options are:

 - Microsoft FastTips. FastTips services provide automated information
   about key Microsoft products and are available 24 hours a day, 7 days
   a week. At the following toll-free numbers, you can access common
   question and answers and technical articles by listening to recorded
   answers, by fax, and by U.S. Mail.

      FastTips for Desktop Applications        (800) 936-4100
      FastTips for Personal Operating Systems  (800) 936-4200
      FastTips for Development Products        (800) 936-4300
      FastTips for Advanced Systems            (800) 936-4400

 - Microsoft Knowledge Base. This is the primary source of product
   information for Microsoft Product Support Services. The Knowledge Base
   is a database of more than 25,000 detailed articles with technical
   information on Microsoft products, bug lists, fix lists, and other
   information. The Knowledge Base is accessible through electronic
   services such as CompuServe, Internet, and Microsoft OnLine.

 - Microsoft Forums on CompuServe. A variety of forums are facilitated
   by Microsoft and provide interactive dialog with a worldwide community
   of Microsoft customers. You can exchange information with peer users
   and Microsoft support engineers. There is no support charge, but
   CompuServe connect charges do apply. For sales information, call
   CompuServe at (800) 848-8199, representative 230.

 - Internet. The Microsoft Software Library and the Microsoft Knowledge
   Base are available on Internet. The Microsoft Internet FTP archive
   host supports anonymous login.

 - The Microsoft Download Service (MSDL). The MSDL contains sample
   programs, device drivers, patches, software updates and programming
   aids. To use the MSDL with your modem, call (206) 936-6735.

 - Information Subscription Services. For technical support
   professionals, Microsoft offers the TechNet compact disc (CD). For
   developers, Microsoft offers the Microsoft Developers' Network
   (MSDN) CD. Comprehensive technical and strategic information,
   including Knowledge Base articles, online forums, and newsletters
   are available.

Copyright Microsoft Corporation 1993.