Works: HP Deskwriter 310 1.0 Driver Causes Problems with Works
  
PSS ID Number: Q108607
Article last modified on 10-22-1998
 
2.0 3.0
 
MACINTOSH
 

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2.00 3.00
MACINTOSH
kbprint
 
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The information in this article applies to:
 
 - Microsoft Works for the Macintosh, versions 2.0, 3.0
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SUMMARY
=======
 
Hewlett-Packard printer drivers may cause problems with Microsoft Works 2.0
and 3.0 documents.
 
Some reported problems in Works 3.0 include:
 
1. Causing the Word Processor to report the wrong page number at
   the bottom of the screen, or inserting a new page break when
   you press the SPACEBAR or ENTER key.
 
2. Creating draw documents with no work area.
 
3. The Print Preview screen shows no information.
 
4. The Page Setup box may return the error message: "There is not
   enough memory to complete the operation. Try closing other
   documents before trying again."
 
5. After you create all the fields and click the Done button in a
   database, an "App unknown....Type 1" error message may display with
   the Deskwriter 310 version 1.01 printer driver. The same behavior
   occurs after restarting without extensions.
 
Some reported problems in Works 2.0 include:
 
1. A corrupt Page Setup box.
 
2. Works will crash when the Page Orientation is changed to Landscape
   in the Page Setup box.
 
NOTE: This is not a complete list of problems, there may be others.
 
RESOLUTION
==========
 
The only known workaround is to print the document to another printer or
upgrade to Microsoft Works for the Macintosh, version 4.0.
 
For information about how to contact Hewlett-Packard, query in the
Knowledge Base for one of the following articles:
 
   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K
 
   ARTICLE-ID: ID: Q60781
   TITLE     : Hardware and Software Third-Party Vendor Contact List, L-P
 
   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z
 
The HP product included here is manufactured a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.
 
KBCategory: kbprint
KBSubcategory: macworkskb
 
Additional reference words: kbhowto 3rdparty mswksdrw mwksprint mwkswp
colorsmart color smart 3.0a
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Keywords          : kbprint
Version           : 2.0 3.0
Platform          : MACINTOSH
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.