Word Freezes When TOC or Index Entry Contains Link
  
PSS ID Number: Q110893
Article last modified on 03-07-1997
 

 

 

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5.00 5.10
MACINTOSH
kbole
 
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The information in this article applies to:
 
 - Microsoft Word versions 5.0 and 5.1
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SYMPTOMS
========
 
Inserting a table of contents or index entry causes Word to stop responding
(or freeze) with the following error message:
 
   The application "Microsoft Word" has unexpectedly quit, because an
   error of type 3 occurred.
 
CAUSE
=====
 
The problem occurs when you create a table of contents or index entry that
consists of a source link and at least one character of text following the
source link. For example, consider the following text:
 
   [Source Link] Test
 
If you select the linked text, "[Source Link]" in this example, and any
number of characters following the linked text, choosing TOC Entry or Index
Entry from the Insert menu will cause Word to freeze. The problem occurs
whether the link is an OLE source link or a publisher.
 
STATUS
======
 
Microsoft has confirmed this to be a problem in Word for the Macintosh
versions 5.0, 5.1. This problem was corrected in Word for the Macintosh
version 6.0.
 
WORKAROUNDS
===========
 
To compile a table of contents or index containing a source link, do
one of the following:
 
Method 1 - Insert and select an additional space in front of the source
           link before creating the table of contents or index entry.
 
Method 2 - Select only the source link before creating the table of
           contents or index entry.
 
Method 3 - When compiling a table of contents, use Heading styles rather
           than using the table of contents entry feature. To compile a
           table of contents based on Heading styles, choose Collect
           Outlines in the Table of Contents dialog box.
 
MORE INFORMATION
================
 
Word does not freeze when you create a table of contents or index entry
that contains a destination link or subscription rather than an OLE source
link or publisher.
 
KBCategory: kbole
KBSubCategory:
Additional reference words: 5.00 5.10  crash bomb hang freeze macword5
toc restart contain macword
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Copyright Microsoft Corporation 1997.