PPT4: GPF Using Genigraphics Driver & Many Font Families
  
PSS ID Number: Q112425
Article last modified on 05-17-1998
 
windows:4.0,4.0a,4.0c
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft PowerPoint for Windows, versions 4.0, 4.0a, 4.0c
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SYMPTOMS
========
 
You may get the following error message
 
   PP4 caused a General Protection Fault in module GENIGRPH.DRV
   at 001F:013F.
 
if you have a large number of TrueType font families installed and active
at the same time. The Genigraphics driver can only handle 275 font
families.
 
RESOLUTION
==========
 
You can reduce the number of active font families either by removing some
of the installed fonts using the Windows Control Panel Fonts dialog box, or
by using a font management tool that allows you to activate or deactivate
sets of fonts depending on your specific needs at any given time.
 
Microsoft TrueType Font Pack 2 includes a utility called Font Assistant
that allows you to group your fonts and select which groups of fonts are
available at any given time.
 
MORE INFORMATION
================
 
A font family may include several fonts but with different styles.
For example, the font family Arial includes several different fonts,
such as:
 
   Arial
   Arial Bold
   Arial Italic
   Arial Bold Italic
 
Even though you may have all four font files installed, as listed in
your Control Panel Fonts dialog box, only the single font family name
appears in most applications' Font dialog boxes or lists.
 
NOTE: You may find the term "font family" is sometimes used
interchangeably with the term "typeface."
 
Microsoft has confirmed this to be a problem with the Genigraphics driver
that ships with PowerPoint version 4.0 for Windows. Genigraphics is
researching this problem. Microsoft will post new information here in the
Microsoft Knowledge Base as it becomes available.
 
Genigraphics Corporation can be contacted at (800) 638-7348.
 
Additional query words: buglist pp4bug gpf gp fault general protection
winppt 4.00c error
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Keywords          : kberrmsg kbprint kbfasttip kbbuglist
Version           : windows:4.0,4.0a,4.0c
Platform          : WINDOWS
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbpending
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Copyright Microsoft Corporation 1998.