Custom Paper Sizes Print in Wrong Location
  
PSS ID Number: Q113141
Article last modified on 11-14-1994
 
6.00 6.00a
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Word for Windows, versions 6.0, 6.0a
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SYMPTOMS
========
 
When you print custom paper sizes using Word for Windows, the document may
print in the wrong location on the paper if the envelope printing options
are not set correctly.
 
CAUSE
=====
 
Word determines where to print the information on a custom paper size by
using the envelope feed options. The envelope feed options not only affect
how envelopes are printed, but also how custom size documents are printed.
 
In Word 2.x for Windows, these options are set using printer heuristics. In
Word 6.0, printer heuristics are set by choosing the envelope feed options
in the Printing Options dialog box for envelopes.
 
RESOLUTION
==========
 
In most cases, if the envelope printing options are set correctly for
envelopes, custom paper sizes will also print correctly. If custom paper
sizes are printing too far to the left or right, some adjustments may be
necessary. Follow these steps to troubleshoot printing problems with custom
paper sizes:
 
First, check the paper source to make sure it is correct.
 
1. From the File menu, choose Page Setup.
 
2. Select the Paper Source tab.
 
3. Make sure the paper source is set to Manual, so that the paper will be
   pulled from the Manual Feed slot on the printer.
 
Second, make sure the Envelope Printing Options are correctly set for the
feed method used by the printer.
 
1. From the Tools Menu, choose Envelopes And Labels.
 
2. Choose the Envelopes tab.
 
3. Choose the Options button.
 
4. Choose the Printing Options tab.
 
5. Choose the feed method that matches the way the printer's manual feed
   slot works.
 
6. Choose OK.
 
7. Choose Cancel to return to your document.
 
The custom paper size should now print correctly.
 
NOTE: If the Envelope Feed icon does not match the way the printer
physically handles custom paper sizes, the results may be unpredictable. In
most cases, the envelope feed icon cannot be used to force the printer to
print custom paper sizes differently than the printer (that is, the manual
feed slot) is designed to. This may work on some printers, but it is very
dependent on the hardware design of the printer, and correct results cannot
be guaranteed.
 
KBCategory: kbprint kbtshoot
KBSubcategory:
Additional reference words: 6.00 6.00a  force center default
winword tshooting troubleshooting
 
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Copyright Microsoft Corporation 1994.
