FAX: Communication Error with SatisFAXtion Modem 200
  
PSS ID Number: Q118537
Article last modified on 10-31-1994
 
2.10b 3.00 3.00a
 
MS-DOS
 

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The information in this article applies to:
 
 - Microsoft Mail Gateway to Fax, versions 2.1b, 3.0, and 3.0a
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SYMPTOMS
========
 
When using version 3.0 of the Microsoft Mail Gateway to FAX you may
receive "Connection Error" when using the Intel SatisFAXtion/200 board.
 
CAUSE
=====
 
This was caused by a driver problem.
 
RESOLUTION
==========
 
Intel has produced new drivers for the Intel SatisFAXtion/200 board.
The driver is called DOWNLOAD.200. Copy the driver to your boot disk drive
and place it in the root directory.
 
MORE INFORMATION
================
 
The driver also solves other problems that you sometimes encounter when
using the Intel SatisFAXtion Software without the Microsoft FAX Gateway. A
list of the problems resolved is contained in the README.TXT file you can
download with the driver.
 
Intel's FAXBack Service, which allows you to download the driver, requires
a touch-tone phone and the Intel SatisFAXtion board.
 
Here are general directions for using the FAXBack Service:
 
1. Boot the computer with the FAX board and start the Intel SatisFAXtion
   Software.
 
2. Dial the FAXBack Service at (800) 525-3019 (using a touch-tone phone).
 
3. Follow the voice directions for the download service. The document
   number to download is number 0028. The system prompts for the phone
   number to the Intel SatisFAXtion board.
 
4. Hang up and the driver is downloaded to Intel SatisFAXtion board
   immediately. (The board software status indicates when the download is
   done.
 
5. Select the Receive attachment option and read the README file.
 
6. Copy the new DOWNLOAD.200 file to the boot disk drive and place it in
   the root directory.  (A:\ or C:\)
 
REFERENCES
==========
 
For more information on the FAXBack Service, see the Intel SatisFAXtion
Software User's Manual.
 
For more information on the Intel SatisFAXtion/200 modem, call Intel's
Technical Support line: (503) 629-7000.
Additional reference words: 2.10b 3.00 3.00a
KBCategory: kb3rdparty
KBSubCategory: MailGWFAX
 
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Copyright Microsoft Corporation 1994.
