Anti-Virus Programs Cause Windows 95 to Hang at Logo Screen
  
PSS ID Number: Q118599
Article last modified on 12-01-1995
 
95
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Windows 95
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SYMPTOMS
========
 
When you start Windows 95 after the initial installation, the system
appears to stop responding (hang) at the Windows 95 logo screen.
 
CAUSE
=====
 
An anti-virus application warning screen may be hidden behind the
Windows 95 logo screen.
 
This problem occurs if the system is loading an anti-virus program from the
AUTOEXEC.BAT file to automatically check for a virus. The anti-virus
application detects that COMMAND.COM has changed as a result of the Windows
95 installation and pauses the system to inform the user and receive
further instructions.
 
RESOLUTION
==========
 
Pressing the ESC key closes the Windows 95 logo screen and allows you to
access the anti-virus application. Choose the option that allows the
application to update any affected files. This prevents the pause from
occurring when you start Windows 95 in the future.
 
MORE INFORMATION
================
 
The following anti-virus applications exhibit this behavior:
 
   Microsoft Anti-Virus
   Norton Anti-Virus
   Central Point Anti-Virus
 
Norton Anti-Virus and Central Point Anti-Virus are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
 
KBCategory: kb3rdparty kbtool kbprb
KBSubcategory: wpp95 win95 appscomp
Additional reference words: 95 3rdparty msav nav cpav
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Copyright Microsoft Corporation 1995.
