MCI: Attachments Unviewable with Windows Client
  
PSS ID Number: Q118866
Article last modified on 02-29-1996
 
2.10b
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Mail Gateway to MCI, version 2.1b
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SYMPTOMS
========
 
When you double-click an MCI Mail attachment, you may receive the following
error:
 
   The attached file '1' cannot be opened because a temporary
   file could not be created.
 
NOTE: The Microsoft Mail for PC Networks, MS-DOS workstation will not have
a problem viewing the attachment.
 
CAUSE
=====
 
Many MCI Mail users use a foreign mail system to post messages to an MCI
Mail account. MCI Mail gateways such as X.400 and Internet do not correctly
place attachments in the MCI Mail account. The X.400 Gateway fails on 7-bit
ASCII attachments.
 
MCI Mail gateways such as the Microsoft Mail Windows client (version 3.0)
often cannot view a file attachment with an invalid or missing filename
extension.
 
Common invalid filename extensions are:
 
   FILENAME.MCI
 
   1.      (no extension)
   7.      (no extension)
 
RESOLUTION
==========
 
This problem was corrected in VFORMS.DLL version 3.2.0.4064. If you
do not have version 3.2.0.4064 (or later), You can find VFORMUPD.EXE, a
self-extracting file, on the following services:
 
 - Microsoft's World Wide Web Site on the Internet
      On the www.microsoft.com home page, click the Support icon.
      Click Knowledge Base, and select the product.
      Enter kbfile VFORMUPD.EXE, and click GO!
      Open the article, and click the button to download the file.
 
 - Internet (anonymous FTP)
      ftp ftp.microsoft.com
      Change to the Softlib/Mslfiles folder.
      Get VFORMUPD.EXE
 
 - The Microsoft Network
      On the Edit menu, click Go To, and then click Other Location.
      Type "mssupport" (without the quotation marks).
      Double-click the MS Software Library icon.
      Find the appropriate product area.
      Locate and Download VFORMUPD.EXE.
 
 - Microsoft Partner Network (MSPN)
      On MSPN Desktop, double-click the Software Library icon.
      Search for VFORMUPD.EXE.
      Display results and download.
 
 - Microsoft Download Service (MSDL)
      Dial (206) 936-6735 to connect to MSDL
      Download VFORMUPD.EXE
 
For additional information about downloading, please see the following
article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services
 
Additional reference words: 2.10b
KBCategory: kb3rdparty kbfile
KBSubCategory: MailGWMCI
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Copyright Microsoft Corporation 1996.
