Works 3.0: Problems Printing Envelopes to the HP DeskJet 500
  
PSS ID Number: Q121672
Article last modified on 12-22-1998
 
3.00x
 
WINDOWS
 

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3.00x
WINDOWS
kbfile kbprint kberrmsg
 
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The information in this article applies to:
 
 - Microsoft Works for Windows, versions 3.0x
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SYMPTOMS
========
 
When you attempt to print or preview an envelope from Works 3.0 for Windows
to a Hewlett-Packard (HP) DeskJet 500 using version 2.14 of the DeskJet
500 driver, you may receive the following error:
 
   The page size and orientation settings for your printer do not
   match the page size settings in your document...
 
Choosing Continue generally allows the envelope to be printed and/or
previewed without a problem.
 
RESOLUTION
==========
 
To resolve this issue, install a later version of the printer driver. To do
this, use one of the following methods.
 
Latest Drivers from Hewlett-Packard
-----------------------------------
 
Contact Hewlett-Packard using one of the following phone numbers or
addresses to inquire about how to obtain and install the latest version
of the DeskJet 500 series printer drivers:
 
   Phone:        (303) 339-7009
   BBS:          (208) 344-1691
   Compuserve:   HP forum: Peripherals library
   Internet:     http://www.hp.com
 
For more information about obtaining printer drivers from Hewlett-Packard,
please see the following article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q120530
   TITLE     : How to Obtain Printer Drivers from Hewlett-Packard
 
MSL Driver
----------
 
Download and install version 2.10 of the HP Deskjet 500 driver (Hpdjet.exe)
from the Microsoft Software Library. Although this is an earlier release of
the driver, it also corrects this problem.
 
Windows 95 Driver
-----------------
 
If you are running Works for Windows on a Windows 95/98-based computer,
install the HP Deskjet 500 driver that ships with Windows 95/98.
 
MORE INFORMATION
================
 
The above DeskJet drivers correct the problem with the following envelope
sizes:
 
- 10 (4 1/8" x 9 1/2")
- 6 3/4 (3 5/8" x 6 1/2")
- Monarch (3 7/8" x 7 1/2")
- Size 9 (3 7/8" x 8 7/8") (fixed by the version 5.0 driver only)
 
The error message may still occur with these envelope sizes:
 
- Size 11 (4 1/2" x 10 3/8")
- Size 12 (4 3/4" x 11")
- The international envelope sizes
 
Both Windows 3.11 and Windows for Workgroups 3.11 ship with version
2.14 of the Hewlett-Packard DeskJet 500 printer driver.
 
TO OBTAIN THIS FILE
===================
 
The following file is available for download from the Microsoft Software
Library:
 
 ~ HPDJET.EXE
 
For more information about downloading files from the Microsoft Software
Library, please see the following article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online Services
 
KBCategory: kbfile kbprint kberrmsg
KBSubcategory: wworkskb
 
Additional reference words: w_works wfw dj desk jet err msg
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Version           : 3.00x
Platform          : WINDOWS
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Copyright Microsoft Corporation 1998.