Money: Err Msg: "A Communications Error Occurred..."
  
PSS ID Number: Q123287
Article last modified on 08-18-1998
 
3.00 3.00a
 
WINDOWS
 

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3.00 3.00a
WINDOWS
kb3rdparty kbenv kberrmsg kbprb kbtshoot
 
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The information in this article applies to:
 
 - Microsoft Money versions 3.0 and 3.0a
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SUMMARY
=======
 
The error message
 
   A communication error has occurred. Please try your call again
   later. If this message repeats, please call On-Line Customer
   Service.
 
appears on your screen if there is problem connecting, or sending or
receiving information from On-Line Services. This error message results
from a problem with On-Line Services. We recommend you contact On-Line
Services before troubleshooting Microsoft Money.
 
MORE INFORMATION
================
 
If contacting On-Line Services does not solve your problem, try the
steps below.
 
Troubleshooting Communication Problems in Money
-----------------------------------------------
 
Use the following steps to examine communication problems.
 
1. From the Tools menu, choose Options and Modem. Check your modem
   settings. Make sure the correct baud rate is set. If you are using
   a baud rate of 9600 or higher, try slowing the modem down to 2400.
 
2. Make sure all other programs, especially screen savers are not
   running in Windows.
 
3. Check the COMM.DRV= line in the [BOOT] section of the SYSTEM.INI
   file. The line should read COMM.DRV=COMM.DRV
 
4. If possible, try a different phone line. Also, make sure you have a
   direct connection from the computer to the phone jack in the wall.
   Remove any other devices on the phone line, like an answering
   machine, a fax, or a splitter.
 
5. If the following virtual device drivers exist, remark them out in
   the [386enh] section of the System.ini file:
 
      csvcd.386
      cs.386
 
   In some cases, removal of these drivers allows Money to successfully
   perform online communications.
 
6. Exit and restart Windows.
 
KBCategory: kb3rdparty kbenv kberrmsg kbprb kbtshoot
KBSubcategory: kbonline
 
Additional query words: kbhowto w_money tshoot com comm err msg
3.00 3.00a online on line online
 
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Keywords          : kbonline 
Version           : 3.00 3.00a
Platform          : WINDOWS
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Copyright Microsoft Corporation 1998.