Contents of MSWORKS3.TXT for Works 3.0a and 3.0b (Part 1 of 4)
  
PSS ID Number: Q125206
Article last modified on 03-10-1999
 
WINDOWS:3.0a,3.0b
 
WINDOWS
 

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3.00a 3.00b
WINDOWS
kbreadme
 
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The information in this article applies to:
 
 - Microsoft Works for Windows, versions 3.0a and 3.0b
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SUMMARY
=======
 
This article contains Part 1 of the text from the MSWORKS3.TXT file
for Works for Windows, versions 3.0a and 3.0b.
 
For the contents of Parts 2-4, please query in the Microsoft Knowledge Base
for the following articles:
 
   ARTICLE-ID: Q125208
   TITLE: Contents of MSWORKS3.TXT for Works 3.0a and 3.0b (Part 2 of 4)
 
   ARTICLE-ID: Q125207
   TITLE: Contents of MSWORKS3.TXT for Works 3.0a and 3.0b (Part 3 of 4)
 
   ARTICLE-ID: Q125209
   TITLE: Contents of MSWORKS3.TXT for Works 3.0a and 3.0b (Part 4 of 4)
 
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                               MSWORKS3.TXT
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Works 3.0a for Windows
Troubleshooting/Readme File
 
This file contains late-breaking information about Microsoft Works 3.0 for
Windows. This consists mainly of troubleshooting information that you might
find useful, plus documentation of some common error messages that you may
encounter.
 
You can read this file on screen or print it by choosing Print from the
File menu.
 
TABLE of CONTENTS
============================================================
A. Common Questions and Answers
    A1. System Hangs Entering Works Communications
    A2. Printing Envelopes with an Envelope Feeder
    A3. Changing the Default Font
    A4. Opening Works 3.0 for Windows files in Word 6.0 for Windows
    A5. Removing Bullets from Word Processor Document
    A6. How to Delete, Move, or Copy a File
    A7. Menu Commands not Accessible
    A8. Printing Multiple Copies of a Label
    A9. Using Templates from a Previous version of Works
   A10. Text Columns do not Align
   A11. Deleted File appears in Recently Used File list or under File
        menu
   A12. Call Waiting Causes Problems with Works Communications
   A13. Spreadsheet Prints Blank Pages
   A14. Exchanging Files with Works for the Macintosh using Macintosh PC
        Exchange
   A15  Exchanging Files with Works for the Macintosh using Networks,
        Apple File Exchange, or another 3rd party utility
 
B. Common Error Messages
    B1. Setup Error: While registering OLE servers...
    B2. Invalid SHARE parameters
    B3. Works requires SHARE.EXE in order to run
    B4. Cannot find file or file already open
    B5. Header too tall
    B6. Footer too tall
    B7. No PC Card installed on COM 3
    B8. Device Conflict on COM 3
    B9. Waited too Long for Response
   B10. Not Enough Memory to Undo
   B11. Operator Missing or Not Valid
   B12. OLE Registration Database incorrect. Run Setup. Continue anyway?
 
C. Hewlett-Packard DeskJet Printers
    C1. Printing Envelopes
    C2. Printing Color Charts
 
D. Canon BJ-200, BJ-300, BJC-600
    D1. Printing Envelopes
 
============================================================
A.  Common Questions and Answers
============================================================
 
A1.  System Hangs Entering Works Communications
------------------------------------------------------------
     * If you have a Pentium Processor and you are running
       Windows for Workgroups 3.11 you must obtain an updated
       SERIAL.386 driver for Windows for Workgroups 3.11.  You
       can obtain this driver from Microsoft Product Support
       Services, Microsoft Download Service, or the CompuServe
       Software Library.
 
     * If you are encountering this problem and you are not
       using a computer that has a Pentium processor then the
       updated SERIAL.386 will not solve your problem. In
       this case you are experiencing a hardware interrupt
       conflict where you have more than one device in your
       computer configured for the same interrupt request.
       This can occur if you have an internal modem configured
       for COM 1 and a physical COM 1 port on your system.
       You must disable the physical COM 1 port in order for
       the modem to work correctly. Refer to your hardware
       documentation for instructions for disabling serial
       ports. This can occur with other devices as well,
       such as a sound card, network card, or other add-in
       peripheral. Please contact your hardware vendor for
       help resolving hardware interrupt conflicts.
 
       There is a workaround if the port involved in the
       interrupt conflict is not the port that your modem
       is connected to. You can add the following lines to
       the MSWORKS3.INI file that is in your Windows directory
       to disable auto port detection.
 
          [Communications]
          DisablePortChecking=1
 
       After adding these lines to your MSWORKS3.INI file
       you will need to restart Works 3.0 for Windows. Now
       when you start the communications module your system
       should not hang. You will need to manually select the
       port that your modem is on and choose Test. If your
       system hangs at this point then we know that the
       interrupt conflict involves the port that you selected.
       You will need to resolve the hardware interrupt conflict
       before you will be able to use the Works communication
       module.
 
A2.  Printing Envelopes with an Envelope Feeder
------------------------------------------------------------
     To print envelopes from the envelope feeder on your
     printer, you must tell Works that you have an envelope
     feeder installed. First, select Options from the Tools
     menu. Select "Printer's envelope feeder is installed"
     then choose OK. If the "Printer's envelope feeder is
     installed" option is not enabled the printer will try
     to print the envelope(s) from the manual feed tray.
 
A3.  Changing the Default Font
-----------------------------------------------------------
     Works 3.0 for Windows allows you to choose whatever
     font you want as your default font. To set your default
     font for the Word Processor for example, while you are
     in a Word Processor document you would choose Font and
     Style... from the Format menu. While you are in the
     Font and Style dialog you would select the Font name,
     size, color, etc. then choose the Set Default button.
     This will take effect with the next Word Processor
     document that you create. The Word Processor and
     Database form view will use the same default font,
     while the Spreadsheet and Database list use the same
     default font.
 
A4.  Opening Works 3.0 for Windows files in Word 6.0 for Windows
------------------------------------------------------------
     If you receive the error message "This is not a Works
     for Windows file" when you are attempting to open a
     Works 3.0 for Windows file into Word 6.0 for Windows,
     you need to turn on the Confirm Conversions option in
     the File Open dialog of Word 6.0 for Windows. Once you
     have enabled Confirm Conversions then you can select
     the Works 3.0 for Windows converter from the list of
     available converters in Word 6.0 for Windows. If this
     option is not available you will need to obtain the
     Word 6.0 for Windows supplemental conversion kit.
     The supplemental conversion kit is available on the
     Microsoft Download Service, on CompuServe in the
     Software Library, and from Microsoft Word Support.
 
A5.  Removing Bullets from Word Processor Document
------------------------------------------------------------
     When you add Bullets to a Word Processor document in
     Works for Windows, the only way to remove the bullets
     is through the Paragraph... command under the Format
     menu. In the Paragraph dialog box, you need to select
     the Indents and Alignment tab then uncheck the Bulleted
     option.
 
A6.  How to Delete, Move, or Copy a File
------------------------------------------------------------
     If you want to move, delete, copy, or rename a file
     that you created in Works for Windows you can do this
     in the File Organizer Wizard or through the Windows
     File Manager. The File Organizer Wizard can be accessed
     through the Create New File option under the File menu.
     Selecting the Create New File option will bring up the
     Startup dialog. In the Startup dialog, first choose
     Use a WorksWizard then you can select the File Organizer
     option from the list of available Wizards.
 
A7.  Menu Commands not Accessible
------------------------------------------------------------
     After you open or save a document for the first time,
     you may find that most menu commands are unavailable.
     For example, choosing Font & Style from the Format menu
     may result in no action, while Save and Print in the
     File menu may work correctly. This may indicate that
     you have an incorrect version of the file COMMDLG.DLL
     on your computer. This file should be located in your
     WINDOWS\SYSTEM subdirectory, but we have found it in
     various locations.
 
     Carefully follow the steps below to resolve this problem.
     1. Start File Manager (usually located in the Main group of Windows
        Program Manager).
     2. From the View menu, choose All File Details.
     3. From the File menu, choose Search.
     4. In the Search For box, type "commdlg.dll" (without the quotation
        marks) and enter the C:\ to search your C drive. Repeat this
        process for each hard drive you have on your computer.
     5. If commdlg.dll is found in any directory other than the
        WINDOWS\SYSTEM directory, rename each of the files in
        directories other than WINDOWS\SYSTEM to COMMDLG.OLD.
     6. Next we need to verify the version of the file left in the
        WINDOWS\SYSTEM directory. If it is not present, or the size is
        different than those listed in the table below continue on to
        step 7, otherwise just restart Windows since step 5 should have
        resolved the problem.
 
          Windows Version      File Date     File Size      Disk
          ------------------------------------------------------
          3.1             3/10/92       89248 bytes      4
          3.11            11/1/93       97936 bytes      1
 
     7. Exit Windows to MS-DOS and use the following command to expand
        the file from the original Windows disk (shown above):
 
          expand a:commdlg.dl_ c:\windows\system\commdlg.dll
 
          Note: You will need to substitute the path to your
          WINDOWS\SYSTEM directory if it is different than the one shown
          above.
     8. Restart Windows and test Works. It should operate correctly now.
 
Text Continued in Part 2 of 4...
 
KBCategory: kbreadme
KBSubcategory: wworkskb mwksole
 
Additional reference words: kbhowto 3.00a 3.00b w_works readme.txt Tools
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Version           : WINDOWS:3.0a,3.0b
Platform          : WINDOWS
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Copyright Microsoft Corporation 1999.