Tape Drive Error with HP Jetstor 5000
  
PSS ID Number: Q126035
Article last modified on 02-15-1995
 
3.10 3.50
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Windows NT operating system version 3.1
 - Microsoft Windows NT Advanced Server version 3.1
 - Microsoft Windows NT Workstation version 3.5
 - Microsoft Windows NT Server version 3.5
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SYMPTOMS
========
 
When you start the Windows NT Backup program (NTBACKUP.EXE) using the HP
Jetstor 5000 (HP 35480A) tape backup device, the following error message
appears:
 
   Tape Drive Error Detected
   A tape device has been detected, and the tape driver started. However,
   the tape device is not responding. Check that tape device power is on
   and cables are properly connected.
 
CAUSE
=====
 
This problem occurs if the firmware revision of the HP Jetstor 5000 tape
device is prior to 11.0.
 
RESOLUTION
==========
 
In order to correct this problem, contact HP Service and Parts Center at
(800) 227-8164 to obtain the latest firmware revision (11.00). The firmware
part number is C150489211.
 
MORE INFORMATION
================
 
To determine the firmware revision number of your tape backup device, use
Registry Editor.
 
1. Start Registry Editor.
 
2. Find the following subkey:
 
   \HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\Scsi
   \Scsi Port <w>\Scsi Bus <x>\Target Id <y>\Logical Unit <z>
 
   where <w> is the SCSI port number, <x> is the SCSI bus number, <y> is
   the Target ID number of the SCSI device, and <z> is the Logical Unit of
   the SCSI device.
 
3. View the following value:
 
      Identifier: REG_SZ: HP 35480 Tape <xxxx>
 
   where <xxxx> is the firmware (ROM) revision of the tape drive.
 
4. Exit Registry Editor.
 
The HP products discussed here are manufactured by Hewlett-Packard, a
vendor independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
 
KBCategory: kb3rdparty
KBSubcategory: nthw ntutil
Additional reference words: prodnt 3.10 3.50
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Copyright Microsoft Corporation 1995.
