Mac Works 4.0b: System Error: Error Type 11 When Starting Works
  
PSS ID Number: Q126036
Article last modified on 10-22-1998
 
4.0b
 
MACINTOSH
 

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The information in this article applies to:
 
 - Microsoft Works for the Power Macintosh, version 4.0b
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SYMPTOMS
========
 
When you start Works for Power Macintosh, you may receive the following
error message:
 
   Sorry, a system error occurred. "Microsoft Works 4.0" Error type 11
 
RESOLUTION
==========
 
To solve this problem, do one of the following:
 
Option 1: Remove the QuickTime Extension
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1. Open the Extensions folder located in your System Folder.
 
2. Locate the QuickTime extension.
 
3. Drag the QuickTime extension to another location on your hard drive.
 
4. Restart the computer.
 
Option 2: Install the QuickTime PowerPlug Extension
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1. Insert the CD-ROM that contains the System Software.
 
2. Open the Extensions folder in the System Folder on the CD-ROM.
 
3. Locate the QuickTime PowerPlug extension.
 
4. Copy this item to your hard drive's System Folder.
 
5. When asked to place items into the Extensions folder, click OK.
 
6. Restart the computer.
 
Works for the Power Macintosh should now start without the error message.
 
MORE INFORMATION
================
 
If QuickTime is loaded when you start the Macintosh, then the QuickTime
PowerPlug is also necessary to use the Power Macintosh version of Works.
 
The third-party products included here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
 
Additional query words: m_works 4.00 load launch start ppc
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Keywords          : kberrmsg
Version           : 4.0b
Platform          : MACINTOSH
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.