Mac Works 4.0: Opening Word Processor Causes System to Hang
  
PSS ID Number: Q126849
Article last modified on 10-22-1998
 
4.0 4.0a 4.0b
 
MACINTOSH
 

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The information in this article applies to:
 
 - Microsoft Works for the Macintosh, version 4.0, 4.0a, 4.0b
 - Microsoft Works for the Power Macintosh, version 4.0b
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SYMPTOMS
========
 
When you are creating a new Word Processor document, or trying to open an
existing Word Processor document in Microsoft Works 4.0, the computer may
hang or freeze (stop responding) and have to be reset. You may also receive
the following error:
 
   Error Type 1
 
CAUSE
=====
 
This problem can be caused by an incompatibility between Works 4.0 and the
QuickDraw GX Helper, which is a component of the Macintosh System 7.5
software.
 
RESOLUTION
==========
 
1. Open the System Folder on your hard drive.
 
2. Open the Extensions folder.
 
3. Move the QuickDraw GX Helper extension onto the desktop.
 
4. Select Restart from the Special Menu.
 
You should now be able to open or create a Works Word Processor document
without the computer hanging.
 
MORE INFORMATION
================
 
If the computer continues to hang, it might be advisable to remove the
QuickDraw files completely by using the Custom Remove option in the Install
QuickDraw GX.
 
The third-party products included here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
 
KBCategory: kb3rdparty
KBSubcategory: mwkswp mwksprob macworkskb
 
Additional reference words: 4.00 4.00a 4.00b mac m_works frozen freezes
crash crashed hangs hanged mwkswp
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Keywords          : kb3rdparty
Version           : 4.0 4.0a 4.0b
Platform          : MACINTOSH
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.