Cannot Open Help File in Office Professional and Bookshelf
  
PSS ID Number: Q127758
Article last modified on 03-22-1996
 
1994
 
WINDOWS
 

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1994
WINDOWS
kbmm kbsetup kbprb
 
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The information in this article applies to:
 
 - Microsoft Office Professional and Bookshelf 1994, version 4.3C
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SYMPTOMS
========
 
After you install the Microsoft Office Professional 4.3-CD with Microsoft
Bookshelf 1994, you may receive the following error message when you choose
Help in Microsoft Bookshelf:
 
   Cannot Open Help File. Help is unable to find the file BSWORD.HLP. It is
   either missing or is not in the directory specified in the WIN.INI file.
 
RESOLUTION
==========
 
To resolve this problem, use either of the following methods:
 
Method 1
--------
 
1. Locate the BSWORD.HLP file.
 
   The file will be in either the subdirectory where you installed
   Bookshelf or in the Office Professional subdirectory (where Microsoft
   Word is installed).
 
2. Open the WIN.INI file.
 
   For more information about how to perform this task in Windows, see your
   Windows printed documentation or online Help.
 
3. In the WIN.INI file, locate the [Bookshelf] line.
 
   NOTE: If this line does not exist, you must reinstall Bookshelf.
 
4. In the [Bookshelf] section, locate the entry called BSWordHelp=.
 
   If you do not see this line, add the entry to the [Bookshelf] section
   and continue with Step 5.
 
5. Add the directory entry to where the file BSWORD.HLP is located. For
   example
 
      [Bookshelf]
      BSWordHelp=<drive>:\BOOKS94\BSWORD.HLP
 
   where <drive> is your hard disk drive. The file will be located in
   either the <drive>:\BOOKS94 subdirectory or in the
   <drive>:\MSOFFICE\WINWORD subdirectory . The location depends on where
   Bookshelf and Office have been installed.
 
WORKAROUND 2
------------
 
If you are unable to find the BSWORD.HLP file, reinstall Bookshelf and run
Help again.
 
STATUS
======
 
Microsoft has confirmed this to be a problem in Microsoft Office
Professional 4.3C CD and Bookshelf, 1994 edition. We are researching this
problem and will post new information here as it becomes available.
 
KBCategory: kbmm kbsetup kbprb
KBSubcategory: win31
 
Additional reference words: 1.0 multi media multimedia multi-media mmtitles
4.30c-CD '94 94 4.3c 4.3c winword
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Keywords          : win31 
Version           : 1994
Platform          : WINDOWS
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Copyright Microsoft Corporation 1996.