How to Stop an Epay Transaction
  
PSS ID Number: Q129320
Article last modified on 05-26-1995
 
1.00
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Bob, version 1.0
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SUMMARY
=======
 
If you send Epay instructions to On-Line Services and then decide to
cancel the payment, you can void the Epay transaction and send the
instructions to On-Line Services up until 4 days before the due date.
 
RESOLUTION
==========
 
To tell On-Line Services to cancel an Epay transaction, do the following:
 
1. Select the Epay transaction you want to stop by clicking it once
   in the register.
 
2. Select the Change, Delete, or Schedule A Transaction squishy.
 
3. Select the Change It squishy.
 
4. Select the Void It squishy. Lexi will give you the following message:
 
      This payment has already been sent to Pay On-Line. If you void
      it, an instruction will be sent to Pay On-Line to cancel it.
 
5. Select the Yes, Void It squishy.
 
6. Lexi will notify you that the transaction has been voided. Choose
   the OK button.
 
   NOTE: At this point, before you send the void instructions, you can
   change your mind and unvoid the transaction by choosing the Unvoid It
   squishy. Once you have sent the instructions, you will not be able to
   unvoid it.
 
7. Choose the button with the green check mark to enter the change.
 
8. Lexi will ask if you want to send the instructions now. Select the
   Yes, Send Now squishy.
 
MORE INFORMATION
================
 
If you try to void an Epay after four days before the due date, Lexi
tells you that there is a problem and gives you the following
message:
 
   It is too late for Pay On-Line to cancel this payment. It has
   already been processed for payment.
 
At this point, the only way to cancel the payment is to contact your
bank to stop payment on the check.
 
KBCategory: kbusage
KBSubcategory: B_Checkbook
KBPriority3
 
Additional reference words: w_bob 128136 NPC NPCI Online cancel
stoppayment cancle Intuit
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Copyright Microsoft Corporation 1995.