Money Err Msg: Could Not Complete the Call at This Time
  
PSS ID Number: Q129908
Article last modified on 09-13-1997
 
3.00 3.00a 4.00 4.00a
 
WINDOWS
 

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3.00 3.00a 4.00 4.00a
WINDOWS
kbother kberrmsg kbprb
 
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The information in this article applies to:
 
 - Microsoft Money versions 4.0, 4.0a for Windows 95
 - Microsoft Money versions 3.0, 3.0a
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SYMPTOMS
========
 
When you try to access Money online features, you may receive one of
the error messages below specific to your version of Money.
 
Money 5.0, 4.0
--------------
 
When you connect to Online Services you may receive the following
message:
 
   Online Service received your instructions, but could not
   complete the call. The call may have been interrupted by
   call-waiting. Please try again. If this message repeats,
   call Online Service Customer Support. Do you want to complete
   your call now?
 
Money 3.0
---------
 
When you connect to On-Line Services in Money 3.0, you may receive the
following message:
 
   On-Line services has received your instruction, but could not
   complete the call at this time. You will now be prompted to
   complete the call.
 
RESOLUTION
==========
 
If you have successfully connected to Online Services in the past
and have not made any changes to your system, contact your online
provider or contact Online Services (630) 300-3020, Monday-Friday
8 A.M. to 5 P.M. CTS)
 
To contact your online provider, please also see the following
article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q118894
   TITLE     : Support Phone Numbers for Money Online Services
 
If you have never made a successful connection, or have recently made
changes to your system that may affect how your modem functions, please
see the following articles in the Microsoft Knowledge Base before
contacting Online Services:
 
   ARTICLE-ID: Q138455
   TITLE     : Troubleshooting Communication Problems in Money
               for Windows 95
 
   ARTICLE-ID: Q121221
   TITLE     : Money: Modem Troubleshooting Guide for Windows 3.x
 
If you are sending online bill payments, please also see the following
article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q148300
   TITLE     : Money: Avoiding Duplicate Payments When Communication
               Fails
 
For information about sending and receiving files, please see the
following article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q130091
   TITLE     : Money: How to Save Send and Receive Files
 
KBCategory: kbother kberrmsg kbprb
KBSubcategory: kbonline
 
Additional reference words: w_money pay on-line quotes on-line bank on
line National Payment Clearinghouse inc. NPCI 3.00 4.00 online Alien
 
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Keywords          : kbonline 
Version           : 3.00 3.00a 4.00 4.00a
Platform          : WINDOWS
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Copyright Microsoft Corporation 1997.