Road Atlas 4.0: GP Fault When Printing Help to Color DeskJet
  
PSS ID Number: Q130169
Article last modified on 11-22-1995
 
4.00
 
WINDOWS
 

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4.00
WINDOWS
kb3rdparty kbprint kbsetup kbmm
 
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The information in this article applies to:
 
 - Microsoft Automap Road Atlas for Windows, version 4.0
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SYMPTOMS
========
 
You may receive the following general protection (GP) fault error
message
 
   Deskjetc.drv caused a General Protection Fault in module <video.drv>
   at <XXX:XXX>
 
where <XXX:XXX> is the memory address, when you print an Automap Help file
to a Hewlett-Packard (HP) DeskJet 500C, 550C, or 560C printer using DeskJet
driver version 4.1.
 
RESOLUTION
==========
 
Use one of the two following methods to solve the problem.
 
Solution 1
----------
 
In Printer Setup, change the Printout option from Color Photo or Automatic
to Color Graphics.
 
To change the Printout option:
 
1. From the File menu, choose Printer Setup.
 
2. Select the appropriate DeskJet printer.
 
3. Choose the Setup button.
 
4. In the Printout section, select Color Graphics. Choose OK.
 
-or-
 
Solution 2
----------
 
Upgrade your DeskJet printer driver to version 5.0 or later.
 
For more information about obtaining Hewlett-Packard printer drivers
contact Hewlett-Packard technical support: (800) 752-0900.
 
If you cannot immediately install the new driver version, install the
DeskJet 500 printer driver. The DeskJet 500 printer driver serves as a
workaround, but features unique to your specific printer, such as color,
may be lost.
 
To install the DeskJet 500 printer driver, use the following steps:
 
1. From Control Panel, usually located in the Main program group,
   double-click the Printers icon.
 
2. Choose the Add button. Select the HP DeskJet 500 printer.
 
3. Choose install. Follow the screen directions to load the driver.
 
4. Select the DeskJet 500 printer. Choose Close.
 
The products discussed here are manufactured by Hewlett-Packard (HP),
a vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding these products' performance or reliability.
 
KBCategory: kb3rdparty kbprint kbsetup kbmm
KBSubcategory: win31
 
Additional reference words: auto auto-map reference
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Keywords          : win31 
Version           : 4.00
Platform          : WINDOWS
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Copyright Microsoft Corporation 1995.