DeskWriter Exhibits Odd Behavior in System 7.5 Environment
  
PSS ID Number: Q130556
Article last modified on 02-02-1998
 

 
MACINTOSH
 

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SUMMARY
=======
 
If you are using Macintosh System 7.5 and a DeskWriter printer, the
printer may exhibit unusual behavior. For example, when you
print a document, the printer may drop the third graphic on a page, it may
drop text, or it may exhibit other abnormalities.
 
CAUSE
=====
 
This behavior occurs when you are using a printer driver earlier than
version 6.0. Version 6.0 is the only DeskWriter printer driver that is
fully supported under System 7.5.
 
RESOLUTION
==========
 
Obtain the latest DeskWriter printer driver. It is available from Hewlett-
Packard in two different parts:
 
   Part number: C2163-60045 includes the driver on the fonts
   Part number: dw110en3 is just the driver itself
 
To obtain the updated driver, use any of the following methods.
 
Method 1: Call (800) 227-8164 for the driver and fonts (C2163-60045)
 
Method 2: Call (970) 339-7009 for the driver only (dw110en3)
 
Method 3: From the Internet
          Host IP address: 192.6.71.2
          ftp-boi.external.hp.com
          Directory: /pub/printers/djet_pjet_dwriter/mac
          Filename: dw60.hqx
 
Method 4: From CompuServe
          HP for Apples on CompuServe: GO HPPER
          Macintosh files are located in library 9
          Filename: DW60.SEA
 
The Hewlett-Packard DeskWriter and the printer drivers associated with it
are manufactured by vendors independent of Microsoft; we make no warranty,
implied or otherwise, regarding these products' performance or reliability.
 
For more information, please contact Hewlett-Packard at (208) 323-2551.
 
The third-party contact information included in this article is provided
to help you find the technical support you need. This contact information
is subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.
 
Additional query words: hp
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Platform          : MACINTOSH
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Copyright Microsoft Corporation 1998.