Money Preview Hangs or Causes Error Message with Low Memory
  
PSS ID Number: Q130890
Article last modified on 07-14-1997
 
1.00 2.00 2.00a 3.00 3.00a
 
WINDOWS
 

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1.00 2.00 2.00a 3.00 3.00a
WINDOWS
kbusage kberrmsg kbprb
 
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The information in this article applies to:
 
 - Microsoft Money versions 1.0, 2.0, 2.0a, 3.0, and 3.0a
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SYMPTOMS
========
 
If you try running the Microsoft Money preview with low memory, your
system may stop responding (hang) and you may receive one or more of the
following error messages:
 
   Previews cannot be run at this time. You may be low on memory, or
   be missing one or more Preview files. Restarting Windows or running
   Microsoft Money Setup again may correct the problem.
 
   -or-
 
   The Transaction Coach or Previews cannot be run at this time. Your
   computer may be low on memory or missing one or more of the
   required files. Close other applications or run Microsoft Money
   Setup again.
 
   -or-
 
   The Transaction Cue Cards or Previews cannot be run at this time.
   Your computer may be low on memory or missing one or more of the
   required files. Close other applications or run Microsoft Money
   Setup again.
 
   -or-
 
   Play caused a stack fault in module USER.EXE.
 
   -or-
 
   Microsoft CBT Out of Memory.
 
   -or-
 
   MSMONEY caused a General Protection Fault in module USER.EXE.
 
   -or-
 
   MSMONEY caused a general protection fault in USER.EXE.
 
In addition to the above listed messages, if you are running Money under
Windows 95 you may receive one of the following messages:
 
   Money Preview Out of Memory.
 
   -or-
 
   Error - Not enough memory is available.
 
   -or-
 
   Explorer caused a general protection fault in module USER.EXE.
 
   -or-
 
   A fatal exception OE has occurred.
 
CAUSE
=====
 
The error messages above may be generated if you have other applications
running when you try to start the Money preview, or if the Money preview
files are damaged.
 
RESOLUTION
==========
 
Try the following suggestions to troubleshoot your preview problems:
 
 - Close all other applications, then try the preview again.
 
   -or-
 
 - If the first suggestion does not fix the problem, restart Windows. Make
   sure no other applications are running, and try to start the Money
   preview again.
 
   -or-
 
 - If you still cannot run the preview, reinstall Money from your setup
   disks to replace any damaged Money program files.
 
   NOTE: Reinstalling Money does not replace or damage your Money data
   file. Only the Money program and preview files are affected.
 
KBCategory: kbusage kberrmsg kbprb
KBSubcategory:
 
Additional reference words: w_money windows basics previews what's
in money 2.00 2.0a 3.00 3.0a
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Keywords            : kberrmsg kbprb kbusage
Version             : 1.00 2.00 2.00a 3.00 3.00a
Platform            : WINDOWS
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Copyright Microsoft Corporation 1997.