ErrMsg When Starting Bob: Home Failure
  
PSS ID Number: Q131137
Article last modified on 03-02-1996
 
1.00
 
WINDOWS
 

======================================================================
1.00
WINDOWS
kbinterop kbenv kbui kberrmsg kbprb
 
---------------------------------------------------------------------------
The information in this article applies to:
 
 - Microsoft Bob version 1.0
---------------------------------------------------------------------------
 
SYMPTOMS
========
 
When you try to attempt to start Bob from Program Manager you may
receive one of the following error messages:
 
   Home Failure, "The Utopia system Services were unable to
   initialize. Possible causes: Low memory, Utopia directory not on
   path, no Utopia.mdb file, Utopia.mdb in use by another application,
   Utopia.mdb read only.  Aborting home launch now."
 
   -or-
 
   The Home can't start! Apparently the Bob system services can't be
   initialized. Possible causes are that you are low on memory; that the
   Bob directory is not on your PATH; or that UTOPIA.MDB file is
   missing, read-only or in use by another program.
 
RESOLUTION
==========
 
Delete all the temporary files in your temporary directory. Once that is
done, Bob will run correctly.
 
To delete your temporary files, do the following:
 
WINDOWS 3.1
--------------------
 
1. Exit Windows.
 
2. At the MS-DOS C: prompt, type the following and press ENTER,
 
      set
 
   where C is the letter of your hard drive.
 
3. Look for a line that begins with TEMP=
 
   If you do not have a line that begins with TEMP=, you do not have a
   valid temporary directory. The directory might not exist or is
   incorrectly configured.
 
   For more information about temporary files, consult your MS-DOS
   printed documentation or online help.
 
   For example, if the line you find looks like the following,
 
      TEMP=C:\WINDOWS\TEMP
 
   C:\WINDOWS\TEMP is the directory for temporary files.
 
4. At the MS-DOS command prompt, switch to the temporary directory. For
   example, type the following and press ENTER:
 
       cd windows\temp
 
5. Then, at the MS-DOS command prompt, type the following and press
   ENTER:
 
      del *.tmp
 
8. Start Windows. Bob should start normally.
 
Windows 95
----------
 
1. Click the Start button, point to Programs, and then click MS-DOS Prompt.
 
2. At the MS-DOS C: prompt, type the following and press ENTER,
 
      set
 
   where C is the letter of your hard drive.
 
3. Look for a line that begins with TEMP=
 
   If you do not have a line that begins with TEMP=, you do not have a
   valid temporary directory. The directory might not exist or is
   incorrectly configured.
 
   For more information about temporary files, see your Windows or MS-DOS
   printed documentation or online help.
 
   For example, if the line you find looks like the following,
 
      TEMP=C:\WINDOWS\TEMP
 
   C:\WINDOWS\TEMP is the directory for temporary files.
 
4. At the MS-DOS command prompt, switch to the temporary directory. For
   example, type the following and press ENTER:
 
       cd windows\temp
 
5. Then, at the MS-DOS command prompt, type the following and press
   ENTER:
 
      del *.tmp
 
6. Type the following and return to Windows:
 
      exit
 
   Bob should start normally.
 
KBCategory: kbinterop kbenv kbui kberrmsg kbprb
KBSubcategory: B_Shell
 
Additional reference words: w_bob 1.00 errors crash
======================================================================
Keywords          : b_shell 
Version           : 1.00
Platform          : WINDOWS
=============================================================================
Copyright Microsoft Corporation 1996.