Problems Accessing Modem Using QuickLink-II
  
PSS ID Number: Q131140
Article last modified on 12-12-1997
 

 
WINDOWS
 

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WINDOWS
kbusage
 
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The information in this article applies to:
 
 - Microsoft Money version 3.0
 - Microsoft Bob version 1.0
 - Microsoft Works for Windows, version 3.0
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SYMPTOMS
========
 
If you use QuickLink-II, the Windows default communication driver may
be replaced. Using the QuickLink RHSICOMM.DRV driver in place of the
Windows COMM.DRV driver may cause several problems including the following
error message:
 
   Your modem is turned off, improperly configured, or in use by
   another application. Press F1 for more information.
 
RESOLUTION
==========
 
To cancel (disable) QuickLink-II and use the Windows COMM.DRV driver
instead, do the following:
 
1. Open the SYSTEM.INI file in a text editor such as Notepad.
 
2. Disable the RHSICOMM.DRV driver in the [BOOT] section by adding a
   semicolon (;) to the line that reads
 
      COMM.DRV=RHSICOMM.DRV
 
   so that it reads:
 
      ;COMM.DRV=RHSICOMM.DRV
 
3. To re-enable the Windows COMM.DRV driver in the [BOOT] section,
   add a line in that section that reads:
 
      COMM.DRV=COMM.DRV
 
   There may be an additional line in the [BOOT] section that reads:
 
      COMM_DRV_OLD=comm.drv
 
   Add a semicolon in front of this line so that it reads:
 
      ;COMM_DRV_OLD-comm.drv
 
4. Save the changes, exit Windows, and restart your computer.
 
MORE INFORMATION
================
 
QuickLink-II is made by Smith Micro, Inc. and is packaged by various
modem manufacturers with their modems. If you have questions regarding
this product, contact the maker of your modem.
 
The products included here are manufactured by vendors independent of
Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.
 
KBCategory: kbusage
KBSubcategory: kbonline
 
Additional query words: w_money 3.0 w_bob quick link 2 w_works
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Keywords          : kbonline 
Platform          : WINDOWS
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Copyright Microsoft Corporation 1997.