Concurrent Connections to Same On-Line Account Generates Error
  
PSS ID Number: Q131901
Article last modified on 12-13-1997
 
3.00 3.00a 4.00
 
WINDOWS
 

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3.00 3.00a 4.00
WINDOWS
kbusage kberrmsg kbprb
 
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The information in this article applies to:
 
 - Microsoft Money versions 3.0 and 3.0a
 - Microsoft Money version 4.0 for Windows 95
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SUMMARY
=======
 
Only one user can be signed-on to a single On-Line account at one time. If
you try to access the same On-Line account at the same time, using two
different computers, modems and phone lines, the second modem connection is
dropped and you receive the following error message.
 
In Money 4.0
------------
 
In Money 4.0, you receive the following error message:
 
   Online Services received your instructions, but could not
   complete the call. The call may have been interrupted by
   call-waiting. Please try again. If this message repeats, call
   Online Services Customer Support. Do you want to complete your
   call now?
 
If you choose Yes, you are prompted to enter your PIN number again and the
call is tried again. If you choose No, the error window closes and
you are returned to On-Line Services or the Investment Portfolio.
 
In Money 3.0
------------
 
In Money 3.0, you receive the following error message:
 
   A communication error occurred. Please try your call again, and if
   this message repeats, call On-Line Services Customer Support.
 
MORE INFORMATION
================
 
This feature is designed for account accuracy. All transactions from an On-
Line session must be entered and recorded properly before another On-Line
session can add new transactions.
 
If On-Line Services detects that an On-Line account number is already in
use, the second connection is dropped.
 
NOTE: This generic error message can be generated any time a connection to
On-Line Services is dropped. Receiving this message does not necessarily
mean that two concurrent connections are being made.
 
For additional information about this error message, please see the
following article(s) in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q123287
   TITLE     : Money Err Msg: "A Communications Error Occurred..."
 
KBCategory: kbusage kberrmsg kbprb
KBSubcategory: kbonline
 
Additional query words: kbhowto w_money 3.00 3.00a online service modem
comm 4.0 Alien
 
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Keywords          : kbonline 
Version           : 3.00 3.00a 4.00
Platform          : WINDOWS
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Copyright Microsoft Corporation 1997.