Bob Letter: Colors Inaccurate with HP DeskJet Driver 5.0
  
PSS ID Number: Q132196
Article last modified on 03-02-1996
 
1.00
 
WINDOWS
 

======================================================================
1.00
WINDOWS
kb3rdparty kbsetup kbprint kbprb
 
---------------------------------------------------------------------------
The information in this article applies to:
 
 - Microsoft Bob version 1.0
 - Microsoft Creative Writer for Windows, version 1.0
---------------------------------------------------------------------------
 
SYMPTOMS
========
 
When you print a color Bob Letter Writer or Creative Writer document to a
Hewlett-Packard (HP) DeskJet color printer, you receive greenish-black
output. The problem occurs when you print color borders, color text, or
color clip art.
 
Printers affected include the HP DeskJet 500c, 540c, 550c, and 560c and
driver version 5.0.
 
CAUSE
=====
 
When the DeskJet driver is installed, the default setting is Automatic.
When Automatic is used, the output does not match the original colors
selected in the document.
 
RESOLUTION
==========
 
Use one of the following methods to solve your printer problems.
 
Method 1
--------
 
Install the HP DeskJet 6.0 driver. For more information about obtaining the
new driver contact HP at (208) 323-2551.
 
Method 2
--------
 
To print colors more accurately, do the following:
 
Windows 3.x:
 
1. Open Control Panel, usually located in the Main program group.
 
2. Double-click Printers.
 
3. Click the HP DeskJet printer.
 
4. Click Setup.
 
5. Select Color Graphics.
 
6. Click OK. Close the Control Panel.
 
Make sure you have the color cartridge installed in your printer, then
print the document.
 
Windows 95:
 
1. Click the Start button, point to Settings, and then click Printers.
 
2. With your right mouse button, click the HP DeskJet printer.
 
3. Click the Details tab.
 
4. Click Properties.
 
5. Click Setup.
 
6. Click the Windows 95 icon in the upper left corner of the HP DeskJet
   Printer dialog box and then click About.
 
7. If the version is 5.0, you need to change the printout setting.
 
   a. Click OK.
 
   b. Click Color Graphics.
 
   c. Click OK.
 
   d. Click OK to close the Printer settings box.
 
Make sure you have the color cartridge installed in your printer, then
print the document.
 
The HP products discussed here are manufactured by a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.
 
KBCategory: kb3rdparty kbsetup kbprint kbprb
KBSubcategory: b_letter
 
Additional reference words: w_bob 1.00 letters colors smeared blurry
blurred output h-p deskjet desk jet kids cw mskids homekids
======================================================================
Keywords          : B_Letter 
Version           : 1.00
Platform          : WINDOWS
=============================================================================
Copyright Microsoft Corporation 1996.