"ACMESETUP Caused an Illegal Instruction in KRNL386.EXE..."
  
PSS ID Number: Q132532
Article last modified on 05-16-1998
 
windows:4.0,4.0a,4.0c
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft PowerPoint for Windows, versions 4.0, 4.0a, and 4.0c
 - Microsoft Windows operating system versions 3.1 and 3.11
 - Microsoft Windows for Workgroups, versions 3.1 and 3.11
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SYMPTOMS
========
 
When you run PowerPoint Setup, you may get the following error message:
 
   ACMESETUP has caused an illegal instruction in KRNL386.EXE
   at 001:6c4f
 
CAUSE
=====
 
This error occurs when you are running Vshield virus protection by McAffee
Associates.
 
RESOLUTION
==========
 
Disable Vshield before running PowerPoint Setup. To do this:
 
1. In Program Manager, click Run on the File menu.
 
2. Type the following in the Command Line box and then click OK:
 
      sysedit
 
3. The System Configuration Editor will start. Look in your Autoexec.bat,
   Config.sys, System.ini, and Win.ini files for any lines that refer to
   Vshield. When you find them, disable them by doing the following:
 
   a. In Autoexec.bat, insert "REM" (without the quotation marks) at the
      beginning of each line that refers to Vshield.
 
   b. In Config.sys, Win.ini, and System.ini, insert a semicolon (;) at the
      beginning of each line that refers to Vshield.
 
4. Save any files you modified, quit Windows, and restart your computer.
 
NOTE: Vshield must be installed manually and can be installed in many ways.
This is why these instructions are not more specific.
 
If you run PowerPoint Setup again, it should run successfully.
 
The Vshield product discussed here is manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.
 
Additional query words: 4.00 4.00a 4.00c gpf general protection fault
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Keywords          : kberrmsg kbsetup
Version           : windows:4.0,4.0a,4.0c
Platform          : WINDOWS
Hardware          : x86
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.