PPT: GP Fault When Printing DIBs to HP DeskJet
  
PSS ID Number: Q133081
Article last modified on 05-16-1998
 
windows:2.0,3.0,4.0
 
WINDOWS
 

======================================================================
--------------------------------------------------------------------
The information in this article applies to:
 
 - Microsoft PowerPoint for Windows, versions 2.0, 3.0, 4.0
--------------------------------------------------------------------
 
SYMPTOMS
========
 
When you print a slide that contains a Device Independent Bitmap (DIB) to a
Hewlett-Packard DeskJet Series color printer using the HP ColorSmart
printer driver version 5.00, you may receive an error similar to the
following:
 
   PP4 Caused a General Protection Fault in module
   DESKJETC.DRV at XXXX:XXX
 
RESOLUTION
==========
 
1. Run the program Hpvcnfig.exe, located in the Windows directory.
 
2. In the HP DeskJet Configuration dialog box, click to select the
   HP Color and Reverse Color check boxes. Click OK.
 
3. Restart Windows.
 
4. Run Control Panel, and double-click Printers.
 
5. Click the HP DeskJet driver and click Setup.
 
6. In the Printout area, click Color Graphics. Click OK.
 
7. Open your presentation and try to print again.
 
MORE INFORMATION
================
 
The third-party products included here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
 
Additional query words: 2.00 3.00 4.00  desk jet gp fault gpf
macppt winppt general protection 500c 550c 560c 540 540c
======================================================================
Keywords          : kb3rdparty kberrmsg kbprint kbdta
Version           : windows:2.0,3.0,4.0
Platform          : WINDOWS
Hardware          : x86
Issue type        : kbprb
=============================================================================
Copyright Microsoft Corporation 1998.