Remote Diagnostics Fails To Locate Client
  
PSS ID Number: Q134760
Article last modified on 11-01-1995
 
1.00 1.10
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Systems Management Server versions 1.0 and 1.1
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SYMPTOMS
========
 
If you choose the Personal Computer Properties for a particular client and
choose Diagnostics, a message stating that Systems Management Server is
unable to locate the client may appear, even though the client is properly
configured.
 
CAUSE
=====
 
Systems Management Server is failing to correctly detect the client.
 
STATUS
======
 
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.0 and 1.1. This problem was corrected in the latest US Service
Pack for Systems Management Server. For information on obtaining this
update, query on the following word in the Microsoft Knowledge Base
(without the spaces):
 
   S E R V P A C K
 
KBCategory: kbnetwork kbbug1.00 kbbug1.10 kbfix1.10.sp1
KBSubcategory: smsremtshoot
Additional reference words: 1.00 1.10 prodsms sms diagnostics remote
win95 helpdesk wfw wfwg
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Copyright Microsoft Corporation 1995.
