Money: Money Could Not Complete the Call Due to Trouble...
  
PSS ID Number: Q135050
Article last modified on 08-20-1998
 
WINDOWS:4.0,4.0a,5.0,98
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 98
 - Microsoft Money version 5.0 for Windows 95
 - Microsoft Money version 4.0 for Windows 95
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SYMPTOMS
========
 
When you try to use the Microsoft Money Online Services, you may
receive the following error message:
 
   Money could not complete the call due to trouble communicating
   with the modem port. Please try again.
 
RESOLUTION
==========
 
This error message can be caused by modem problems or conflicts with other
communication software installed on your computer. See the Internal Modems,
External Modems or Communication Software Conflicts sections below for more
information.
 
Internal Modems
---------------
 
If you have an internal modem and you receive this error message,
Windows is unable to communicate with your modem. Check the modem
settings in the Windows Control Panel to verify that the modem is
installed correctly.
 
For more information about how to accomplish this task in Windows, see your
Windows printed documentation or online help.
 
External Modems
---------------
 
If you have an external modem and receive this error message, check all
cable connections and make sure the modem power is on. If everything
appears correct, check the modem settings in Control Panel.
 
For more information about how to accomplish this task in Windows, see your
Windows printed documentation or online help.
 
Communication Software Conflicts
--------------------------------
 
The problem can also occur if you have other communications software
running in the background such as fax software configured to receive
incoming faxes. You must close any other communications software
before you can use the Microsoft Money Online Banking services.
 
Phone Line Connections
----------------------
 
Your modem may not be properly connected to the phone line. Check to make
sure that the phone line is securely connected to your modem. Verify that
the connection is working, and that a dial tone exists.
 
For more information about how to perform this task in Windows 95, see
your Windows printed documentation or online Help.
 
Additional query words: w_money FAQ 95 win95 money95 97 6.0 potato
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Keywords          : kberrmsg kbdta kbonline kbfaq
Version           : WINDOWS:4.0,4.0a,5.0,98
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.