Works Unexpectedly Quits with QuickTime on a Power Macintosh
  
PSS ID Number: Q135854
Article last modified on 10-22-1998
 
4.0 4.0a 4.0b
 
MACINTOSH
 

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The information in this article applies to:
 
 - Microsoft Works for the Macintosh, versions 4.0, 4.0a, 4.0b
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SYMPTOMS
========
 
When you insert a QuickTime movie into a Works document, the program may
unexpectedly quit.
 
Also, when running the Works Demo included with the multimedia version, the
Demo program may unexpectedly quit. This occurs when the program reaches
the portion of the demo that processes "bullets."
 
These problems may also be accompanied the following error message:
 
   The application "unknown" has unexpectedly quit, because an error of
   type 1 occurred.
 
CAUSE
=====
 
These problems may occur if both the QuickTime (version 1.6.x) and
QuickTime PowerPlug (version 2.0) extensions are in the Extensions Folder.
 
RESOLUTION
==========
 
To eliminate the problem, use one of the following methods:
 
Method 1
--------
 
Replace QuickTime (version 1.6.x) with QuickTime (version 2.0).
 
 -or-
 
Method 2
--------
 
Remove QuickTime PowerPlug (version 2.0) and replace with QuickTime
PowerPlug (version 1.0).
 
MORE INFORMATION
================
 
To install a different version of QuickTime or PowerPlug, use
the System Software installation disks or CD-ROM that came with
the computer.
 
For additional information about the Works 4.0 demo, please see the
following article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: QQ126850
   TITLE     : Multimedia Works: Hang at Bullet Screen in Froggy Demo
 
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
 
KBCategory: kb3rdparty kbmm kberrmsg
KBSubcategory: 3rdparty mwksprb macmm macworkskb
 
Additional reference words: 4.00 4.00a 4.00b mac m_works cdrom froggy
mmworks compact cd
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Keywords          : kberrmsg
Version           : 4.0 4.0a 4.0b
Platform          : MACINTOSH
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.