Mac Works 4.0: Unexpectedly Quits When Choosing Apple Modem Tool
  
PSS ID Number: Q136443
Article last modified on 10-22-1998
 
4.0 4.0a 4.00b
 
MACINTOSH
 

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The information in this article applies to:
 
 - Microsoft Works for the Macintosh, versions 4.0, 4.0a, 4.0b
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SYMPTOMS
========
 
Works unexpectedly quits when you change the connection in the
Communication module. This occurs when you change the connection to
something other than the Apple Modem Tool, and then change it back to the
Apple Modem Tool.
 
CAUSE
=====
 
Works 4.0 was designed for use with the Apple Modem tool version 1.1.1.
Other versions of this tool may cause errors. Once selected for the first
time, the tool functions normally. Switching to another tool and then
switching back to the Apple Modem Tool causes the error.
 
RESOLUTION
==========
 
To keep this error from occurring, use one of the following methods.
 
Method 1
--------
 
Avoid switching tools in the Connection Settings window. Choose a tool and
keep that tool selected, do not switch back to the Apple Modem Tool.
 
Method 2
--------
 
Reinstall the tools that were designed for Works 4.0 using the following
steps:
 
1. Open the Microsoft Works 4.0 folder on the hard drive.
 
2. Double-click on the Microsoft Setup icon.
 
3. Click Add/Remove.
 
4. In the Installed Components section, select Communications. Click
   Continue, then click OK to remove Communications components.
 
5. Open your System Folder and then the Extensions folder. If the Apple
   Modem Tool is present, drag it to the trash, and then empty the trash.
 
6. Double-click the Microsoft Setup icon.
 
7. Click Add/Remove.
 
8. In the Components Not Yet Installed section, select the Communications
   box. Click Continue, then click OK. The Communications component is
   reinstalled.
 
MORE INFORMATION
================
 
Works 4.0 ships with the Apple Modem Tool version 1.1.1.
 
This is the tool that it was designed to work with. Other programs, such as
Claris Works 3.0, install a newer version of the tool such as 1.5.3. This
version of the tool is not completely compatible with Works 4.0.
 
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
 
Additional query words: 4.00 4.00a 4.00b mac m_works quits
type 1 one hangs hanging hanged crashed crash crashes freeze frozen locked
locked-up lock hang hanged bombed bomb down
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Keywords          : kb3rdparty
Version           : 4.0 4.0a 4.00b
Platform          : MACINTOSH
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.