Mac Works 4.0: Word Processor Hangs or Causes System Error
  
PSS ID Number: Q137573
Article last modified on 10-22-1998
 
4.0 4.0a 4.0b
 
MACINTOSH
 

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The information in this article applies to:
 
 - Microsoft Works for the Macintosh versions 4.0, 4.0a, and 4.0b
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SYMPTOMS
========
 
When you open a word processing document in Works 4.0, a system error
occurs or Works stops responding (hangs).
 
This can happen if the System Fonts folder contains a damaged or corrupt
font.
 
RESOLUTION
==========
 
Try the following steps to solve the problem and end the system error:
 
1. Move the Fonts folder from the System folder to the Desktop.
 
2. On the Special menu, click Restart.
 
   NOTE: An empty Fonts folder is created in the System folder when the
   computer restarts.
 
3. Open Works, and then open the document causing the error.
 
   NOTE: If the document opens without a system error, the problem is
   caused by one of the fonts. If the error still occurs, refer to the
   MORE INFORMATION section of this article.
 
4. Close Works.
 
5. Move a small number of fonts from the old Font folder on the Desktop
   into the new Font folder in the System folder.
 
6. Open Works, then open the document causing the error. Repeat steps 4
   through 6 until the system error occurs again.
 
   When the error occurs, one of the last fonts you've moved into the new
   Fonts folder is causing the error. Continue testing the fonts until you
   can narrow it to one or more. Leave the bad font(s) in the old Font
   folder or, if possible, drag the font(s) to the Trash and empty Trash.
   If several fonts are corrupted it may be necessary to reinstall those
   fonts.
 
MORE INFORMATION
================
 
If the problem still occurs, check for an extension conflict by restarting
with extensions off and repeat step 3. If the problem no longer occurs
there may be an extension conflict.
 
For additional information, please see the following article in the
Microsoft Knowledge Base:
 
   ARTICLE-ID: Q122860
   TITLE     : Works 4.0 FastTips: Setup Questions & Answers
 
KBCategory: kbennv kbusage kbprb kberrmsg
KBSubcategory: macworkskb
 
Additional reference words: 4.00 4.00a 4.00b mac m_works mwksss mwksdb
mwkswp hangs hanging hanged crashed crash crashes freeze frozen locked
locked-up lock hang hanged bombed bomb down
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Keywords          : kbenv kberrmsg
Version           : 4.0 4.0a 4.0b
Platform          : MACINTOSH
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.