Money 3.0: Questions and Answers about Online Bill Payment
  
PSS ID Number: Q138129
Article last modified on 02-07-1998
 
3.00 3.00a 4.00 4.00a
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money versions 4.0, 4.0a for Windows 95
 - Microsoft Money for Windows, versions 3.0, 3.0a
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SUMMARY
=======
 
The following article contains answers to frequently asked questions about
Online Bill Payment with Microsoft Money.
 
MORE INFORMATION
================
 
Questions and Answers
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 1. Q. Will this service work with my bank or credit union?
 
    A. Online Bill Payment works with any checking account at
       any financial institution in the United States.
 
 2. Q. How do I sign up?
 
    A. Use the instructions below for your version of Money:
 
       Money for Windows 95
       --------------------
 
       1. Open Money.
 
       2. At the Contents Window, click the Online Services button.
 
       3. Follow the screen instructions.
 
       Money 3.0
       ---------
 
       1. In Program Manager, open the Money program group.
 
       2. Double-click the Online Sign-up Form icon.
 
       3. Follow the screen instructions.
 
 3. Q. Are there bills that I cannot pay with Online Bill Payment?
 
    A. Any payments that must be accompanied by an official form, for
       example, tax payments or court-directed payments, should not be
       paid with Online Bill Payment.
 
 4. Q. How do I pay for the service?
 
    A. When you sign up for Online Services, you designate an account
       as the payment account. The service fee is automatically
       deducted from this account. The deduction does not count as one of
       your 20 payments.
 
 5. Q. When are payments debited from my account?
 
    A. Funds are withdrawn from your account when the payee deposits or
       cashes your check.
 
 6. Q. Will the payments appear on my bank and credit union statements?
 
    A. Yes. Payments made using this service are listed on your monthly
       statement. You can compare this information to your Money records.
 
       NOTE: Some electronic payees appear on statements as an electronic
       withdrawal instead of a check.
 
 7. Q. Can I pay from multiple accounts?
 
    A. You can use up to 10 separate accounts at the same bank with this
       service.
 
       NOTE: This may change if you also subscribe to Online Banking
       Services. If you use both Online Bill Payment and Online
       Banking, call your assigned customer service number if you have
       any questions.
 
 8. Q. What do I do if a payment doesn't arrive in 5 days?
 
    A. Contact Customer Service through the e-mail service that is
       built into Money, or call your assigned Customer Service
       number.
 
 9. Q. Do I have to reenter address information every time I pay
       someone?
 
    A. No. The first time you pay an individual or institution, you
       enter the payment address and your account number. After that, you
       only need to enter the payment amount and due date.
 
10. Q. Can I still use my current checks?
 
    A. Yes. Using Online Bill Payment is like having a second
       checkbook for the same account. Payments made with Online Bill
       Payment are assigned special check numbers in Money to distinguish
       them from your regular bank checks.
 
11. Q. How do I get help?
 
    A. You can reach Customer Service 24-hours-a-day through the
       e-mail feature built into Money. Or, you can call the
       your number.
 
12. Q. How much does the service cost?
 
    A. For current rates, contact Online Services at (800) 200-7622.
 
13. Q. What should I do with my utility payment coupon/stub?
 
    A. A payment coupon isn't necessary with Online Bill Payment. Money
       lets you include an account number with your online payment.
 
Additional query words: 3.00 3.00a 4.00 4.00a on line w_money NPCI
question answer ISC on-line 3.0 kbhowto bank-online Alien
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Keywords          : kbonline kbfaq
Version           : 3.00 3.00a 4.00 4.00a
Platform          : WINDOWS
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Copyright Microsoft Corporation 1998.