Money: Online Services Signup Form Returns Error Message
  
PSS ID Number: Q139951
Article last modified on 08-18-1998
 
WINDOWS:4.0,4.0a,5.0,98,99
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 99
 - Microsoft Money 98
 - Microsoft Money versions 5.0 for Windows 95
 - Microsoft Money versions 4.0, 4.0a for Windows 95
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SYMPTOMS
========
 
In the Online Services Setup Wizard in Microsoft Money, when you click
More Information (in Money 99, 98 and 5.0) or Open Application Form
(in Money 4.0), you may receive one of the following error messages
depending on your version on Money.
 
Money 99, 98 and 5.0
--------------------
 
   The application needed to view this file could not be started. Check
   the application and try it again.
 
Money 4.0
---------
 
   The system could not find the correct program to open the form.
 
   -or-
 
   Cannot find WWINTL.DLL Windows needs this file to run
   <drive>:\<Money path>\system\Signup.rtf.
 
CAUSE
=====
 
This problem occurs because the system is unable to locate the program
with which it associates files that have an .rtf file extension. Either
the location of the associated program is incorrect or you are missing
an appropriate file association for .rtf files.
 
RESOLUTION
==========
 
To resolve this problem, you must remove the system's incorrect file
association, and then add a correct association.
 
NOTE: Because there are several versions of Windows, the following steps
may be different on your computer. If they are, please consult your product
documentation to complete these steps.
 
Removing the Incorrect System File Association
----------------------------------------------
 
To remove the incorrect system file association, follow these steps:
 
1. Close Money, and double-click My Computer on the Windows desktop.
 
2. On the View menu, click Options or Folder Options.
 
3. Click the File Types tab.
 
4. Scroll through the list of Registered File Types. If Rich Text Format
   is in the list, select it and click Remove.
 
5. Click Yes when asked if you are sure you want to remove the file
   type.
 
6. Click Close.
 
Adding the Correct System File Association
------------------------------------------
 
To add the correct file association, follow these steps:
 
1. On the Windows desktop, double-click My Computer.
 
2. Double-click the icon for the drive where Money is installed.
 
3. Open the folder in which Money is installed.
 
   NOTE: The default folder location would be Program Files\Microsoft
   Money for a new installation of Money or Msmoney for
   an upgrade over an earlier version.
 
4. Open the System folder.
 
5. Right-click to select the Signup.rtf icon, and then click Open With.
 
6. Select Wordpad as the program to use when opening this file.
 
   NOTE: If Wordpad is not in the list, you did not install Wordpad
   when you installed Windows 95. You can select another program that
   will open an .rtf file, such as Microsoft Word, or you can install
   Wordpad.
 
   For more information about how to perform this task in Windows,
   see your Windows printed documentation or online Help.
 
7. Make sure the Always Use This Program To Open This File box
   is checked.
 
8. Click OK.
 
Additional query words: w_money 97 6.0 7.0 monkey
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Keywords          : kbenv kberrmsg kbsetup kbdta kbonline 
Version           : WINDOWS:4.0,4.0a,5.0,98,99
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.