Money: ErrMsg: Your Modem Is Being Used by Another Application
  
PSS ID Number: Q140089
Article last modified on 08-19-1998
 
WINDOWS:1.0,2.0,2.0a,3.0,3.0a,4.0,4.0a,5.0,98,99
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 99
 - Microsoft Money 98
 - Microsoft Money version  5.0 for Windows 95
 - Microsoft Money versions 4.0, 4.0a for Windows 95
 - Microsoft Money versions 3.0, 3.0a
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SYMPTOMS
========
 
In Microsoft Money, when you call Online Services, you may receive
one of the following error messages.
 
In Money 99, 98, 5.0 or 4.0
---------------------------
 
   Your modem is being used by another application. Please close the
   application and try again.
 
In Money 3.0
------------
 
   Your modem is turned off, improperly configured, or in use by
   another application. Press F1 for more info.
 
CAUSE
=====
 
Before making the call to Online Services, Money checks the
communication port to see if it is in use by other programs or
hardware. (Note that Money does not check all communication ports,
but only checks the port to which it is assigned.) If Money detects
that another program is using the communication port, it generates the
error message described in the "Symptoms" section.
 
RESOLUTION
==========
 
Close all other communications software programs before dialing Online
Services through Microsoft Money.
 
MORE INFORMATION
================
 
If you have problems closing the open communication programs, you can
have Windows end the program by using either of the following
procedures, depending upon the version of Windows you are using:
 
Windows 95/98
-------------
 
1. Press CTRL+ALT+DELETE.
 
2. Click the program name in the Close Program dialog box, and then
   click End Task.
 
3. Repeat steps 1 and 2 until you have closed all communications
   programs.
 
Windows 3.x
-----------
 
1. Press CTRL+ESC.
 
2. Click the program name in the Task List dialog box, and then click
   End Task.
 
3. Repeat steps 1 and 2 until you have closed all communications
   programs.
 
Additional query words: w_money comm com 97 6.0 7.0 dolly
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Keywords          : kberrmsg kbdta kbonline kbfaq
Version           : WINDOWS:1.0,2.0,2.0a,3.0,3.0a,4.0,4.0a,5.0,98,99
Platform          : WINDOWS
Issue type        : kbinfo
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Copyright Microsoft Corporation 1998.