DOCUMENT:Q140892  13-AUG-1999  [homemm]
TITLE   :World Atlas Stops Responding with Ensoniq Card
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:1996
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Encarta 96 World Atlas for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

On Microsoft Windows 95/98-based computers, Microsoft Encarta 96 World Atlas may
stop responding (hang) at the title screen when you press ENTER.

-or-

When you play a sound clip from Microsoft Encarta 96 World Atlas, the program may
hang after you click Stop.

CAUSE
=====

This problem can occur if you are using the Ensoniq Soundscape or Soundscape
Elite sound card with the Ensoniq Windows 95 driver installed.

Windows 95 does not supply drivers for the Soundscape sound card. To obtain
Windows 95 drivers, contact Ensoniq.

This problem occurs when the Use Single Mode DMA setting is disabled. By default,
this setting is turned on.

RESOLUTION
==========

To change the Use Single Mode DMA setting, do the following:

1. With your right mouse button, click My Computer, and then click Properties.

2. Click the Device Manager tab.

3. Double-click Sound, Video And Game Controllers.

4. Click Ensoniq Soundscape, and then click Properties.

5. Click the Settings tab.

6. Click Advanced Settings.

7. Select Use Single Mode DMA.

8. Click OK.

9. Click OK.

For more information, contact Ensoniq at:

   - (610) 647-3930, Main number
   - (800) 942-0096, Soundscape/multimedia Tech Support
   - (610) 647-3195, BBS

The Ensoniq products discussed here are manufactured by a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding these products'
performance or reliability.


Additional query words: crash freeze stop responding encarta press push ensonic

======================================================================
Keywords          :  
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas1996
Version           : 1996

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.