Bob: Display Hangs When Moving or Selecting Objects
  
PSS ID Number: Q140998
Article last modified on 07-02-1996
 
1.0
 
WINDOWS
 

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1.0
WINDOWS
 
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The information in this article applies to:
 
 - Microsoft Bob, version 1.0
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SYMPTOM
=======
 
When you select or move objects in a Bob Letter Writer document the
screen may not redraw correctly, or the machine may hang.
 
CAUSE
=====
 
This situation can be caused by an outdated or corrupt ATI Mach 32
video driver.
 
RESOLUTION
==========
 
To correct this behavior do the following:
 
1. Change the color depth from 64K colors to 256 colors. To change
   the color depth to 256 colors go to the Advanced Features
   within the ATI Control Panel and set the 256 color palette
   to On.
 
2. Reinstall the video driver from the original ATI drivers disk.
 
3. Contact ATI for the most current video drivers at:
 
   - ATI Customer support: (905) 882-2626
   - ATI BBS: (905) 764-9404
 
STATUS
======
 
For more information about how to make these changes, see the written
documentation for your video card or contact the video card
manufacturer.
 
The products included here are manufactured by vendors independent of
Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.
 
KBCategory: Kbusage
KBSubcategory: B_Letter
KBPriority: 3
 
Additional reference words: w_bob, lockup, hang, display
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Keywords          : B_Letter 
Version           : 1.0
Platform          : WINDOWS
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Copyright Microsoft Corporation 1996.